Overall Ratings & Reviews Horison Altama Pandeglang

The location is very strategic, there are several dining options around the hotel, close to tourist attractions, the hotel area is clean and fragrant, the staff is friendly, the breakfast food is quite varied. Suggestions if you want to swim, it is better in the afternoon/evening, because in the morning the water is very cold.

The hotel staff is very friendly and kind. Every time I go to Serang, Banten, I always stay at this hotel.

Lack of cleanliness, ordering food at rest. Not according to what was ordered and what was delivered, there were empty menus that were not informed.

I wasn't the one staying, but there were no complaints

Always a pleasure to stay at Horison Hotel🥰

Thank you very much.. The staff is very friendly..

Friendly staff, fast service, very strategic location.

The hotel is located in the center of Pandeglang city, close to public areas, there are also many food places around the hotel. Hopefully more

Okay and the only one that is right in Pandeglang

The hotel is clean and friendly, Quran and prayer mats are also provided.

The best hotel in Pandeglang 👍

Never disappointed staying here, always greeted friendly. The room is clean, the food is delicious, the hot water is great. Thank you to Mbak Iyus Receptionist who always greets us friendly when we stay at Horizon Altama Pandeglang. The best Mbak 👍

Staycation plan in Pandeglang because the house is being renovated. Intentionally a bit far from home, because the weather in Pandeglang is cool and a few years ago, Horison Pandeglang was really good. But for some reason when I stayed there on May 24-25, 2025, it was really disappointing for the big name of Horison Group with a 3-star level and a price above 500 thousand. 1. It's a bit difficult to bring a suitcase because for some reason the construction concept, there are a lot of stairs down. So you have to lift your suitcase. If you want to be given stairs, it's okay, as long as you are given access for the suitcase to slide And as far as I remember, in the past, the hallway along the corridor was given a carpet so that it wouldn't be noisy. But for some reason now there is no carpet 2. The hotel guest lift and the employee lift are combined And you can see the rusty lift. This means that the lift is not maintained and is prone to damage. Not to mention the staff who are on duty at night, they seem unprofessional. Wearing flip-flops, messy hair, and what's worse, their breath smells of red wine jamu. 3. The sink is clogged and rusty. 4. For a minimum horizon level of a 3-star hotel, the tissue holder uses a plastic tissue holder and the furniture is damaged and very rickety. 5. The water heater for drinking is also very dirty 6. The soap and shampoo holders are unclear. There is only one for soap. There is none for shampoo. 7. The bedroom and bathroom are very dusty 8. The room key is still manual. No access card for the room or the elevator. This means that the security of the inn is very unsafe. In fact, to turn on the electricity, you have to insert an access card. It's unclear. 9. The extra bed is dirty and flat. So it looks like a mattress for refugees. 10. The blanket, bedsheets, and white towels are very dull. Really fed up staying here. Better to go to Horsion in Serang Ratu or Serang TCP.

The hotel service is okay, only the cafe service is lacking, maybe because of the lack of employees.

Friendly staff. Smooth check in process. Old hotel. Too many stairs, a problem for elderly.

Nice clean room. Comfortable bed with pool view. With that price it is very worth it. Swimming pool is suitable for children. Close to minimarket and food places.

all is good, try checking the window of room 419 until it's covered in moss 😢

the place is comfortable and the service from the employees is polite and friendly

Hotel staff 👭👫👬 friendly and patient 🙏

The hotel is scary, the bathroom water is so bad that it makes your skin red, you won't be given tissues or sandals if you don't ask for them... just once is enough