Marbella Place Anyer by Jayakarta

Explore Marbella Place Anyer by Jayakarta
7.6
Pleasant
From 6,219 reviews
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Cleanliness

7.0

Room Comfort

7.3

Meal

7.6

Location

8.2

Service and Facilites

7.5

People often mention about Marbella Place Anyer by Jayakarta
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Ambiance (143)
Staff Friendliness (134)
Accessibility (128)
Bedroom (123)
Family Friendly (119)
Bathroom (117)
Surroundings (112)
Hotel Area (110)
Room Space (108)
Taste (107)
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Traveler Reviews Marbella Place Anyer by Jayakarta

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Customer reviews
M***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 day(s) ago
The service has been improved again
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Verified Traveler
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Business
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9.0
/10
Reviewed 1 week(s) ago
Friendly service, nice atmosphere, but unfortunately the building needs to be renovated so it doesn't look scary.
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1 people find it helpful
E***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
I frequently stay at Marbela by Jayakarta. Yesterday I stayed in room 2222. The bed in room 2222 was rickety, making a clicking noise, and the living room AC was leaking. Please check this...
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2 people find it helpful
T***o
icon-Leisure
Leisure
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9.3
/10
Reviewed 2 week(s) ago
The hotel is actually very comfortable, but because it is an old hotel and needs to be rejuvenated, its facilities and appearance are less attractive, but the service and friendliness of the staff are not inferior to newer hotels nowadays. When I came here, it was under renovation, hopefully it will be finished soon to increase the attraction for tourists. Hopefully there will be time and fortune so I can come again 😊
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2 people find it helpful
Accommodation's Reply
17 May 2026
Dear Valued Guest of Marbella, Thank you for choosing our hotel and for taking the time to share your experience at Marbella Place Anyer. We are very proud and grateful for your compliments on the kindness and service of all our staff. We especially appreciate your valuable feedback regarding the age of the building and the need for improvements to the facilities. We are regularly undertaking renovations and maintenance to improve the hotel's appearance and enhance your comfort. Your support and kind words are a great inspiration to our entire team. We look forward to welcoming you back for an even more memorable holiday experience on your next visit. Sincerely, I. Gede Paksi W.B., Rooms Division Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
The initial check-in was greeted very well, I liked it. The staff was friendly. Entered the room that was originally booked for twin beds, but was given a double bed room with 1 bed. Okay, rather than being complicated, no problem. The floor felt dirty and dusty, feet felt like stepping on dust, marked when entering the bathroom which was wet, there were footprints. The gong when I wanted to take a shower in the afternoon, suddenly the water didn't come out and at one point it came out very cloudy and dirty like mud. Normal again around 8:00 PM. As for the atmosphere and other things, it wasn't bad. In the future, perhaps the shortcomings I mentioned can be improved.
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1 people find it helpful
Accommodation's Reply
17 May 2026
Dear Valued Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that your check-in process was smooth and that you received a warm welcome from all our staff. We apologize for any inconvenience you experienced during your stay. Issues related to room cleanliness, bathroom cleanliness, and occasional cloudy and clogged water are major concerns for us and will be addressed promptly to ensure all guests are satisfied. We appreciate your understanding, and this feedback is our top priority for continuous improvement. We look forward to welcoming you back again with even better services and facilities in the future. Sincerely, i gede Paksi W. B. Rooms Division Manager
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N***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
Luckily, I got a room facing the pool, which was very safe. The pool is large and the beach is easily accessible.
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3 people find it helpful
Accommodation's Reply
17 May 2026
Dear Valued Guest of Marbella, Thank you for choosing to stay at our hotel and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that you had a room with direct pool access. This room type is one of our guests' most popular, and we are also happy to hear that you enjoyed the extensive pool facilities and convenient beach access. Your satisfaction is a great inspiration to our entire team in continuing to maintain the highest standards of service. We hope to welcome you back to Marbella Beach again soon. Sincerely, i gede Paksi W. B. Rooms Division Manager
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R***A
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
Good, so far everything is ok, only the water is lacking in cleanliness, one time the water was muddy and sandy on the 7th floor.
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1 people find it helpful
Accommodation's Reply
17 May 2026
Dear Valued Guest of Marbella, Thank you for staying at our hotel and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that the services and facilities were excellent for you. However, we apologize for the occasional cloudy water conditions. Your feedback is of utmost importance to us, and we will continuously work to improve water quality to ensure the comfort of all our guests in the future. We look forward to welcoming you back with even better services and facilities on your next visit. Sincerely, I. Gede Paksi W.B., Rooms Division Manager
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L***g
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Pleasant, comfortable with a beach atmosphere and cool nature plus friendly service
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Accommodation's Reply
17 May 2026
"Dear Valued Marbella Customer, Thank you for staying with us and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that you were comfortable and enjoyed the beachfront atmosphere of our hotel, as well as the friendly service from all our staff. Your satisfaction is our top priority, and this review is a great inspiration for our entire team to continue providing the best service. We hope to welcome you back to relax on the beaches of Marbella again. Sincerely, i gede Paksi W. B. Rooms Division Manager"
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M***a
icon-Transit
Transit
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6.4
/10
Reviewed 3 week(s) ago
It doesn't match the advertisement, the TV can't be adjusted, there are no towels, etc.
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Accommodation's Reply
17 May 2026
"Dear Valued Guest, Thank you for staying at our hotel and for taking the time to share your experience at Marbella Place Anyer. We apologize for any inconvenience you experienced regarding the condition of your room amenities not meeting your expectations, including the TV issue and the delay in providing towels. This feedback helps us improve our room service upon check-in for future stays. Thank you for your comments; they are our top priority to enhance guest comfort in the future. We look forward to welcoming you back with even better services and amenities. Sincerely, I. Gede Paksi W.B., Rooms Division Manager"
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The place is comfortable, all the staff are friendly and kind. Thank you.
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1 people find it helpful
Accommodation's Reply
17 May 2026
Dear Valued Guest of Marbella, Thank you for choosing to stay at our hotel and for taking the time to share your experience at Marbella Place Anyer. We are delighted that you felt comfortable during your stay and received friendly and kind service from all of our staff. Your compliments are a great motivation for our entire team to continue providing the best service to all our guests. We hope to welcome you back to Marbella Beach again. Sincerely, i gede Paksi W. B. Rooms Division Manager
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s***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Strategic location with access to the beach, spacious rooms, old hotel needs renovation to make it better
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Accommodation's Reply
17 May 2026
"Dear Valued Guest of Marbella, Thank you for staying at our hotel and for taking the time to share your experience at Marbella Place Anyer. We are delighted that you enjoyed our excellent location with direct beach access and the comfort of our spacious rooms. Regarding your suggestion for improvements to the building, we greatly appreciate it and are taking steps to enhance the quality and comfort of our hotel. We hope this improvement process will provide an even better experience on your next stay. Sincerely, i gede Paksi W. B. Rooms Division Manager"
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Nice, still under construction but it's ok, room, area, suitable
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Accommodation's Reply
17 May 2026
"Dear Valued Marbella Guest, Thank you for staying with us and for taking the time to share your experience at Marbella Place Anyer. We are delighted that you were satisfied with the condition of your room and the hotel grounds. We are undertaking gradual improvements and will continue to do so to provide the best possible comfort for all our guests. We look forward to welcoming you back for another pleasant stay in the future. Sincerely, I. Gede Paksi W.B. Rooms Division Manager"
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Ibrahim H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
steady
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Accommodation's Reply
17 May 2026
Dear Mr. Ibrahim H., Thank you for staying with us and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that you were comfortable and had a wonderful time during your stay. Your satisfaction is paramount to all of our staff, and this positive review is a great motivation for us to continue providing the best service. We hope to welcome you back again for another wonderful holiday on the shores of Marbella. Sincerely, I. Gede Paksi W.B., Rooms Division Manager
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Marulliansyah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, this hotel is okay. The price is cheap and you can directly access the beach.
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1 people find it helpful
Accommodation's Reply
17 May 2026
Dear Mr./Ms. Marulliansyah, Thank you for staying with us and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that your overall experience was very positive. Your satisfaction with the reasonable price and convenient direct beach access is a joy for our entire team. We hope to welcome you back for another relaxing stay at Marbella Beach. Sincerely, I. Gede Paksi W.B. Rooms Division Manager
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rasyid 2.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Comfortable and fun to have a holiday there
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1 people find it helpful
Accommodation's Reply
17 May 2026
Dear Mr. Rashid, Thank you for staying with us and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that you enjoyed your stay and had a wonderful time. Your satisfaction is paramount to all of our staff, and this positive review is a great inspiration for us to continue providing the best service. We hope to welcome you back again for another wonderful beach holiday in Marbella. Sincerely, I. Gede Paksi W.B. Rooms Division Manager
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frits b.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Good for families, affordable prices, breakfast is also delicious.
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Accommodation's Reply
17 May 2026
Dear Mr./Ms. Fritz B., Thank you for staying with us and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that our hotel was a great choice for your family and that you enjoyed our breakfast menu and were satisfied with the reasonable prices. Your and your family's satisfaction is the joy of all our staff. We hope to welcome you and your family back for another enjoyable vacation on Marbella Beach. Sincerely, I. Gede Paksi W.B., Rooms Division Manager
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Yusep S.
icon-origin-TRAVELOKA
9.2
/10
Reviewed 5 week(s) ago
Everything is okay, the service, the breakfast menu, the children's play area, the swimming pool is really cool, except for the cleanliness of the room floor. When I first entered, the floor was really sticky, my feet got dirty, the children were uncomfortable, okay because it's by the beach, but how come they don't mop it first before guests arrive/enter.
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1 people find it helpful
Accommodation's Reply
17 May 2026
“Dear Mr. Yousef S., Thank you for staying at our hotel and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that you enjoyed our service, breakfast menu, children's play area, and swimming pool. Conversely, we apologize for the inconvenience regarding the condition of the floor in your room, which we will work to improve in the future. Thank you for your valuable feedback, and we hope to welcome you back again with an even cleaner and more complete room. Sincerely, I. Gede Paksi W.B. Rooms Division Manager”
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Friendly staff, clean and comfortable place, basically it's okay 🫶🏻
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Accommodation's Reply
17 May 2026
"Dear Valued Guest of Marbella Place Hotel, Thank you for choosing to stay with us and for taking the time to share your experience at Marbella Place Anyer. We are delighted that you were satisfied with the cleanliness of the hotel and the friendly service from our staff. Your satisfaction is our top priority, and this positive review is a great inspiration for our entire team to continue providing the best service. We hope to welcome you back to Marbella Beach again. Sincerely, I. Gede Paksi W.B. Rooms Division Manager"
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Erdi F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Arrived at the hotel quite late, and immediately checked in at the hotel with the help of the staff, everything was good except the bathroom floor became slippery when there was water, thank you
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1 people find it helpful
Accommodation's Reply
17 May 2026
Dear Valued Guest from Marbella, Thank you for staying at our hotel and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that your evening check-in process was smooth and our staff were very helpful. We apologize for any inconvenience caused by the slippery bathroom floor when wet. Your feedback will be valuable for future improvements to ensure the comfort and safety of all our guests. We look forward to welcoming you back for an even better experience. Sincerely, i gede Paksi W. B. Rooms Division Manager
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Defi R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
There was no Wi-Fi at all, and it was pointless to be given a username and password. We weren't allowed to dry our clothes on the railing, but the hotel didn't provide a clothesline, which was odd. The pantry was spacious, with a wide table, but no cutlery at all. It was pointless. The beach was great for swimming. The pools were okay, but it was a shame the other one was dirty, even though we often went back and forth between the two pools.
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Accommodation's Reply
17 May 2026
“Dear Mr. Defi R., Thank you for staying at our hotel and for taking the time to share your experience at Marbella Place Anyer. We are delighted to hear that you enjoyed the beachfront atmosphere for swimming and our pool facilities. We apologize for any inconvenience related to the WiFi connectivity issues and the prohibition of sunbathing on the balcony railing. We have forwarded your feedback regarding the cleaning of one of the two pools to the relevant team for immediate action. Your feedback is important to our management in improving guest comfort in the future. We hope to welcome you back again with even better service. Sincerely, I. Gede Paksi W.B., Rooms Division Manager”
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