The hotel staff was very friendly. We had a wonderful holiday at the Grand Elty Krakatau Hotel.

For the receptionist, they were less helpful and seemed less friendly (except for the male staff who was quite helpful during check-in on the first day), minimal information regarding hotel facilities. The bellboy/security here who handles guest luggage turned out to be security, the security was very friendly and very helpful during our stay there. TOP for the security. HK: 1. This is terrible, I borrowed a hairdryer and extra towels, gave the information to the FO at 2:00 PM, and after 2 follow-ups by phone, it was not delivered. In the evening, I went down to the FO and it was only delivered at 5:00 PM 😂 2. HK staff, especially in the 2nd floor hotel room area, were less friendly and indifferent when meeting guests. 3. Make up room, the staff who helped clean the room on the 2nd day were very nice and made the room very clean. Restaurant: the food was quite good, spoons and forks were minimal, and if you borrow cutlery to the room, it turns out you have to pay too 😂 The view and cleanliness of the room are great! Thank you Grandelty 🍻

The atmosphere is nice and comfortable so the kids like it and the staff are friendly, next time I will come here again.

The view is really beautiful, the hotel and villa staff are also friendly.

The bathroom is terrible, the fridge isn't cold either.

The view is really nice, you can get a sea view from the room, and the sunrise, the downside is that the pool has too much chlorine, and the room is not well maintained, but it's worth it because the price is not expensive, maybe next time I pass by I'll stop by again.

Access to the sea is very easy, the beach is clean and beautiful, there are plenty of photo spots, and it's safe for children to swim and play in the sea. The pool is also good. The food is delicious, although not very varied. However, the rooms need better maintenance to justify the price.

Will come back here again.. because it is suitable for children

quite good,, family friendly,,

Quite good, environmentally friendly, the facilities are also good

For a resort of this class, the food is a bit lacking.

The food is delicious, the room is clean

Friendly staff at check-in/check-out

Great service, clean rooms, and complete amenities. Thank you for making my vacation even more meaningful.

The bathroom exhaust is broken so it smells a bit

The staff is very friendly, the food is delicious, the view is very beautiful, and the room facilities are complete and comfortable.

The worst part is the receptionist is really slow and unclear!! And the room doesn't have a hairdryer even though the price is quite good. Hotels that cost around 500 sometimes have hairdryers.

Overall, the hotel is good and the service was good during check-in and check-out. However, the bathroom walls in the villa look like they haven't been cleaned for a long time.

The staff is friendly, the location is easy to reach & the view of the beach and mountains is memorable for my family 👍

The hotel rooms are highly recommended for families, especially those with small children. I chose a room overlooking the beach. As soon as we opened the door, we could immediately go to the beach.