The hotel staff is very friendly, the location is strategic, the breakfast is delicious, the rooms are clean.

Friendly hotel staff, strategic location

The atmosphere of the hotel yard is still very beautiful and beautiful, the family really enjoyed staying at the Lombok Garden Hotel, it is the best.

A comfortable and safe place to stay with your beloved family, because there are many gardens in this hotel so that children can play freely.

The facilities as in the application do not match, the request tag for a room near the pool was given a room on the 5th floor, where the AC was hot, there was no refrigerator, even though I asked for a big bed, I got a twin, even though I usually stay at Lombok Golden when I bring my child, but now it really doesn't match the request, the facilities available in the application are not appropriate, really disappointed.

The place is very comfortable, only the room does not match the request at the time of confirmation to FO

Overall, it was good. The only thing was, one night, at 12:30, my child couldn't sleep. He opened the balcony door, and for a brief moment, I saw an apparition in the next building. It was in a corner room. I quickly closed the door and sent my child to bed, while I turned on a murotal (religious text) and recited prayers. But I remained positive, thinking it might be someone. The children still loved staying at Lombok Garden.

The place is clean, comfortable, and free, just like being at home, but the service needs to be improved, such as helping guests find their rooms.

It's really comfortable here, next time I go to Mataram I'll stay here again

Staff was friendly. The room was dirty, and the bathroom needs a clean (the white floor tiles are brown with dirt), and there are little insects all over. Cannot leave anything on the desk, bed, or cupboard for a few minutes, then these very small insects are all over it. The noise from other guests late at night was annoying, and some of the tin roof metal sheetings were coming off in the wind and flapping.

The hotel environment is comfortable, the rooms are spacious and clean, and the food is delicious.

The room was very dirty and had small insects running all over everything. Cannot leave any snacks etc on the table and be infested in minutes. The bathroom floor is very dirty—it needs a good scrub—and the bedding has blood stains. The towel rail is about to fall on the floor. Some of the roof metal sheeting was loose and made a lot of noise flapping in the wind at night. The elevator was shocking and, in particular, the carpet in it; we had to hold our breath while in the elevator.

Good place, good room, and good service

love the ambiance!!!, next time will stay here again

The hotel's atmosphere is comfortable, clean, and cool. It's a great choice for a hotel in Mataram. It's close to everything, has rooms with balconies, is quite spacious, and the price is reasonable. It's recommended as a hotel in Mataram.

The hotel staff is very friendly & the hotel is nice

The hotel is nice, the staff is friendly

There were cockroaches in the bathroom when I arrived, and the staff was quick to clean it. The pool was dirty, and it's a shame it wasn't kept clean, especially considering the nice location. The AC wasn't cold enough in room A2, and checking in required me to go to the guest house, even though I checked in in the middle of the night. So I had to walk back to check in.

Check-in can be earlier if the room is available, the room is clean and good, access to the city center is close and easy, close to a minimarket.

When I first arrived, there were two ladies at the reception, but neither smiled at all, nor did they greet me or ask any questions. Check-in was quick; I arrived at 1 a.m. and was able to check in straight away. The room was comfortable, but the hot water didn't work at first, but it worked the next day. Breakfast wasn't like it was in 2024, with a wide selection of pastries, pizza, and plecing (a type of snack). Now, much of that has been reduced.