The staff is very friendly and the place is comfortable, the lobby area is cool

The hotel staff was friendly upon check-in, access to attach the room key was good, not damaged, my special requests were granted such as asking for a non-smoking room and requesting hot water for making milk for my child, the hotel provided. The downside in room no. 121, a standard side wing room type, the telephone in the room did not work at all, the telephone cable was loose, I tried to plug it in but the phone still did not work at all. Even though having a telephone could help me communicate with the restaurant department. For the future, please improve and pay more attention. Thank you 🙏

Recommendations if you stay in Balikpapan

A great family rest place in Balikpapan

Good, but the air conditioner is not cold enough

I was disappointed because I've stayed here several times, but this was the first time it was so complicated to check in. The reservation didn't specify access to the room, but it turned out you had to climb stairs instead of an elevator. I'm really put off staying here.

Very comfortable and the hotel staff are very friendly

The staff is very friendly and the location is very strategic

Comfortable in the middle of town. The rooms are spacious. I've been staying here many times.

Everything is ok, except the TV hasn't upgraded to smart TV yet.. It's still analog.

Close to everywhere, close to places to eat in Bekapai Park, lots of cafes around, good pool, good gym, good food, and good promo prices.

When I go to BPP, I always come back to this hotel because it's cheap, but because it's cheap, the TV doesn't have Netflix and the building is old-fashioned.

I asked for a non-smoking room to cool down, but it turned out they were no longer available, so I was given a smoking room. Before I entered, I asked whether the AC was cold or not. The receptionist said it was cold. However, once I was in the room, it turned out the AC wasn't cold anymore. The AC was broken, every time I turned it on, it turned off by itself. The timer on the remote had been deactivated but it still turned off by itself. As an AC technician, I knew very well that the AC was broken. I paid 400++ and was sweating in the room.

The TV shows could be improved in quality.

This comfortable hotel is located in the center of Balikpapan, with a park and government-provided culinary options nearby. It's also convenient for bringing children, just a short walk from the hotel. Check-in was quick and hassle-free, making it a great experience.

Very good and very comfortable, how many times have I been here?

The hotel corridors have sofas for relaxing. This was my family's favorite spot during our stay. However, the bathrooms were less than perfect. The toilets and sinks still had yellow stains.

One thing that helped me review this hotel was that the hospitality met hotel standards. What disappointed me was that the mattress, blanket, and chair were dirty, as if they had been washed but still had stains. The bathroom also had many stains, which gave it a scary vibe.

Check in took a while because it was the weekend & there was only 1 receptionist. I've stayed here twice, overall it's not bad. The room is spacious, the atmosphere is comfortable, but the room is not soundproof, the bed sheets/towels seem a bit less clean after washing, and the experience of staying twice was that the bathroom door handle didn't work 😅

The hotel was actually worth it for the price, which was quite affordable. I was assigned a back room and had to climb stairs while carrying a small child and luggage. If I were to come back, I'd probably choose a front room so I could use the elevator. Unfortunately, the app doesn't provide any information about this, so I don't know which rooms have elevators and which don't. The food was okay, and the pool was great, but the stairs were tiring.