- From check-in, the crew-cut receptionist didn't even smile. This is a hotel with a rate of 750,000 Rupiah per night. We booked for two nights, and one smile isn't enough, what's wrong with that?
- For that price, there wasn't even a sip of water or even a bite of a welcome drink or snack. Many hotels half the price typically provide welcome meals during check-in, especially since we were so tired from a long trip out of town.
- There were no water refills for guests. There were none at all. If you wanted water, you had to buy it at the restaurant.
- The Wi-Fi was extremely poor and not available in all rooms.
- The shuttle bus took a very long time to arrive when requested, more than 20 minutes even though it was quiet.
- Amenities arrived on the second day after we requested them; they were only brought to our room around 2:30 AM.
- Several public restrooms were extremely dirty, smelly, and broken. One of them was in the Al-Kahfi prayer room.
- Overall, the building is old and often malfunctions, especially the room entrance doors and water faucets in several places.
- The swimming pool is being renovated, so we missed the opportunity to try it, and there was no replacement solution from the resort. Very disappointed.
- The resort still has a tradition of burning leaf litter, so the expectation of a cool morning is dashed by the smell of garbage.
- While it looks like there are many facilities, not all of them function properly. All the machines in the fitness center are broken, and not all dumbbells are complete in pairs. The children's playground and the play area near the river don't function as advertised.