Overall Ratings & Reviews The Alts Hotel

Traveloka (8,417)
Other sources (44)
8.6
Very Good
From 8,417 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about The Alts Hotel
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Staff Friendliness (132)
Bedroom (131)
Room Space (121)
Ambiance (120)
Distance to City Center (119)
Taste (119)
Hotel Area (113)
Variety (112)
Bathroom (111)
Accessibility (107)
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Traveler Reviews The Alts Hotel

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20
40
Customer reviews
M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 hour(s) ago
Recommended. For a hotel with this price range, the service should be better. I have stayed at hotels several times where upon entering, I was greeted and my luggage was taken to the room. In this hotel, there are many belongings, I had to carry them myself. The service is lacking, in my opinion.
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S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Service needs to be improved. The dining room on the second floor is uncomfortable.
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Mira
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Don't ask me about my experience staying at The Alts Hotel. I've lost count of how many times I've stayed here.
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
I always stay here for staycations because the rooms are so nice. The food is delicious, and the hotel staff is friendly and helpful throughout our stay. Thanks to Mr. Rahmat, the bellboy, for helping with our luggage and parking, and to Ms. Jeje, whose writing in the room is so aesthetic. I'll be back! ✨
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Hanpi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The room is clean and bright, and there are chairs for relaxing.
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ira I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool 🫰
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ira I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool🫰
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Comfortable room, delicious breakfast, and very helpful staff. Next time I want a staycation, I'll stay here again.
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Easy booking, comfortable room, easy check-in process
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F***A
icon-origin-TRAVELOKA
9.6
/10
Reviewed 1 week(s) ago
The food is like pempek, smelly, and the taste is not very good for a hotel like that.
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Comfortable, pleasant rooms. Great service. Fast app booking.
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Accommodation's Reply
25 Jun 2026
Hello F*a! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay, our services, and the fast and easy booking experience through Traveloka. Your compliments are an encouragement to our team to continue providing the best service. We hope to welcome you back again next time. Thank you, General Manager.
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room was very comfortable. Breakfast was a treat, with a wide variety of options. Prices are quite high compared to previous years.
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Accommodation's Reply
25 Jun 2026
Hello N*o! Thank you for your review and feedback. We are delighted to hear that you enjoyed your stay and appreciated our varied breakfast menu. Regarding your question about the price, we understand your concern. There may be price adjustments as we improve our facilities and services, but we will continue to forward your feedback to management for consideration. We hope to welcome you back in the future. Thank you, General Manager
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great hotel, clean, very comfortable.
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Accommodation's Reply
16 Jun 2026
Hello H*i! Thank you so much for your positive feedback. We appreciate your support and kindness. We hope The Alts will continue to provide you with a memorable stay. We look forward to welcoming you back again soon. Thank you! General Manager
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William K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
My go-to hotel when I'm on assignment in Palembang. Close to the culinary center, with complete facilities, I was very satisfied with my stay here.
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Accommodation's Reply
11 Jun 2026
Hello Mr. William, Thank you for your positive review. We are delighted that our hotel was your choice during your stay in Palembang. Our convenient location near the food scene and our comprehensive facilities are designed to provide the utmost comfort to all our guests. We appreciate your trust and hope to welcome you back on your next visit. See you soon! Thank you, General Manager
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
good condition. less parking
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Accommodation's Reply
11 Jun 2026
Hello Mr./Ms. A*n, Thank you for your review and feedback. We are pleased to hear that you found our hotel to be in good condition. Regarding the parking issue, your suggestion is a key factor in our continuous improvement of guest comfort. We hope to welcome you back for your next stay. Thank you, General Manager.
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Misna W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I've checked in at The Alts three times now, and the kids are always happy to stay here. It's comfortable, clean, and the food is delicious. 😍
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Accommodation's Reply
07 Jun 2026
Hello Ms. Missna W., Thank you so much for your trust and loyalty in choosing us for your three stays. We are delighted to know that you and your family, especially the children, have always enjoyed your stays with us. We are glad to hear that the comfort, cleanliness, and food we serve have contributed to your positive experiences during your stays. Such reviews are an encouragement to our entire team to continue working to provide the best service. We hope to welcome you and your family back again in the future. See you again at The Alts! Thank you, General Manager.
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Theresiana T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 6 week(s) ago
The parking lot is small so we have to pay another 50 thousand for parking, which should be free parking for a room price per night above 700 thousand like in other hotels & the breakfast charge per person is 190 thousand which is also too expensive for a 10 year old child who eats little because it is counted as an adult.
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Accommodation's Reply
11 Jun 2026
Hello Ms. Theresiana T., Thank you for taking the time to provide us with your review and feedback. We appreciate your comments regarding parking and the cost of breakfast for children. For the convenience of all our guests, we offer valet parking to help facilitate parking within the hotel grounds. Your comment regarding the cost of breakfast for children will be taken into consideration in your next review. We hope to welcome you back again in the future. Thank you, General Manager.
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Baba M. N. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel is great, but the parking is lacking. You have to park outside on the side of the road, which gets dusty.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Hello Mr./Ms. Baba M.N.A., Thank you for taking the time to write a review of our hotel. For the convenience of all our guests during your stay, we offer valet parking and vehicle parking services within the hotel premises. We hope to welcome you back again in the future. Thank you, General Manager.
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Number of reviews per page
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