[Deact] Alfa Resort Hotel & Conference

Explore [Deact] Alfa Resort Hotel & Conference
8.6
Very Good
From 910 reviews
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Cleanliness

8.5

Room Comfort

8.7

Meal

8.0

Location

8.5

Service and Facilites

8.7

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Staff Friendliness (57)
Ambiance (57)
Room Space (54)
Bedroom (49)
Bathroom (48)
Hotel Area (43)
Family Friendly (42)
Check-in/out Time (40)
Wifi (39)
Surroundings (38)
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Traveler Reviews [Deact] Alfa Resort Hotel & Conference

Number of reviews per page
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40
Customer reviews
Verified Traveler
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8.5
/10
Reviewed 8 week(s) ago
A comfortable hotel at an affordable price. The bathroom is clean and the hot water works well. Fast Wi-Fi. Suitable for business travelers.
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B***i
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Staycation
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8.5
/10
Reviewed 15 week(s) ago
When I came the second time, it turned out that the building was all new, the place was cleaner, and the rooms were very comfortable with all the facilities.
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Y***i
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Staycation
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8.1
/10
Reviewed 19 week(s) ago
Suggestions for updating bathroom equipment to the latest fashion.. the bathtub is leaking
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Accommodation's Reply
14 Feb 2026
Dear Mr./Ms. Y*i, Thank you for choosing Alfa Resort as your accommodation during your stay in Puncak. Bathroom renovations will be carried out soon. Thank you for your review, and we hope to welcome you again on your next visit to Alfa Resort. Sincerely, Andes Vistory. FOC.
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Anisa
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Staycation
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10.0
/10
Reviewed 21 week(s) ago
I've stayed here many times for staycations, the air is very cool, all the facilities are good, the staff are friendly... recommended 👍
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Accommodation's Reply
14 Feb 2026
Dear Ms. Anisa N., Thank you for choosing Alpha Resort as your accommodation during your stay in Puncak. Our resort features lush greenery, a cool and comfortable atmosphere, and all amenities are brand new. We sincerely hope to welcome you again on your next visit. Sincerely, Andes Victory Free
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S***i
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Staycation
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9.1
/10
Reviewed 21 week(s) ago
My favorite hotel. The service needs to be improved. The soap hasn't been refilled yet. Towels have to be requested. It's not ready until 2 o'clock. There's a dispenser but the gallon water is paid. The kitchen equipment is incomplete.
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1 people find it helpful
Accommodation's Reply
14 Feb 2026
Dear Mr./Ms. S*i, Thank you for always choosing Alfa Resort as your accommodation during your stay in Puncak. We will take all your suggestions into consideration. Thank you for your kind review, and we hope to welcome you again next time at Alfa Resort. Sincerely, Andes Vistory FOC
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feraria
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10.0
/10
Reviewed 21 week(s) ago
Thank you very much to the staff, they are very kind... friendly... next time I will come here again with a group....
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Accommodation's Reply
14 Feb 2026
Dear Ms. Frauria, Thank you for choosing Alpharest as your accommodation in Puncak. Thank you for your kind review, and we sincerely hope to welcome you again next time and have an even more memorable experience. Sincerely, Andes Victoria Free
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A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The most comfortable resort, clean, good facilities, the best staff. Thank you Alfa Resort
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. A*e, Thank you for choosing Alfa Resort as your accommodation in Puncak. Thank you for your positive review. We hope to welcome you again next time. Sincerely, Andes Visitory, Main Coordinator
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Y***y
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Leisure
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9.4
/10
Reviewed 22 week(s) ago
The hotel staff is friendly, it seems there is still a shortage of staff, so it is still a bit overwhelming during the New Year holidays.
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. Y*y, Thank you for choosing Alfa Resort as your accommodation in Puncak. Thank you for your positive review. We will strive to improve our staff in the future. We look forward to welcoming you again. Sincerely, Andes Visitory Tourism Coordinator
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Julius G. K.
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Leisure
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8.5
/10
Reviewed 22 week(s) ago
The place is comfortable, the security is friendly, we want to buy food in the future, we can borrow a motorbike, for breakfast, please pay more attention to the variety of food and the amount adjusted to the guests who are staying so that it doesn't run out quickly.
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr. Julius G. Ke, Thank you for choosing Alfa Resort as your accommodation in Puncak. Thank you for your positive review. We will prioritize improving our breakfast menu. We hope to welcome you again. Sincerely, Andes Tourism Coordinator
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E***i
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9.7
/10
Reviewed 22 week(s) ago
The staff is very friendly, from security to reception. Access is quite steep, so be careful when driving. The view is amazing, especially in the morning. The food tastes bland in my opinion, even though there are many variations. A little input, hopefully there will be additional swings or maybe a slide for children to play, and the kitchen area should be replaced because the cooking utensils are no longer suitable.
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2 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr. E*i, Thank you for choosing Alfa Resort as your accommodation in Puncak. Thank you for your positive review. We hope to welcome you again next time. Sincerely, Andes Visitory, Main Coordinator
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Junaidi
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Leisure
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8.2
/10
Reviewed 23 week(s) ago
Comfortable, clean, far from noise, surrounded by hills and mountains.
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Accommodation's Reply
10 Jan 2026
Dear Mr. Junaidi, Thank you for choosing Alfa Resort as your accommodation in Puncak. Thank you for your kind review. We hope to welcome you again next time. Sincerely, Andes Tourism Coordinator
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R***y
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Leisure
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8.2
/10
Reviewed 27 week(s) ago
Great view... Hope to come back here next year...
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr. R*y, Thank you for choosing Alfa Resort as your accommodation in Puncak. Thank you for your positive review. We hope to welcome you again next time. Sincerely, Andes Visitory, Main Coordinator
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Sintya Y.
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9.1
/10
Reviewed 38 week(s) ago
The view is really cool. But the food is a bit lacking
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Accommodation's Reply
10 Jan 2026
Hello Cynthia, Thank you for choosing Alfa Resort as your accommodation in Puncak. Thank you for your kind review. We hope to welcome you again next time. Sincerely, Andes Mountains Tourism Coordinator
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A***i
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Leisure
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6.6
/10
Reviewed 38 week(s) ago
I stayed at the Quebec villa, the bedroom was full of ants, the bed had insects suspected to be fleas, the water in 2 bathrooms was not working, the electricity went out, the hot water was not working, the towels were torn and dirty, the floor was dusty, no toiletries (soap and toothbrush) were provided, the TV channels were full of ants and the sound was unclear, it was the rainy season but no umbrellas were provided from the villa to the breakfast area. Makes me regret staying here.
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5 people find it helpful
Accommodation's Reply
14 Feb 2026
Dear Mr./Ms. A*i, Thank you for choosing Alfa Resort for your stay during your trip to Puncak. We apologize for the unpleasant experience you had at our resort. The Quebec Villa is currently closed for renovations, so we assure you that such an unpleasant experience will not happen again. We sincerely hope to welcome you back to stay in our newly renovated rooms. Sincerely, Andes Visori Free
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T***a
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Leisure
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8.3
/10
Reviewed 39 week(s) ago
Comfortable, clean rooms with great views. The building is new, and the resort is still under construction. It just took a while to check in. This could be improved in the future. Thank you.
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1 people find it helpful
Accommodation's Reply
14 Feb 2026
Hello T*a, Thank you for choosing Alfaresort as your accommodation in Puncak. Thank you for your positive review, and we hope to welcome you again next time, wishing you an even better experience. Sincerely, Andes vistory FOC
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N***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 41 week(s) ago
The staff is helpful and friendly. I hope the construction is completed soon, I'll be back. The food is delicious, but there's very little choice.
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2 people find it helpful
Accommodation's Reply
14 Feb 2026
Thank you for choosing Alpha Resort as your accommodation in Pancak. We appreciate your positive feedback. We will do our best to make your next stay even more comfortable. From the Andes Tourism Team. Responses are free. February 14, 2026
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S***i
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Staycation
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9.7
/10
Reviewed 42 week(s) ago
The room area is okay, there is no AC at night, it's just cool from nature, there is good wifi, but it's noisy in the morning because there is still construction going on. As for the restaurant, they could have more food variations, maybe the restaurant theme is different from the room or maybe the restaurant hasn't been renovated yet.
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3 people find it helpful
Accommodation's Reply
14 Feb 2026
Dear Mr./Ms. S*i, Thank you for choosing Alfaresort as your accommodation in Puncak. Thank you for your kind review. We sincerely hope to welcome you again next time and wish you an even more memorable experience.
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p***o
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Leisure
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8.5
/10
Reviewed 43 week(s) ago
The room was comfortable, but I only got one towel, and after calling I was given two more, and the breakfast was waiting for me to cook fried rice. Hopefully it will be better in the future.
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1 people find it helpful
Accommodation's Reply
14 Feb 2026
Dear Mr./Ms. p*o, Thank you for choosing Alfaresort as your accommodation in Puncak. Thank you for your positive review. We will take all your feedback into consideration to improve our services in the future. We hope to welcome you again next time and wish you an even more memorable experience.
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Glycino R. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
The hotel is spacious, clean, the air is cool & the view is beautiful. The staff is also helpful and friendly.
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3 people find it helpful
Accommodation's Reply
14 Feb 2026
Dear Mr. Glycino R.R., Thank you for choosing Alfaresort as your accommodation in Puncak. Thank you for your kind review. We sincerely hope to welcome you again on your next visit and wish you an even more memorable experience. Sincerely, Andes Vistory (No further information)
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A***F
icon-Staycation
Staycation
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8.8
/10
Reviewed 43 week(s) ago
The place is comfortable, perfect for office or family events. The view is great, and the staff is friendly. It's really great.
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2 people find it helpful
Accommodation's Reply
14 Feb 2026
Dear Mr./Ms. A*F, Thank you for choosing Alfaresort as your accommodation in Puncak. Thank you for your positive review. We sincerely hope to welcome you again on your next visit and wish you an even more memorable experience. Sincerely, Andes Vistory. FOC
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Number of reviews per page
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