Overall Ratings & Reviews Hawaii Resort Family Suites

Aloha, so glad to hear you had such a memorable experience! The beautiful ocean views and sunshine, coupled with the friendliness of the staff and the cleanliness of the hotel grounds, truly make for a perfect vacation. We look forward to your next visit. Thanks, Fajar, General Manager

Aloha, Thank you for your review. We are pleased to hear that you found our hotel enjoyable despite being an old building. However, we sincerely apologize for the inconvenience you experienced regarding the absence of a water heater in your room, the balcony door not being able to be locked, and the uncomfortable parking area. These are important issues that require immediate attention. Your feedback is very valuable to us. We have immediately conveyed these points to the relevant teams for thorough evaluation and comprehensive improvements. We are committed to continuously enhancing the quality of our facilities and the comfort of all our guests. We hope to welcome you back to Hawaii Resort Family Suites Anyer in the future for a better stay experience. Sincerely, Fajar Prawinto General Manager

Aloha, Thank you so much for your positive review! We are delighted to hear that you found our staff friendly and our facilities complete. We also appreciate your understanding that some areas or furnishings may appear outdated due to the age of our hotel. We are committed to maintaining the suitability and comfort of all our facilities for the satisfaction of our guests. Your appreciation truly motivates our entire team to continue providing the best possible experience. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto, General Manager

Hi, Thank you very much for your review of your stay at Hawaii Resort Family Suites. We are delighted to hear that you found our property suitable for families with children, especially with the children's pool and small beach behind the hotel. Your appreciation for the friendliness and helpfulness of our staff is also greatly appreciated. However, we also sincerely apologize for the inconvenience you experienced regarding the condition of the furniture and equipment in the room, which needed updating, and the uncomfortable cleanliness of the sofa and sofa bed. Your feedback is very important to us. We have immediately passed these points on to the relevant team for evaluation and improvement, particularly in the aspect of updating the furniture and improving the cleanliness standards in each room. We are committed to continuously maintaining the suitability and comfort of all facilities for guest satisfaction. We are very pleased to know that you enjoyed your stay here, and we look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the future for a more comfortable and satisfying stay. Sincerely, Fajar Prawinto, General Manager

Aloha, Thank you very much for your detailed review. We read each point of your feedback with deep concern and sincerely apologize for the inconvenience you experienced. We are very sorry to hear about the worn-out condition of the furniture, the unsuitable linens, the musty room odor, the weak air conditioning, and the quality and cleanliness of the breakfast that did not meet your expectations. Your feedback is very valuable and crucial for us. We have immediately forwarded all these points to the relevant team for in-depth evaluation and comprehensive improvement measures on our room facilities and F&B services. We are fully committed to continuously improving the quality and comfort for all our guests. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for an even better and more satisfying stay in the future. Sincerely, Fajar Prawinto, General Manager

Aloha, Thank you so much for your incredibly positive and wonderful review! We're thrilled to hear that you found our place very comfortable for families and appreciated the exceptional amenities in our rooms, from the ample beds, magic com, cookware, microwave, and toaster. It's wonderful to know that all of these amenities made your stay so much easier and more enjoyable. We also greatly appreciate your appreciation for the wide selection of swimming pools and the safety of playing at the beach. Your "top notch" review is a huge motivation for our entire team to continue delivering the best. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for another unforgettable family vacation! Sincerely, Fajar Prawinto, General Manager

Aloha, Thank you so much for your positive review! We are delighted to hear that you were satisfied with the responsiveness and friendliness of our staff. Your appreciation truly motivates our entire team to continue providing the best service. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto, General Manager

Aloha, Thank you so much for your positive and comprehensive review! We are delighted to hear that you enjoyed your stay at Hawaii Resort Family Suites, a family-friendly hotel with comprehensive facilities, including a large waterpark, restaurant, and private beach. Your appreciation for the spacious rooms with mini kitchens and complete cooking utensils, as well as the friendliness of our entire staff, truly motivates our team. Your review is a great encouragement for us to continue maintaining and improving the quality of our services and facilities. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for another enjoyable family vacation! Sincerely, Fajar Prawinto, General Manager

Aloha, Thank you very much for your positive review! We are very happy to hear that you are satisfied with our affordable price and in-room kitchen facilities. However, we also apologize profusely for the inconvenience you experienced when you first checked in regarding the dusty and uncomfortable floor of the room. This is our negligence in maintaining cleanliness standards. Your feedback is very valuable to us. We have immediately forwarded this to the Housekeeping team to ensure a more thorough cleanliness inspection before each guest checks in. We are committed to continuously improving the quality of our services and cleanliness. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for a better stay experience next time! Best regards, Fajar Prawinto. General Manager

Aloha, Thank you very much for your positive review! We are very happy to hear that you felt that it was worth staying at Hawaii Resort Family Suites. Your appreciation for the affordable price, complete facilities, and cleanliness really motivates our entire team. We understand that our building may be showing its age, but we are committed to continuing to maintain the quality of service and facilities to continue to provide the best stay experience for every guest. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto. General Manager

Aloha, Thank you for the review given to us, we look forward to welcoming you and your family back. Mahalo, Fajar Prawinto. General Manager

Aloha, Thank you very much for your positive review. We are very happy to hear that you and your family felt comfortable during your stay at our place. We strive to provide complete facilities, including resort and cooking utensils, as well as staff who are ready to help for the comfort of every guest. It is a pleasure for us to know that the request for arranging the bed in the room can be fulfilled well before your arrival. We hope to welcome you back on another occasion to enjoy the beauty of our quiet private beach. Sincerely, Fajar Prawinto. General Manager

Aloha, Thank you for your review. We apologize for the inconvenience you experienced during your stay with us, especially regarding the room arrangement and kitchen facilities. Reviews from each guest are very important for us to continue to improve the quality of service and accommodation. We will immediately review the description of the unit we offer to ensure the information provided is in accordance with the actual conditions and does not cause misunderstandings. Once again, we apologize that your visit did not meet your expectations. We hope you are willing to give us a second chance in the future so that we can provide a much better stay experience. Best regards, Fajar Prawinto. General Manager

Aloha, Thank you very much for your kind review! We are very happy to know that you had a satisfying stay at Hawaii Resort Family Suites Anyer. Your appreciation means a lot to us and is a motivation for our entire team to continue providing the best service. However, we also apologize for the less than clean swimming pool during your visit. We have conveyed this feedback to the relevant team to be followed up immediately and ensure that the cleanliness of the swimming pool is always maintained for the comfort of our guests. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Best regards, Fajar. General Manager

Hi, Thank you for your review. We are very pleased to hear that you had an overall comfortable stay at Hawaii Resort Family Suites Anyer. This positive feedback means a lot to us. However, we also take serious note of your feedback regarding the lack of cleanliness and the dripping air conditioner in the living room. We sincerely apologize for any inconvenience this may have caused. We would like to assure you that we have escalated the cleanliness and air conditioner damage issues to the relevant team for immediate action. We are fully committed to making improvements to ensure that our standards of cleanliness and maintenance of our facilities are always maintained. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the future for a cleaner and more comfortable stay. Best regards, Fajar. General Manager

Aloha, Thank you very much for your very positive and detailed review of your stay at Hawaii Resort Family Suites Anyer! We are very pleased to hear that you found our rooms nice, comfortable and clean, that the kitchen appliances were working well and the air conditioning was cool. Your appreciation of the clean and spacious swimming pool and easy access to the beach are very motivating for our entire team. We are glad to know that overall you were satisfied with your stay. We also noted your feedback regarding the difference in parking policy. We appreciate this feedback and will take it into consideration as we continue to improve our services. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the future for an equally satisfying, if not better, stay. Sincerely, Fajar. General Manager

Aloha, Thank you very much for your loyalty in choosing Hawaii Resort Family Suites Anyer as your main accommodation every time you visit Anyer. We greatly appreciate your support and trust so far. We are very sorry to hear that your last stay was not as comfortable as your previous visit, especially related to the change in room configuration that you booked. We understand that the mismatch between your expectations of the Studio type (bedroom + living room) and the condition of the room that you received ([living room plus bed only]) has caused inconvenience, especially related to privacy. Changes in some of our room configurations are indeed part of an effort to optimize the room layout and adapt to market needs. However, we realize that this should not reduce your comfort or privacy as our loyal guests. We sincerely apologize for the inconvenience caused by this change. Your input is very valuable to us and will be a serious evaluation material in our efforts to continue to improve quality and service. We hope that you will reconsider choosing Hawaii Resort Family Suites Anyer in the future. We will be happy to assist you in finding the room type that best suits your privacy and comfort preferences for your next visit. Sincerely, Fajar. General Manager

Dear Mr. Ahmad, Thank you very much for your wonderful review and appreciation of the facilities at Hawaii Resort Family Suites Anyer! We are very happy to hear that you enjoyed our hotel. Your happiness and comfort during your stay is our top priority, and positive reviews like this are a great motivation for our entire team. We strive to always provide a pleasant stay experience and the best facilities for our guests. Your review means a lot to us. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the near future for a more memorable experience! Best regards, Fajar Prawinto. General Manager

Dear Guest, Thank you very much for your wonderful review and appreciation of our service at Hawaii Resort Family Suites Anyer! We are very happy to hear that you enjoyed the hospitality of our friendly staff, and that this has made your stay more enjoyable. Your happiness and comfort during your stay is our top priority, and positive reviews like this are a great motivation for our entire team. We also welcome your feedback regarding the Wi-Fi access in the rooms. We apologize for any inconvenience you experienced in this regard. Our technical team is continuously working to improve the quality and range of the Wi-Fi signal throughout the hotel, including in the rooms, in order to provide a better connectivity experience in the future. Your feedback means a lot to us as we continue to improve the quality of our facilities and services. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the near future for an even more memorable experience! Best regards, Fajar Prawinto. General Manager