Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Explore Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels
8.6
Very Good
From 9,185 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.9

Service and Facilites

8.6

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Distance to City Center (195)
Bedroom (179)
Staff Friendliness (176)
Bathroom (158)
Ambiance (151)
Accessibility (148)
Room Space (145)
Hotel Area (141)
Variety (139)
Taste (136)
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Traveler Reviews Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Number of reviews per page
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40
Customer reviews
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Burhan_ S.
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10.0
/10
Reviewed 5 day(s) ago
It's nice to stay here in the middle of town and close to the souvenir center.
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Accommodation's Reply
15 Jun 2026
Dear Mr. Burhan, Sincerely, Crowne Prince Surabaya. We greatly appreciate your feedback during your stay at our hotel and we are delighted to receive such positive comments. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your positive experience at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one. Sincerely, Alfina, Customer Relations Officer, Crowne Prince Surabaya
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Fajrin P. P.
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Staycation
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8.8
/10
Reviewed 1 week(s) ago
Great for a city center holiday.
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Accommodation's Reply
12 Jun 2026
Dear Ms. Fajarin P.P., This is a message from Crowne Prince Surabaya Hotel: "We greatly appreciate your review of your stay at our hotel and we are delighted to receive such positive feedback. We will share this review with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your positive experience at Crowne Prince Surabaya Hotel. We hope your next stay will be as enjoyable as this one." Sincerely, Alfina, Customer Relations Officer, Crowne Prince Surabaya Hotel
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Fajrin P. P.
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Staycation
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8.8
/10
Reviewed 1 week(s) ago
Centrally located, perfect for morning exercise, walking, and more. Free valet parking and prompt service.
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Accommodation's Reply
12 Jun 2026
Dear Ms. Fajarin P.P., This is a message from Crowne Prince Surabaya Hotel. We are deeply grateful for your review of your stay at our hotel and we appreciate your positive feedback. We will share this review with our entire team to encourage them to continue striving for the best possible service. Thank you again for sharing your positive experience at Crowne Prince Surabaya Hotel. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina, Customer Relations Officer, Crowne Prince Surabaya Hotel
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Thomas A. J.
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Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff were friendly and attentive, and the overall service exceeded my expectations. The location was convenient, and the facilities were excellent. Highly recommended for anyone visiting Surabaya, whether for business or leisure.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, We at Crowne Prince Surabaya would like to express our sincere gratitude for your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina, Customer Service Officer, Crowne Prince Surabaya
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N***R
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Good, nice staff and thank you.
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1 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, We at Crowne Prince Surabaya would like to express our sincere gratitude for your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina, Customer Service Officer, Crowne Prince Surabaya
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K***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Good view, all the food is delicious. It's really good.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, We at Crowne Prince Surabaya would like to express our sincere gratitude for your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina, Customer Service Officer, Crowne Prince Surabaya
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Risvanda W.
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9.7
/10
Reviewed 3 week(s) ago
Friendly hotel staff, clean swimming pool, perfect for family vacation 👍
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Accommodation's Reply
30 May 2026
Dear Valued Guest, We at Crowne Prince Surabaya would like to express our sincere gratitude for your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina, Customer Service Officer, Crowne Prince Surabaya
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Verified Traveler
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Transit
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10.0
/10
Reviewed 4 week(s) ago
Comfortable room, can sleep well.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, We at Crowne Prince Surabaya would like to express our sincere gratitude for your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina, Customer Service Officer, Crowne Prince Surabaya
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P***a
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10.0
/10
Reviewed 4 week(s) ago
Comfortable and pleasant, good service
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Crowne Prince Surabaya would like to inform you that we are extremely grateful for your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina, Customer Relations Officer, Crowne Prince Surabaya
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R***A
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10.0
/10
Reviewed 4 week(s) ago
Spacious rooms, champion cleanliness, champion food
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Accommodation's Reply
19 May 2026
Dear Valued Guest, We at Crowne Prince Surabaya would like to express our sincere gratitude for your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina, Customer Service Officer, Crowne Prince Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Really enjoyed staying here. Always a choice when visiting Surabaya.
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1 people find it helpful
Accommodation's Reply
13 May 2026
Dear Valued Guest, Crowne Prince Surabaya would like to inform you that we are extremely grateful for your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Roni Setiawan, Shift Manager, Crowne Prince Surabaya
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Tri H. G.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Recommended if you visit Surabaya.
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1 people find it helpful
Accommodation's Reply
13 May 2026
Dear Ms./Mrs. Tri H. G., This is a message from Crowne Prince Surabaya. We greatly appreciate your review of your stay at our hotel and we are delighted to receive such positive feedback. We will share this review with our entire team to encourage them to continue striving for the best possible service. We regret that we were unable to provide you with our full potential service. Your review is extremely important to us so that we can further improve our services. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be even more memorable. Sincerely, Roni Setiawan, Duty Manager, Crowne Prince Surabaya
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N***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 6 week(s) ago
Very comfortable, the food is varied and delicious.
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Accommodation's Reply
11 May 2026
Dear Valued Guest, Crowne Prince Surabaya would like to express our sincere gratitude for your review and photos of your stay at our hotel. We are delighted to receive such positive feedback and will share it with our entire team to encourage us in providing the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as your previous one. Sincerely, Alfina, Customer Service Officer, Crowne Prince Surabaya
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s***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Friendly hotel staff, location in the city center, city light view
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1 people find it helpful
Accommodation's Reply
11 May 2026
Dear Valued Guest, Crowne Prince Surabaya would like to express our sincere gratitude for your review and photos of your stay at our hotel. We are delighted to receive such positive feedback and will share it with our entire team to encourage us in providing the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as your previous one. Sincerely, Alfina, Customer Service Officer, Crowne Prince Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
The hotel is nice, in the city center, the room is clean, but why do the sheets look like they haven't been changed? I get itchy when I sleep, and the towels aren't washed properly, with blood stains on them 😪
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2 people find it helpful
Accommodation's Reply
03 May 2026
Dear Mr. G*t, From the Crowne Prince Hotel Surabaya, we sincerely appreciate your review of your stay at our hotel and are delighted to receive such positive feedback. We will share this review with our entire team to encourage them to continue striving for the best possible service. We regret that we were unable to provide you with the best possible service. Your review is extremely important to us so that we can further improve our services. Thank you again for sharing your experience at the Crowne Prince Hotel. We hope your next stay will be even more memorable. Sincerely, Roni Setiawan, Shift Manager, Crowne Prince Hotel Surabaya
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Bagus P. J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the location is strategic, the rooms are comfortable, and the food is delicious and comprehensive. It could be a good choice for your next stay!
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Accommodation's Reply
20 Apr 2026
Dear Mr. Bagus, Greetings from Crowne Prince Surabaya. We greatly appreciate your review and photos of your stay at our hotel, and we are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one. Sincerely, Alfina Damayanti, Customer Relations Officer, Crowne Prince Surabaya
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Nice staff, clean rooms, just a bit small for car parking hehe
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Accommodation's Reply
20 Apr 2026
Dear Ms./Mrs. M*a, This is a message from Crowne Prince Surabaya Hotel. We are deeply grateful for your review and photos of your stay at our hotel and are delighted to receive such positive feedback. We will share this with our entire team to encourage them in providing the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Alfina Damayanti, Customer Relations Officer, Crowne Prince Surabaya Hotel
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M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Overall, it's okay. The location is good because it's in the city center. The staff is quite friendly and helpful with us.
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Accommodation's Reply
15 Apr 2026
Dear Mr./Ms. M*d., This is a message from Crowne Prince Surabaya Hotel. We are deeply grateful for your review of your stay at our hotel and appreciate your positive feedback. We will share this feedback with our entire team to encourage us to continue providing the best possible service. Thank you again for sharing your wonderful experience during your stay at Crowne Prince Surabaya. We hope your next stay will be as enjoyable as this one. Sincerely, Roni Setiawan, Shift Manager, Crowne Prince Surabaya Hotel
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mohamad k.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Please replace the towels with new ones. Avoid old, faded towels.
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1 people find it helpful
Accommodation's Reply
21 Apr 2026
Dear Mr. Mohamed, Greetings from Crowne Prince Surabaya. We greatly appreciate your review of your stay at our hotel, and we are delighted to receive such positive feedback. We will share this review with our entire team to encourage them to continue striving for the best possible service. We regret that we were unable to provide the service we could have offered. Your review is crucial to us in improving our services. Thank you again for sharing your positive experience during your stay at Crowne Prince Surabaya. We hope your next visit will be even more enjoyable. Sincerely, Roni Setiawan, Shift Manager, Crowne Prince Surabaya
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Arif K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Great, perfect for a relaxing vacation with the family. Thank you, Crown Prince Hotel Surabaya.
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Accommodation's Reply
10 Apr 2026
Dear Mr. Arif, From Crowne Prince Surabaya, we sincerely appreciate your review and photos of your stay at our hotel. We are delighted to receive such positive feedback. We will share this feedback with our entire team to encourage them to continue striving for the best service. Thank you again for sharing your wonderful experience at Crowne Prince Surabaya. We hope your next visit will be as enjoyable as this one. Sincerely, Alfina Damayanti, Customer Relations Officer, Crowne Prince Surabaya
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Number of reviews per page
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