J***s
Business
7.8
/10
Reviewed 2 week(s) ago
Needs to improve:
Cleanliness; there were lots of small cockroaches in room 320.
Breakfast: Please make breakfast open on time! And the food quality. How can you serve spoiled milk for cereal? Can you imagine kids eating and drinking that?
Horrible! I stayed because there were no other options close to the event.
See original
Find this review helpful?
Accommodation's Reply
27 Jul 2026
Dear Gentlemen/Ladies, The team at Amaris Sihampelas Bandung Hotel would like to express our deepest gratitude for taking the time to provide a positive review and feedback. It is a great honor and a source of immense appreciation for the services and facilities you have provided. Regarding your comments about the cleanliness of the hotel and the quality of the milk at breakfast, we sincerely apologize for any inconvenience caused. We will certainly improve and evaluate this for future development. We assure you that this incident will not happen again during your next stay. We apologize for any further shortcomings in our service. Friendly service is our top priority for all our guests, served with a smile and humility. We invite you and your family to visit and experience our hotel again for another valuable stay. We wish you and your family good health. Sincerely, Ridwan Setiawan, Hotel Manager
See original


