SGD | EN

Support

Amaris Hotel Bandara Soekarno Hatta

Explore Amaris Hotel Bandara Soekarno Hatta

Overall Ratings & Reviews Amaris Hotel Bandara Soekarno Hatta

Traveloka (7,113)

Other sources (150)

8.0

Very Good

From 7,113 reviews

Provided by travelers on

Cleanliness

7.8

Room Comfort

7.8

Meal

7.5

Location

8.4

Service and Facilites

8.0

People often mention about Amaris Hotel Bandara Soekarno Hatta

All

Bedroom (113)

Staff Friendliness (107)

Accessibility (104)

Ambiance (85)

Bathroom (79)

Taste (76)

Room Space (69)

Check-in/out Time (64)

Variety (63)

Hotel Area (62)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Amaris Hotel Bandara Soekarno Hatta

Number of reviews per page

Customer reviews

S***l

Business

10.0

/10

Reviewed 14 hour(s) ago

The hotel staff were very friendly and very helpful at check in.

See original

Find this review helpful?

S***l

Business

10.0

/10

Reviewed 14 hour(s) ago

The hotel staff was very friendly and very helpful at check in.

See original

Find this review helpful?

S***l

Business

10.0

/10

Reviewed 14 hour(s) ago

The hotel staff were very friendly and very helpful at check in.

See original

Find this review helpful?

G***o

Transit

8.7

/10

Reviewed 5 day(s) ago

Food for breakfast is not recommended

See original

Find this review helpful?

Accommodation's Reply

26 Dec 2025

Dear Valued Guest, Warm greetings from Amaris Soegarno-Hatta Airport Hotel. Thank you for taking the time to write a positive review about our hotel. We will take your comments regarding the breakfast into consideration for improvement. Your feedback encourages us to continue developing and providing the best service, and we look forward to welcoming you back to Amaris Soegarno-Hatta Airport Hotel again. Sincerely, The Hotel Manager

See original

T***i

Transit

8.2

/10

Reviewed 6 day(s) ago

Stayed overnight for transit, arrived at 10 PM and was charged 200,000 by Grab... In the morning, from the hotel to the airport, I only paid 27,000... The only downside of the hotel is that there's no hot water, but the water wasn't cold, so the kids didn't get too cold when they took a bath at night... Good story

See original

Find this review helpful?

Accommodation's Reply

23 Dec 2025

Dear Valued Guest, Warm greetings from Amaris Soegarno Hatta Airport Hotel. Thank you for taking the time to write a positive review about our hotel. We do offer a complimentary airport shuttle service; please contact the hotel directly for details. Regarding the hot water issue, we will forward your request to the relevant department for investigation. However, we did not receive any complaints from other guests during your stay, but we will investigate further to be sure. Your review encourages us to continue improving and providing the best service, and we look forward to welcoming you back to Amaris Soegarno Hatta Airport Hotel. Sincerely, Hotel Manager

See original

B***i

Transit

8.3

/10

Reviewed 1 week(s) ago

Overall, it was good. It was just stuffy and had a musty smell. Like it came from the drains, maybe. Room 507

See original

Find this review helpful?

Accommodation's Reply

24 Dec 2025

Dear Valued Guest, Warm greetings from Amaris Soegarno-Hatta Airport Hotel. Thank you for taking the time to review our hotel. We apologize for any inconvenience you experienced during your stay and will forward this matter to the relevant department to improve our services. Your review will encourage us to continue developing and providing the best possible service, and we look forward to welcoming you back to Amaris Soegarno-Hatta Airport Hotel again. Sincerely, The Hotel Manager

See original

E***h

Transit

9.4

/10

Reviewed 2 week(s) ago

The service is ok and free transportation to the airport.

See original

Find this review helpful?

Accommodation's Reply

17 Dec 2025

Dear Valued Guest, This is Amaris Soegarno Hada Airport Hotel. Thank you very much for your valuable feedback. Your valuable suggestions will help us further improve our services. We hope to welcome you back again soon. Sincerely, The Hotel Manager

See original

Verified Traveler

5.0

/10

Reviewed 2 week(s) ago

THIS HAS COME UP AS A FIVE STAR REVIEW, ALTHOUGH I TICKED ONE STAR ON THE PAGE… DO NOT STAY HERE!!! I WAS ABLE TO EDIT MY REVIEW BUT NOT THE STARS!!! We stayed just one night between parts of a trip. And it was horrible. The description indicated 250metres from the airport. We thought we could walk there. It was about 3 kms. It was dirty. I mean really dirty. There was hair in the bed. The pillow smelt bad and now I wish I hadn’t taken the pillow slip off to look at the pillow itself!! Mould in the shower. The floor was crunchy underfoot. The wifi server had been switched off. The ‘restaurant’ was outside and we went for a look and it was so smelly we couldn’t consider eating there. We really politely explained our thoughts to the staff at the front desk and it was clear they knew it was all true. And not their fault. This might sound like an entitled person reviewing. We aren’t that way at all and understand that elevated standards can’t be applied, especially in a budget accommodation. We have lived 5 years in a poor large city in Asia, so our expectations were realistic. I would not however recommend a stay here.

Find this review helpful?

Accommodation's Reply

15 Dec 2025

Dear Valued Guest, Warm greetings from Amaris Soekarno-Hatta Airport. Thank you for your review of our hotel. We apologize for the unpleasant experience stay. We never described our location as 250m from Soekarno-Hatta Airport if you have source where you get the information please let us know, and our Wi-Fi was also uninterrupted on that date, and no guests complained about Wi-Fi issues on December 5-6. However, we will forward the cleanliness of the rooms and breakfast area to the relevant parties for improvement. Your review will motivate us to continue improving and providing the best service, and we look forward to welcoming you back to Amaris Soekarno-Hatta Airport. Sincerely, Hotel Manager

yurizal a.

9.1

/10

Reviewed 2 week(s) ago

The driver who picks up guests at the airport is fast-responsive and on time. Good job.

See original

Find this review helpful?

Accommodation's Reply

15 Dec 2025

Dear Valued Guest, Warm greetings from Amaris Soegarno-Hatta Airport Hotel. Thank you for taking the time to write a positive review about our hotel. Your review encourages us to continue improving and providing the best service, and we look forward to welcoming you back to Amaris Soegarno-Hatta Airport Hotel again. Sincerely, The Hotel Manager

See original

Jufri U.

Transit

10.0

/10

Reviewed 2 week(s) ago

Improve the facilities and performance so that in the future Hotel Amaris will be more advanced and always successful.

See original

Find this review helpful?

Accommodation's Reply

15 Dec 2025

Dear Valued Guest, Warm greetings from Amaris Soegarno-Hatta Airport Hotel. Thank you for taking the time to write a positive review about our hotel. Your feedback helps us to further improve and provide the best service, and we sincerely hope to welcome you back to Amaris Soegarno-Hatta Airport Hotel again. Sincerely, The Hotel Manager

See original

Hendro S.

Transit

8.5

/10

Reviewed 2 week(s) ago

Stay there and get a free shuttle ride to the airport, but then I forgot my game console and left it in the room. I called the hotel, and they sent it back to me at the airport. Really nice service.

Find this review helpful?

Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from Amaris Soegarno-Hatta Airport Hotel. Thank you for taking the time to write a positive review about our hotel. Your review encourages us to continue improving and providing the best service, and we sincerely hope to welcome you back to Amaris Soegarno-Hatta Airport Hotel again. Sincerely, The Hotel Manager

See original

Ijha K.

Business

8.5

/10

Reviewed 3 week(s) ago

Free drop off at the airport, no more fear of being late

See original

Find this review helpful?

Accommodation's Reply

10 Dec 2025

See original

Billie B.

Transit

6.0

/10

Reviewed 4 week(s) ago

Dirty bathroom, hot water doesn't work, breakfast is really bad, the restaurant is in a former Padang restaurant, only fried rice and bread are available, for that price there should be more variety, but it's really not good.

See original

Find this review helpful?

Accommodation's Reply

03 Dec 2025

Dear Valued Guest, Sincerely yours, Amaris Soekarno-Hatta Airport Thank you for taking the time to write a review of our hotel and we sincerely apologize for your unsatisfactory stay. We will pass on your comments regarding the room and breakfast to the relevant department for further improvement. However, regarding the issue of hot water, considering your check-in date of November 24, 2025, we can confirm that there is no issue with hot water and no other guests have complained about not having hot water for showering. However, we still appreciate your feedback and will use it as inspiration to improve our service in the future. Best regards, Hotel Manager

See original

C***a

Transit

8.2

/10

Reviewed 4 week(s) ago

The hotel staff is friendly and the service is fast.

See original

Find this review helpful?

Accommodation's Reply

01 Dec 2025

Dear Valued Guest, Warmest regards, Amaris Soekarno-Hatta Airport Thank you for taking the time to write a positive review of our hotel. Your review will encourage us to continue to improve and provide the best service possible, and we look forward to welcoming you back to Amaris Soekarno-Hatta Airport again. Best regards, Hotel Manager

See original

N***a

6.6

/10

Reviewed 4 week(s) ago

My parents booked in, before booking they had confirmed they would arrive on the 26th at 3 AM because their connecting flight was at 10 AM. But they were rejected because they had to arrive at 2 PM. Yes, that's the hotel's rule, but we called first before booking. In the end, we paid for another room and ended up missing our flight because our parents were still being held at the reception. They apologized for the check-in issue. So, the plane tickets were forfeited. How could parents not understand about hotel check-ins? That's why we booked through the app so they could just sleep. Thank you for the service.

See original

1 people find it helpful

Accommodation's Reply

01 Dec 2025

Dear Valued Guest, Warmest regards, Amaris Soekarno-Hatta Airport Thank you for taking the time to write a review of our hotel and we sincerely apologize for your dissatisfaction during your stay at our hotel. However, check-in at 3:00 AM will not be possible if the hotel is fully booked. If you would like to check-in early, you need to book your accommodation in advance or on November 25th, when rooms will still be available. Regarding the check-in rules, we have read the requests you have made in the booking before 2:00 PM and 2:00 PM. For the confirmation of check-in at 3:00 AM, we think no one has confirmed it and there is no information in the Traveloka application that you requested a check-in at 3:00 AM and has been approved by us. Thank you again. Best regards, Hotel Manager

See original

N***r

Transit

10.0

/10

Reviewed 4 week(s) ago

Besides being close to the airport, the hotel service is very friendly, plus the free shuttle transportation facility to the airport makes this hotel a priority for my next trip.

See original

Find this review helpful?

Accommodation's Reply

28 Nov 2025

See original