Hotel Citradream Tugu Yogyakarta

Explore Hotel Citradream Tugu Yogyakarta
8.4
Very Good
From 5,346 reviews
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Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.7

Service and Facilites

8.4

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Bedroom (31)
Staff Friendliness (30)
Distance to City Center (28)
Bathroom (28)
Accessibility (27)
Ambiance (26)
Surroundings (23)
Check-in/out Time (21)
Room Space (21)
Soundproof (21)
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Traveler Reviews Hotel Citradream Tugu Yogyakarta

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Customer reviews
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Stefan P.
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Staycation
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6.7
/10
Reviewed 1 week(s) ago
I stayed here for two days. I often entered and exited through the lobby, and the front office staff never greeted or even said hello. They were indifferent to guests. They weren't very friendly when asked questions. I think I'm the only one who felt that way, but my friend felt the same way. The last room service order was 8, but they were already closed at 5:30. The bathroom needs a periodic general cleaning to keep it clean and not yellow. The linens are okay, but the furniture, especially the wardrobe, is still dirty, especially the top one, which is very dirty. The housekeeping staff was very welcoming and provided what we wanted. I hope Citradream will develop and improve the quality of the rooms and human resources. Periodic training regarding hospitality is probably needed.
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Accommodation's Reply
29 Oct 2025
Dear Mr. Stefan P., Thank you for staying at Citra Dream Hotel Yogyakarta. We will take your positive comments and suggestions into consideration to improve our service in the future. We hope to welcome you back again. Thank you. Best regards, Hotel Manager
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J***s
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10.0
/10
Reviewed 1 week(s) ago
clean, comfortable, friendly employee service
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Accommodation's Reply
27 Oct 2025
Dear Mr. J*s, Thank you for staying at Citradream Hotel Yogyakarta. Your positive review has inspired our entire team to continue to strive to improve our service. We hope to welcome you back again. Best regards, Hotel Manager
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Andreas
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Business
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9.7
/10
Reviewed 1 week(s) ago
Friendly hotel staff. Nearby dining options. Ample parking.
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Accommodation's Reply
26 Oct 2025
Andreas S. Thank you for staying at Citradream Hotel Yogyakarta. Your positive review has inspired our entire team to continue to strive for even better service. We hope to welcome you back again. Best regards, Hotel Manager
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Andreas
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Business
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9.7
/10
Reviewed 4 week(s) ago
Friendly hotel staff. Reduced breakfast menu. Ample parking.
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Accommodation's Reply
08 Oct 2025
Dear Andreas S, Thank you for staying at Hotel Citradream Yogyakarta. We will follow up on your positive feedback and feedback with all team members to make improvements and provide better service in the future. We look forward to your next visit. Thank you. Sincerely, Hotel Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
The check-in process is fast, room requests are made.
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Accommodation's Reply
09 Oct 2025
Dear Guest, Thank you for staying at Hotel Citradream Yogyakarta and for your wonderful review. We are delighted to have you as our preferred choice for your stay in Yogyakarta. Your positive feedback is a source of motivation for our entire team to continue providing the best service. We look forward to your next visit. Thank you. Sincerely, Hotel Manager.
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D***a
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Staycation
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5.3
/10
Reviewed 4 week(s) ago
I didn't stay here even though I'd already paid. The lobby was already uncomfortable, not the staff. The elevator didn't resemble a hotel elevator like a freight elevator, and there was no scent either. When I entered the hotel, I was greeted by a dark, eerie atmosphere. When I arrived in my room, the scent didn't reflect the hotel. There was no calming scent, but rather a musty smell. The bathroom wasn't pleasing to the eye either. The room felt very stuffy. Bad, bad, bad This is the first time I've had to change hotels.
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Accommodation's Reply
09 Oct 2025
Dear D*a, Thank you for staying at Hotel Citradream Yogyakarta. We apologize for any inconvenience you experienced during your stay. We have immediately forwarded your complaint regarding the less than ideal facilities to the relevant department for further action. We hope your next visit to our hotel will be a most comfortable one. Best regards, Hotel Manager
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A***o
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Leisure
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8.8
/10
Reviewed 5 week(s) ago
The location is close to traditional markets, Kranggan Market, Pathuk Market, and other markets that offer delicious, must-try traditional cuisine. The rooms are generally comfortable and clean. For those who enjoy morning walks, explore Malioboro, Pathuk, markets, and the promising city center of Yogyakarta. If we ever visit Yogyakarta again, this hotel will be our favorite destination.
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Accommodation's Reply
01 Oct 2025
Dear A*o, Thank you for staying at Hotel Citradream Yogyakarta and giving us a great review. We are very happy to be your first choice for your stay while in Yogyakarta. And your good rating is a motivation for the entire team to continue providing the best service. We look forward to your next visit, thank you. Best regards, Hotel Manager.
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Arum S.
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10.0
/10
Reviewed 5 week(s) ago
Thank you for the friendliness of all Citra Dream staff who have helped me in the regional exam activities, always be healthy for Citra Dream and the team.
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Accommodation's Reply
01 Oct 2025
Dear Arum S, Thank you for staying at Hotel Citradream Yogyakarta and for your wonderful review. We are very pleased to be your first choice for your stay in Yogyakarta. Your positive review is a motivation for the entire team to continue providing the best service. We look forward to your next visit, thank you. Sincerely, Hotel Manager.
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C***a
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6.5
/10
Reviewed 6 week(s) ago
wrong date but no help to reschedule
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Accommodation's Reply
20 Sep 2025
Dear C*a, Thank you for staying at Hotel Citradream Yogyakarta. We apologize for any inconvenience you experienced during your stay. We have immediately forwarded your complaint regarding the less than ideal facilities to the relevant department for further action. We hope your next visit to our hotel will be a most comfortable one. Best regards, Hotel Manager
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Ridho S.
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Business
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10.0
/10
Reviewed 8 week(s) ago
Stayed for 3 nights due to work. Breakfast was delicious, varied, and the spices were delicious. I didn't expect a two-star hotel to have breakfast this good. Bathroom amenities included only toothbrush and toothpaste, no soap or shampoo at all.
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Accommodation's Reply
09 Sep 2025
Dear Ridho S, Thank you for staying at Hotel Citradream Yogyakarta. We will follow up on your good rating and feedback with all team members to make improvements so we can provide better service in the future. We look forward to your next visit, thank you. Best regards, Winarno. S. Front Office Leader.
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H***o
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Staycation
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6.6
/10
Reviewed 9 week(s) ago
The front desk staff didn't greet guests and offered no flexible check-in times. Information coordination between staff members was poor. I hope this will be of concern and improve our service to every customer. Hopefully, Hotel Citra Dream will continue to improve over time.
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Accommodation's Reply
03 Sep 2025
Dear H*o, Thank you for staying at Hotel Citradream Yogyakarta. We will follow up your good rating and feedback with all teams to make improvements so that we can provide better service in the future. We look forward to your next visit, thank you. Best regards, Winarno. S. Front Office Leader.
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A***i
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10.0
/10
Reviewed 15 week(s) ago
Arrived at 2 o'clock and was allowed to check in, the room was clean and fully equipped, the room was spacious, the price was affordable, breakfast included, I regret not staying here earlier.
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Accommodation's Reply
25 Jul 2025
Dear A*i, Thank you for staying at Hotel Citradream Yogyakarta and giving us a great review. We are very happy to be your first choice for your stay while in Yogyakarta. And your good rating is a motivation for the entire team to continue providing the best service. We look forward to your next visit, thank you. Best regards, Winarno. S. Front Office Leader.
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Y***i
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8.5
/10
Reviewed 16 week(s) ago
The breakfast is delicious and there are several menus, there is tea, coffee too.
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2 people find it helpful
Accommodation's Reply
19 Jul 2025
Dear Y*i, Thank you for staying at Hotel Citradream Yogyakarta and giving us a great review. We are very happy to be your first choice for staying while in Yogyakarta. And your good rating is a motivation for the entire team to continue providing the best service. We look forward to your next visit, thank you. Best regards, Winarno. S front Office Leader
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A***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 16 week(s) ago
The location is quite close to the station and close to iconic Yogyakarta attractions. The staff is friendly. If you need comfortable accommodation at an affordable price, this hotel could be an option.
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Accommodation's Reply
19 Jul 2025
Dear A*a, Thank you for staying at Hotel Citradream Yogyakarta and giving us a great review. We are very happy to be your first choice for your stay while in Yogyakarta. And your good rating is a motivation for the entire team to continue providing the best service. We look forward to your next visit, thank you. Best regards, Winarno. S front Office Leader
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Y***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The hotel is strategically located near the Jogja Monument. The price is not too expensive, but it's quite comfortable.
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Accommodation's Reply
14 Jul 2025
Dear Y*f, Thank you for staying at Hotel Citradream Yogyakarta and giving us a great review. We are very happy to be your first choice for your stay while in Yogyakarta. And your good rating is a motivation for the entire team to continue providing the best service. We look forward to your next visit, thank you. Best regards, Winarno. S. Front Office Leader.
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R***e
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Staycation
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9.4
/10
Reviewed 16 week(s) ago
Close to Malioboro, just walk
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Accommodation's Reply
14 Jul 2025
Dear R*e, Thank you for staying at Hotel Citradream Yogyakarta and giving us a great review. We are very happy to be your first choice for your stay while in Yogyakarta. And your good rating is a motivation for the entire team to continue providing the best service. We look forward to your next visit, thank you. Best regards, Winarno. S. Front Office Leader.
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T***a
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10.0
/10
Reviewed 16 week(s) ago
Friendly staff, in the middle of the city and a comfortable atmosphere Although small for breakfast it is very tasty
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear T*a, Thank you for staying at Hotel Citradream Yogyakarta and giving us a great review. We are very happy to be your first choice for your stay while in Yogyakarta. And your good rating is a motivation for the entire team to continue providing the best service. We look forward to your next visit, thank you. Best regards, Winarno. S. Front Office Leader.
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D***s
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10.0
/10
Reviewed 17 week(s) ago
Comfortable, friendly staff, varied food
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear D*s, Thank you for staying at Hotel Citradream Yogyakarta and giving a good review, We are very happy to be your main choice to stay while in Yogyakarta. And your good rating is a motivation for the entire team to continue to provide the best service. We look forward to your next visit, thank you. Best regards, Winarno. S. Front Office Leader.
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D***y
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5.9
/10
Reviewed 24 week(s) ago
dirty room, very dirty bathroom, lots of animals.
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3 people find it helpful
Accommodation's Reply
23 May 2025
Dear D*y. Thank you for staying at Hotel Citradream Yogyakarta, We apologize for your inconvenience during your stay at the hotel. Your complaint regarding the uncomfortable facilities, we will immediately forward to the relevant department for follow-up. We hope your next visit to our hotel, is the most comfortable visit. Best regards, Winarno. S. Front Office Leader.
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Deasy A. R.
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Business
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8.5
/10
Reviewed 27 week(s) ago
The service is satisfactory, the food is delicious and comfortable
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Accommodation's Reply
28 Apr 2025
Dear Deasy A. R, Thank you for staying at Hotel Citradream Yogyakarta, Your good rating is a motivation for the entire team to continue providing better service. We look forward to your next visit. Best regards, Winarno. S. Front Office Leader
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Number of reviews per page
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