7.6
Pleasant
From 5,526 reviews
Provided by travelers on
Cleanliness

7.0

Room Comfort

7.2

Meal

7.6

Location

8.2

Service and Facilites

7.4

People often mention about Marbella Place Anyer by Jayakarta
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Ambiance (97)
Staff Friendliness (78)
Bedroom (76)
Accessibility (74)
Bathroom (71)
Hotel Area (71)
Surroundings (70)
Room Space (69)
Family Friendly (66)
Taste (66)
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Traveler Reviews Marbella Place Anyer by Jayakarta

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40
Customer reviews
D***i
icon-Leisure
Leisure
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6.8
/10
Reviewed 4 day(s) ago
Room cleanliness needs to be improved, the extra bed was uncomfortable. There was a rat in the bathroom, but fortunately it didn't interfere with getting out of the bathroom. The water hose leaked, making the bathroom floor muddy and uncomfortable. The hotel atmosphere was fine, the beach was beautiful, and there were plenty of games available for rent. Breakfast was delicious and had quite a lot of choices. So far, it's comfortable, except for the cleanliness of the room, the rat problem, and the leaking water hose, which need to be addressed and fixed.
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A***S
icon-Leisure
Leisure
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9.1
/10
Reviewed 4 day(s) ago
This hotel should be nice, but because it's quite old, it really needs a lot of improvements. The service upon arrival was excellent, and when there were problems, assistance was quick. I feel like the hotel has tried its best, although it does feel like it needs to be changed immediately considering the many visible damages in several areas. But I must be honest, with the current conditions in Anyer, it's not as busy as it used to be, which makes major renovations difficult. At a price of 1.6 million rupiah including VAT, even though it looks spacious, I still don't feel comfortable in the hotel room. Hopefully, this hotel can continue to improve and become even newer... keep up the good work.
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Muhammad R. A.
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Staycation
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10.0
/10
Reviewed 6 day(s) ago
The hotel is good, but you have to ask for the things that are lacking, such as mineral water and towels.
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WILLIAM
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 day(s) ago
Not as scary as some of the older reviews. The hotel is easy to get to. Because the building is old and the new management is still renovating, it's a bit dusty. The current room size is commensurate with the price paid. The twin bed wasn't comfortable to sleep in, and there was a slight smell of old bedding. The furniture is a bit old, the floor is sticky, and the extra bed wasn't clean. It's recommended that the sink drain be equipped with an odor-reducing device. Hopefully, the hotel's facilities will be cleaner and relatively new in the future. Overall, it's suitable for families and those on a tight budget who don't require impressive hotel amenities. Easy access to the beach, and friendly vendors and service providers aren't pushy. The freshwater swimming pool has a lifeguard. From room 3347 Sadewa, Check Out August 24, 2025
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Dian N.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was friendly, and the AC in the executive suite was cool. Overall, it was good.
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1 people find it helpful
P***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Comfortable, kids love it, 2 days plan turned into 3 days 2 nights 😍
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2 people find it helpful
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Allin E. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It was a truly delightful experience staying at the Marbella Place Hotel in a spacious 2-Bedroom Executive Suite. The hotel's location is strategic and offers exclusive access to a pristine, coral-free beach. Marbella offers a varied breakfast, befitting a 4-5 star hotel. My family and I will return to Marbella if we have the opportunity to visit Anyer. Thank you, Marbella, and best wishes for continued success.
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1 people find it helpful
E***i
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hot water in the bathroom is good and the flow is strong, the terrace can see the beach, the beach area is gentle with waves that are not big, and it is not too crowded. There are sellers selling cilok, meatballs, etc. around the beach at standard prices. Across from the hotel there are also many places to eat, starting from fried rice for 15k, Padang rice with chicken for 22k to fish soup restaurants
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1 people find it helpful
R***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
There's always an upgrade with every visit. I come here every three months, and it's getting brighter and cleaner. Awesome.
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1 people find it helpful
B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
strategic location... spacious, just needs to improve the cleanliness of the bathroom
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wahyuni
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
A legendary hotel, yet still very comfortable and spacious. Complete amenities, delicious breakfast, and plenty of delicious food and snacks in front of the hotel. Overall, it's a perfect location, and the most popular is the beach in front of the hotel 🥰
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3 people find it helpful
G***n
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Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel has a sultan's vibe from its time. Some renovations are underway, and hopefully, they'll be finished soon. The rooms are spacious and the air conditioning is cool. The food in the restaurant is basic but delicious. Overall, I'm satisfied.
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1 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear Guest, Thank you for sharing your experience staying at our Hotel, we are glad to hear that you and your family enjoyed a good and pleasant stay during your vacation at Marbella Place Anyer. We are continuing to gradually renovate our public areas. We hope to welcome you and your family back to stay at Marbella Place Anyer in the future. Warm regards, i gede Paksi w b | Room Division Manager
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Susi A.
icon-origin-TRAVELOKA
7.3
/10
Reviewed 4 week(s) ago
The room is really dirty, especially the floor, the feet are black. If you don't wear sandals in the room, it looks like it hasn't been cleaned for months. The food variations every time you stay here are just the same.
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3 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear Mrs. Susi A, Thank you for your review and for staying at Marbella Place Anyer. Your suggestions and input are very meaningful to us. We would like to apologize for the cleanliness of the room floor and the breakfast variety. We will evaluate this matter. This is our concern and we will continue to improve it in the future. We and all our employees hope to welcome you and your family back to stay at Marbella Place Anyer in the future. Warm regards, i gede Paksi w b | Room Division Manager
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Yoga W.
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
Exciting experience in the master suite, staying with extended family.
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Accommodation's Reply
10 Aug 2025
Dear Mr. Yoga W, Thank you for your review & for choosing to stay at Marbella Place Anyer, we are happy to hear that you and your extended family enjoyed your holiday and the exciting experience of staying at our Master Suite type, We and all our employees hope to welcome you and your family back to stay at Marbella Place Anyer in the future. Warm regards i gede Paksi w b | Room Division Manager
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H***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly, good, steady, best service.
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1 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear guest, thank you for taking the time to leave a review for Marbella Place Anyer, it's great to hear that you enjoyed your holiday and the good service from our staff, we & all staff will be very happy to welcome you and your family back to stay at Marbella Place Anyer in the future. Warm regards i gede Paksi w b | Room Division Manager
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K***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
So far so good, the room is spacious and comfortable
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3 people find it helpful
Accommodation's Reply
02 Aug 2025
Dear guest, thank you for taking the time to share your experience at our hotel. We are delighted to hear that you and your family enjoyed your stay at our hotel. We and all our staff look forward to welcoming you and your family back to Marbella Place Anyer in the future. Warm regards, i gede Paksi w b | Room Division Manager.
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The Deluxe Suite is very spacious for two people. Breakfast is good, with a wide variety. The location has direct beach access, so you can go back and forth. It's just under renovation, right? Some buildings look damaged. Hopefully, they'll be repaired soon so we can take photos from the beach with a good view of the hotel.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Guest. Thank you for taking the time to share your experience staying at our Hotel, Your review and feedback means a lot to us, We are glad you and your family enjoyed your vacation at Marbella Place Anyer with a few notes, currently we are continuing to rejuvenate the building and public areas. Hopefully in the future we can welcome you and your family back to stay at Marbella Place Anyer with an even better stay experience. Warm regards i gede Paksi w b | Room Division Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
The hotel is an old building... but it's still nice, even though some of the buildings look neglected. But I was happy to get a family room, which turned out to be very spacious. The hotel also offers comfort. Unfortunately, the beach view doesn't live up to expectations. It's like a market, with vendors going back and forth (pushing) to offer their wares and buskers. So, you won't be able to find peace while on the beach.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Guest. Thank you for taking the time to share your experience staying at our Hotel, Your review and feedback means a lot to us, We are glad you and your family enjoyed your vacation at Marbella Place Anyer with a few notes, currently we are continuing to rejuvenate the building and public areas and thank you for your feedback regarding the vendors around the beach, we will evaluate this for the comfort of all guests, hopefully in the future we can welcome you and your family back to stay at Marbella Place Anyer with an even better stay experience. Warm regards i gede Paksi w b | Room Division Manager
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
It needs a lot of renovation. It's very old and feels haunted. Refresh it immediately so Marbela can return to its glory days like it was 10 years ago.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Guest. Thank you for taking the time to share your experience staying at our hotel. Your review and feedback mean a lot to us. We are currently continuing to renovate the facilities at our hotel. We hope that in the future we can provide an even better stay experience for you and your family. Warm regards, i gede Paksi w b | Room Division Manager
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Even though it's creepy, it's comfortable, nice, and quite clean.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Guest, Thank you for taking the time to share your experience staying at our hotel. Your review and feedback mean a lot to us. We are delighted to hear that you and your family enjoyed your stay at Marbella Place Anyer. We hope that in the future, we and all our staff will be able to welcome you and your family back to stay at Marbella Place Anyer. Warm regards, i gede Paksi w b | Room Division Manager
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Number of reviews per page
20
40