8.8
Very Good
From 788 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.5

Location

8.7

Service and Facilites

9.0

People often mention about Delonix Hotel Karawang
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Staff Friendliness (31)
Hotel Area (30)
Bedroom (28)
Surroundings (26)
Ambiance (26)
Room Space (26)
Bathroom (26)
Check-in/out Time (22)
Family Friendly (21)
Taste (21)
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Traveler Reviews Delonix Hotel Karawang

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Customer reviews
j***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable hotel with excellent facilities and service.
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Accommodation's Reply
21 Jul 2025
Dear j***l, Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed our comfortable hotel, excellent facilities, and great service. We look forward to welcoming you back to Delonix Karawang soon. Warm regards, S. Adi Saputra Executive Assistant Manager
Bhuana L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly from check-in to check-out. Got a surprise from the hotel in the form of a greeting card and writing on the room glass as well as free snacks, chocolates, and fruits. For breakfast, there are many variations and it tastes good. Complete facilities. The environment is cool, comfortable, suitable for finding peace, a staycation with family here is very memorable, satisfying, and enjoyable. Thank you and continued success for Delonix.
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Accommodation's Reply
09 Jul 2025
Dear Bhuana L. Thank you very much for your wonderful and detailed feedback! We’re truly delighted to hear that you had such a memorable and satisfying stay with us. It’s great to know you appreciated the warm welcome from check-in to check-out, as well as the special surprises and complimentary treats in your room. We’re also pleased that you enjoyed the variety and taste of our breakfast, the complete facilities, and the comfortable, peaceful environment perfect for a family staycation. Your kind words mean a lot to our entire team. Thank you once again, and we look forward to welcoming you and your family back to Delonix Karawang. Wishing you all the best! Warm regards, S. Adi Saputra Executive Assistant Manager
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Dayat I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel environment has many shady trees, suitable for jogging in the morning, the hotel staff is friendly.
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Accommodation's Reply
09 Jul 2025
Dear Dayat I., Thank you very much for your kind feedback! We’re glad to hear you enjoyed our lush, green surrounding ,perfect for morning jogging and that you found our staff to be friendly. We look forward to welcoming you back to Delonix Karawang soon. Warm regards, S. Adi Saputra Executive Assistant Manager
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Anggoro H. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
very comfortable hotel and great staff, i will come back again
1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Anggoro H. W, Thank you very much for your kind feedback! We’re delighted to hear that you found our hotel comfortable and our staff great. We look forward to welcoming you back to Delonix Karawang on your next visit. Warm regards, S. Adi Saputra Executive Assistant Manager
G***t
icon-origin-TRAVELOKA
6.7
/10
Reviewed 4 week(s) ago
No soap and shampoo. Waiting quite a while to be served Housekeeping skills need attention
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Accommodation's Reply
09 Jul 2025
Dear G***t, Thank you very much for sharing your valuable feedback. We sincerely apologize for the inconvenience you experienced regarding the lack of soap and shampoo, the waiting time for service, and the housekeeping skills. Your comments are very important to us, and we will address these issues with our team to ensure improvements in these areas. We hope to have the opportunity to serve you better on your next visit to Delonix Karawang. Warm regards, S. Adi Saputra Executive Assistant Manager
Nenden S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Didn't expect the interior to be this good.. Very clean and tidy.. Continued success for Delonix
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Accommodation's Reply
09 Jul 2025
Dear Nenden S, Thank you very much for your wonderful feedback! We’re thrilled to hear that you were pleasantly surprised by our interior and appreciated the cleanliness and tidiness of our hotel. Your kind wishes mean a lot to us. We look forward to welcoming you back to Delonix Karawang soon. Warm regards, S. Adi Saputra Executive Assistant Manager
SONNY Y. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Highly recommended, the facilities are quite complete
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Accommodation's Reply
18 Jun 2025
Dear Sonny Y.S, Thank you very much for your kind recommendation. We’re pleased to know that you enjoyed our complete facilities. We look forward to welcoming you back to Delonix Karawang soon! Warm regards, S. Adi Saputra Executive Assistant Manager
Riski A. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Thank you Chef Agus, very good service! Mr. Irwan also thank you, very best for honeymoon decoration, there is a cake and all kinds of complete amenities, totally Delonix good hotel from the facilities, cleanliness and top service. Recommend hotel in Karawang.
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Accommodation's Reply
18 Jun 2025
Dear Riski A.K, Thank you so much for your wonderful feedback and kind words! We’re delighted to hear that you enjoyed your honeymoon stay at Delonix Karawang. Chef Agus and Pak Irwan will be very happy to know their efforts made your experience special, especially with the decorations, cake, and complete amenities. We're also glad you appreciated our facilities, cleanliness, and service overall. Your recommendation truly means a lot to us. We look forward to welcoming you back for more memorable moments in the future. Warm regards, S. Adi Saputra Executive Assistant Manager
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
All hotel staff are friendly, hotel location is convenient, breakfast is delicious with a variety of food.
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Accommodation's Reply
09 Jul 2025
Dear M***a, Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed our friendly staff, comfortable location, and delicious breakfast with a variety of foods. We look forward to welcoming you back to Delonix Karawang soon. Warm regards, S. Adi Saputra Executive Assistant Manager
Dzul F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It was a pleasure staying at delonix. Got a room upgrade to gold view, got a surprise room for honeymoon. The service was really satisfying 😍
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Dzul, Thank you very much for your lovely feedback! We’re delighted to hear that you had an enjoyable stay at Delonix and that you were pleased with the complimentary room upgrade to Gold View as well as the special surprise for your honeymoon. Your satisfaction with our service means a lot to us. We look forward to welcoming you back for more memorable moments in the future. Warm regards, S. Adi Saputra Executive Assistant Manager
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Family-friendly hotel with spacious rooms, great staff, and thoughtful touches that made our stay truly memorable.
1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear G***t, Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed our family-friendly atmosphere, spacious rooms, and the thoughtful touches from our team. Your kind words mean a lot to us, and we look forward to welcoming you and your family back to Delonix Karawang for another memorable stay. Warm regards, S. Adi Saputra Executive Assistant Manager
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Was a great stay and so relaxed after 3 days at Delonix.
1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear L***a, Thank you very much for your kind feedback! We’re delighted to hear that you had a great and relaxing stay with us over the past three days. We hope to welcome you back to Delonix Karawang for another restful visit soon. Warm regards, S. Adi Saputra Executive Assistant Manager
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Really satisfied and very impressed, the staff are very friendly and perfect.
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear A***a, Thank you very much for your wonderful feedback! We’re truly delighted to hear that you had a satisfying and memorable stay, and that our staff’s friendliness left a perfect impression. We look forward to welcoming you back to Delonix Karawang soon. Warm regards, S. Adi Saputra Executive Assistant Manager
Hernando A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Comfortable and the service is excellent.
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Accommodation's Reply
09 Jul 2025
Dear Hernando A. Thank you very much for your kind feedback! We’re delighted to hear that you found our hotel comfortable and our service outstanding. We look forward to welcoming you back to Delonix Karawang soon. Warm regards, S. Adi Saputra Executive Assistant Manager
veny c.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
We will come back here again! The staff are friendly and helpful, the room is very spacious, clean and soundproof, the breakfast menu is very delicious and varied. I like the atmosphere of this hotel from morning to evening. We took a garden type room, so at night the atmosphere is quiet and peaceful. A bit scary if you go out alone.
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Veny C, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay, especially our spacious and clean rooms, delicious breakfast, and the peaceful atmosphere. It’s great to know our staff made you feel welcome and helped make your experience memorable. Thank you as well for your comment about the garden area at night, we appreciate your honesty and will take this into consideration to ensure the comfort and safety of our guests. We look forward to welcoming you back to Delonix Karawang soon! Warm regards, S. Adi Saputra Executive Assistant Manage
YOPPY K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
For satisfactory service, the place is comfortable. The most impressive, the staff is friendly and very responsive. Lack of playground or facilities for children in the outdoor area other than the swimming pool.
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear YOPPY K. Thank you very much for your valuable feedback! We’re delighted to hear that you were satisfied with our service, comfortable environment, and especially our friendly and responsive staff. We also appreciate your suggestion regarding additional outdoor playground or facilities for children besides the swimming pool. Your input is very important to us and will be considered for future improvements. We look forward to welcoming you and your family back to Delonix Karawang. Warm regards, S. Adi Saputra Executive Assistant Manager
Randy W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
have been a loyal customer of this hotel since 2020 and have checked in more than 5 times at this hotel because the service is very friendly. breakfast taste of good. and what I like is very quite suitable for staycation and away from daily routine. the offuro is very spacious and equipped with a sauna. so far I really enjoy staying at delonix. the last promo 24 hours that makes me keep coming back to this hotel. I checked in at 8 pm and checked out at 8 pm. thanks delonix. thanks ayana
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Accommodation's Reply
25 Feb 2025
Dear Randy W, Thank you for being a loyal guest of Delonix since 2020 and for sharing such a wonderful review! We are truly grateful for your continued trust and support. We’re delighted to hear that you enjoy our warm hospitality, delicious breakfast, and tranquil atmosphere—perfect for a relaxing staycation. It’s also great to know that you appreciate our spacious Ofuro with sauna facilities. We're especially happy that our 24-hour stay promotion made your experience even more enjoyable! Your kind words motivate us to keep providing the best service for all our guests. We look forward to welcoming you back for another relaxing stay soon! Best regards, S. Adi Saputra Executive Assistant Manager
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ramaresky
icon-origin-TRAVELOKA
8.4
/10
Reviewed 23 week(s) ago
The variety of food and flavors is still lacking for a hotel that is quite famous.
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Accommodation's Reply
25 Feb 2025
Dear Ramaresky, Thank you for sharing your feedback. We appreciate your honest input regarding the variety and taste of our food. Your comments are valuable, and we will take them into consideration as we strive to improve our dining experience. We hope to have the opportunity to welcome you again and provide a better experience in the future. Best regards, S, Adi Saputra Executive Assistant Manager
m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 25 week(s) ago
I thought they have renovated rooms for the premier garden wing as well. Was expecting the new ambience or not clear option to choose🤔. The facility ambience are well maintained. My suggestion from last experience is to improve the quality for hair dryer. It wasn't enough to dry for woman's hair and for safety please install a hand rail holder on the wall next to bathtub 🛁. Keep it up.
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2 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear m***a, Thank you for your valuable feedback! We appreciate your thoughts and we're glad you found our facilities well-maintained. Your suggestions regarding the hair dryer quality and handrail installation near the bathtub are very helpful, and we will share them with our team for improvement. We truly appreciate your support and look forward to welcoming you back for an even better experience! Best regards, S. Adi Saputra Executive Assistant Manager
Evi R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
The hotel is quite clean and spacious. The staff are friendly, the view outside is very comfortable because there are still many shady trees. The breakfast has a bit of variety.
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Accommodation's Reply
31 Jan 2025
Dear Evi R, Thank you for your kind review! We're happy to hear that you enjoyed our clean and spacious hotel, friendly staff, and the relaxing outdoor scenery. We appreciate your feedback on breakfast variety and will work on improving it. Looking forward to welcoming you back soon at Delonix Hotel Karawang! Best regards, S. Adi Saputra Executive Assistant Manager
Number of reviews per page
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