Horison Samarinda

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Overall Ratings & Reviews Horison Samarinda

Traveloka (6,567)
Other sources (4)
8.7
Very Good
From 6,567 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.8

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Bedroom (140)
Staff Friendliness (138)
Distance to City Center (133)
Ambiance (131)
Room Space (130)
Bathroom (123)
Accessibility (116)
Hotel Area (115)
Taste (104)
Family Friendly (100)
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Traveler Reviews Horison Samarinda

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Customer reviews
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Yuliana
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10.0
/10
Reviewed 4 day(s) ago
All the facilities were excellent. All the hotel staff were very friendly and kind. The breakfast was also delicious.
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s***i
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Business
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8.2
/10
Reviewed 5 day(s) ago
I really enjoyed staying at this hotel. It's strategically located, comfortable, easy to find food, and convenient. This is my second time staying here on assignment.
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. S*I, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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S***a
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
Perfect for a staycation with family and kids. The service was very friendly and excellent, thank you so much 🙏
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Reyn H. H. S.
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
Excellent, top-notch service. The rooms are spacious, clean, smell great, and the technology is great.
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Accommodation's Reply
23 Jun 2026
Dear Mr. Reyn H. H. S., "Sincerely yours, from the Horizon Samarinda Hotel" Thank you for taking the time to write a review. We were delighted to provide you with the best possible service throughout your stay. We hope you will return to stay at the Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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Firto A.
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Business
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10.0
/10
Reviewed 2 week(s) ago
A comfortable stay, friendly service, and complete facilities made my experience at the Horison Hotel truly memorable. I stayed in a Deluxe Double room with a breakfast package. Check-in was quick and easy. The room was clean, spacious, and well-appointed, providing a comfortable rest. The bed was soft, and the room was peaceful enough to unwind after a long day. The hotel has a comfortable, clean, and modern atmosphere. Room amenities are quite complete, including cool air conditioning, a TV, stable Wi-Fi, toiletries, and ample parking. The cleanliness of the rooms and hotel grounds is also well-maintained. The breakfast menu is quite varied, with a selection of local and international dishes. The food is delicious, and the wide selection of beverages makes for a more enjoyable breakfast experience. The entire hotel staff is very friendly, polite, and responsive. They are ready to quickly assist with any guest needs, making me feel valued and comfortable during my stay. The comfortable room, the cleanliness, the delicious breakfast, and the professional service of the staff are all added values that make my stay truly special. Given the facilities and services provided, I think the room price is quite reasonable. It's a great choice for both tourists and business travelers. The hotel's location is quite strategic and easily accessible. It's close to the city center, culinary areas, shopping centers, and several public facilities, making it easy to get around the city. Overall, I was very satisfied with my stay in the Deluxe Double Room with Breakfast at Horison Hotel and wouldn't hesitate to return in the future.
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Accommodation's Reply
23 Jun 2026
Dear Mr. Fierto, "Sincerely yours, from Horizon Samarinda Hotel" Thank you for taking the time to write a review. We were delighted to provide you with the best service throughout your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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Verified Traveler
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9.7
/10
Reviewed 2 week(s) ago
Very impressive and enjoyable.
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. G*t, "Sincerely yours, from Horizon Samarinda Hotel." Thank you for taking the time to write a review. We are honored to have provided you with the best possible service during your stay. We hope you will return to stay at Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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H***a
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Leisure
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6.9
/10
Reviewed 2 week(s) ago
It was fun. But unfortunately, when I was sleeping, there were noises, probably because I was next to the staff room.
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. H*a, “Thank you very much for your review and feedback. We are delighted to hear that you were satisfied with your overall stay. We apologize for any inconvenience you experienced during your stay due to noise from the surrounding area. This feedback is very important to us, and we will contact the relevant team immediately to ensure our guests have a comfortable and peaceful stay in the future. We hope to welcome you back again for an even better stay.” Sincerely, Front Office Manager
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D***a
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10.0
/10
Reviewed 2 week(s) ago
It is very pleasant and comfortable to stay at Horison Samarinda.
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. D*a., "Sincerely yours, from Horizon Samarinda Hotel." Thank you for taking the time to write a review. We are honored to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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N***l
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Transit
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9.1
/10
Reviewed 3 week(s) ago
A comfortable resting place for those coming from off-island. I've stayed here several times, and the service and location are friendly and comfortable.
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. N*i, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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s***i
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Business
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8.2
/10
Reviewed 3 week(s) ago
Every time I'm assigned to this hotel, I'm familiar with the area, it's easy to find food, and the rooms are comfortable. Thanks.
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Accommodation's Reply
09 Jun 2026
Dear Mr./Ms. S*i, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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W***n
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8.5
/10
Reviewed 5 week(s) ago
The mattress is soft, clean, the staff is friendly.
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Accommodation's Reply
09 Jun 2026
Dear Mr./Ms. W*n, "Sincerely yours, from Horizon Samarinda Hotel" Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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Agus R.
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
Rating: 5/5. I just completed a stay at Horison Ultima Samarinda and was overall very satisfied with the service and facilities. This hotel is a great choice for both business trips and short vacations in Samarinda. 1. Room and Cleanliness My room was clean, spacious, and well-maintained. The modern interior design created a comfortable feeling from the moment I entered. The bed was soft, the air conditioning worked optimally, and the bathroom was clean with consistent hot water. Housekeeping arrived on time and paid attention to detail in cleaning the room. 2. Staff Service The front office and concierge teams were very professional, friendly, and responsive. Check-in and check-out were quick and hassle-free. Every request I had was handled promptly and politely, reflecting the high standards of service at a star-rated hotel. 3. Facilities The pool and gym area are well-maintained, perfect for relaxing after a long day of activities. The pool is spacious and includes a children's pool, and the view from the pool is also stunning, as it is located on the top floor. 4. Strategic Location The hotel is located in the center of Samarinda, close to shopping centers, hospitals, and offices. Access to APT Pranoto Airport is also relatively easy, making it convenient for guests with busy schedules. Overall, Horison Ultima Samarinda offers good value for money. The professional service, comfortable rooms, and strategic location make me consider staying again in the future. Thank you to the entire Horison Ultima Samarinda team for a pleasant stay.
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2 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Mr. Agus R, "Sincerely yours, from Horison Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service throughout your stay. We hope to welcome you back to Horison Samarinda Hotel again. Sincerely, Front Office Manager
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s***i
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Business
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8.2
/10
Reviewed 6 week(s) ago
Standard room size, comfortable atmosphere, lots of food stalls around the hotel.
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Accommodation's Reply
09 Jun 2026
Dear Mr./Ms. S*i, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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E***y
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
Second time staying here, everything is ok, only the soundproofing problem in the room is that you can still hear other guests' voices and there are also noisy sounds of furniture being moved around.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. E*y, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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A***s
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Leisure
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9.7
/10
Reviewed 7 week(s) ago
The hotel is comfortable and clean... The staff is very friendly... The room is also very tidy and the AC is quite cold. It's okay, in short.
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Accommodation's Reply
18 May 2026
To A*s: "With highest regards from Horizon Samarinda Hotel." Thank you for taking the time to write a review. We are honored to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager.
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J***r
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Business
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9.7
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, check in and check out are fast. For the same price, you can get a room that is more spacious than similar hotels. The restaurant is ready at 6, the food is delicious, my favorite is cassava compote. However, there is less variety for heavy meals. Overall, it could be an option if you are staying in Samarinda.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. J*r., "Sincerely yours, from Horizon Samarinda Hotel" Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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Verified Traveler
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10.0
/10
Reviewed 8 week(s) ago
Check-in and check-out times were fast and the FO service was very friendly.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr./Ms. G*t, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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S***i
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Staycation
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8.5
/10
Reviewed 9 week(s) ago
MasyaAllah.. The service is very satisfying.. The security is incredibly kind.. Helpful.. Thank you very much🙏🏻
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+5
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. S*i, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
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n***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Overall, it was okay, but this time the breakfast was a bit disappointing. The snapper wasn't fresh, and the smell was unpleasant when eaten, and the fried rice noodles tasted like plastic. Maybe you should review the quality control in the future, sis. Thank you.
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Accommodation's Reply
09 Jun 2026
Dear Ms. N*a, Thank you for taking the time to provide us with your review and feedback. We are delighted to hear that your overall stay was positive. However, we apologize for the inconvenience you experienced while having breakfast in our restaurant. Your comments regarding the quality of the sea bass, which was not as fresh as expected, and the stir-fried glass noodles, which did not meet your expectations, have been received and will be forwarded to the kitchen and food and beverage teams for further evaluation. We understand that food quality is a vital part of the guest experience, and therefore this is a key concern for us. Thank you for your feedback regarding improvements to quality control. We will use this as a basis for our evaluations to ensure that the quality of the food served is maintained and meets our standards. We greatly appreciate your feedback and hope to welcome you back again for a better experience on your next visit. Sincerely, Front Office Manager
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E***s
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8.5
/10
Reviewed 9 week(s) ago
Just a bit disturbed by the neighbors next door. Everything else is fine.
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Accommodation's Reply
09 Jun 2026
Dear E*s, Thank you for taking the time to write a review about your stay. We apologize if your comfort was slightly disturbed by noise or activity from the neighboring room. Guest comfort and quality of rest are our top priority, so we will take your feedback into consideration to improve your future stay. We are pleased to hear that your overall stay was positive. Thank you for appreciating our hotel. We hope to welcome you back on your next stay and provide you with an even more comfortable and memorable experience. Sincerely, Front Office Manager
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Number of reviews per page
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