We’re so happy to hear that your son had such a great time and won two toys from the claw machine! That sounds like an exciting moment 😊 Thank you for sharing your experience, we hope to welcome you both again soon! Kind regards, The Management of Damai Beach Resort

Thank you for your feedback. We’re pleased you enjoyed our friendly service, and we appreciate your comments on our facilities. Your input helps us improve, and we hope to welcome you back again. Kind regards, The Management of Damai Beach Resort

Dear Mr. Dwee A., Thank you for your review and trust. You stayed with your family at our hotel, and we are very pleased that you felt comfortable and satisfied with the friendly service and prompt responses from our staff. Regarding the options for dining outside the hotel and the prices at our restaurant, we appreciate your feedback and will take it into consideration to improve our services in the future. We hope to welcome you back again in the future. Sincerely, The Management Team, Damai Beach Resort

Dear Mr./Ms. A***a, Thank you very much for your valuable feedback. We sincerely apologize for any inconvenience caused by the improper housekeeping service. We are committed to continuously improving our housekeeping services. Thank you for your cooperation in helping us improve the quality of our service. Thank you. Damai Beach Resort Management

Dear Miss Nurdarlina, Thank you so much for your kind words! We’re delighted to hear you enjoyed the beautiful scenery and found our staff friendly. It’s wonderful to know you’re making the most of our facilities. We hope to welcome you again soon! Kind regards, The Management of Damai Beach Resort

Dear Sir / Madam , Thank you for your kind words! We’re delighted to hear that you enjoyed your stay and found the room and resort pleasant. It’s wonderful to know the beach view, sunset, and sunrise added to your experience — they truly are special moments here. We hope to welcome you back for another enjoyable stay in the future. Warm regards, The Management,Damai Beach Resort

Dear Sir/Madam, Greetings from Damai Beach Resort. Thank you for your review of your recent stay with us. We will look into the issues you highlighted and ensure they are addressed appropriately. We hope to have the opportunity to serve you again in the near future. Best Regards, Damai Beach Resort Team

Dear Sir / Madam , Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you enjoyed the superb views, found our staff to be helpful, and appreciated the spacious, clean room — especially the pillows! It’s wonderful to know that the peaceful environment made your stay enjoyable overall. We also appreciate your honest remarks regarding the hilltop access, the building condition, and the carpet odour. Your comments are valuable and will be shared with the relevant departments for improvement, especially in ensuring greater comfort for families with infants or elderly guests. We’re truly happy to hear you plan to return, and we look forward to welcoming you back for an even better experience next time. Warm regards, The Management,Damai Lagoon Resort

Dear Sir / Madam , Thank you for your kind words! We're thrilled to hear that you found our staff very good and friendly — your feedback truly means a lot to us. We hope to welcome you back again soon! Warm regards, The Management,Damai Beach Resort

Dear Sir/Madam, Thank you for your feedback. We apologize for any dissatisfaction you may have experienced, especially regarding the price and size of the food portions, as well as the amenities provided in the room. We will review the issue of portion sizes and prices to provide more value for our guests. For additional towels, there is indeed a charge as standard rooms are provided for the number of guests stated in the booking only. However, we are aware of this inconvenience and will re-evaluate the relevant procedures. Regarding toothbrushes, we would like to inform you that some amenities are now provided upon request to reduce waste and support sustainability initiatives. However, we are always open to improving our services for the comfort of our guests. Thank you again for your feedback. It is greatly appreciated and we will use it to improve our services in the future. Best regards, Damai Beach Resort

Dear Sir / Madam , Thank you for your feedback and understanding. We sincerely apologize for the inconvenience caused by the lack of in-room Wi-Fi. We're glad the mobile Wi-Fi provided was able to serve as a temporary solution during your stay. Please rest assured that we are continuously working to improve our guest experience, and your comments have been noted for future enhancements. We appreciate your patience and hope to welcome you back with even better connectivity next time! Warm regards, The Management,Damai Beach Resort

Dear Sir / Madam , Thank you for your valuable feedback. We’re delighted to hear that you found our staff helpful and friendly—it truly means a lot to us. However, we sincerely apologize for the issues you encountered upon check-in, including the sandy floor and clogged sink. This does not reflect the standard we strive to maintain, and we will be addressing this with our housekeeping team immediately. We truly appreciate your understanding and are glad to know that, overall, your stay was okay. We hope to have the opportunity to welcome you back for an even better experience next time. Warm regards, The Management,Damai Beach Resort

Dear Mdm Rokiah , Thank you for sharing your experience with us. We're glad we could accommodate your room change and that the Seaview Room met your needs—especially with your infant. It’s wonderful to hear you found the room spacious, clean, and tidy. Your comfort is our priority, and we’re happy we could make your stay more enjoyable. We look forward to welcoming you and your family back again soon! Warm regards, The Management,Damai Beach Resort

Dear Sir / Madam , Thank you for joining our beach BBQ bonfire and for taking the time to share your thoughts. We're glad you enjoyed the atmosphere, but we're sorry to hear that the food did not fully meet your expectations. We appreciate your honest feedback regarding the crab meat and the midin, and we will certainly look into the quality and seasoning to improve future dining experiences. Your input is valuable to us, and we hope to serve you better on your next visit. Warm regards, The Management,Damai Beach Resort

Dear Ms Mitchell Mos , Greetings from Damai Beach Resort . Thank your for sharing the issues highlighted during your stay with us . We will share with the respective team to look into the matters accordingly. Best Regards Damai Beach Resort team

Dear Ms Khamisa, Greetings from Damai Beach Resort. Thank You for your kind feedback, we hope that you will come again in the future. Best regards Damai Beach Resort team