Satisfying, all hotel staff are very friendly with their service.

Friendly service.

The staff are really friendly, the room is so comfy and clean, their breakfast tastes good.

Maintenance needs more attention

We stayed in an executive room, but the head of the bed was lower than the feet. The floor was uneven, resulting in sharp edges, and my son's big toe was cut by the uneven floor. When I asked for first aid, they said they were out of supplies. The shower drain was also a bit clogged. Other than that, I was just happy with the comfort and the discount I got from the app.

The bed was comfortable. Cleanliness? No dust, so we're okay. Room amenities? Hairdryer was okay, iron was okay, TV was okay, hot water was okay. The shower hose came off, so we were afraid people would think it was us, and the shower faucet was leaking and spraying. At checkout, the front desk told us to wait (at least 10 minutes) because they wanted to check the room first, in case we left anything behind. After a minute, they informed us that nothing was left behind, that checkout was clear, and we were allowed to go home. When we got home, we looked for facial wash and shampoo but couldn't find them. Finally, we remembered we'd left them in the shower. The customer's fault for being careless and leaving them behind. True. Our negligence, having missed the final check before leaving the room. But at checkout, I was told to wait while they checked the room to see if I'd left anything behind, and they ALREADY confirmed nothing was left behind. So we left. So what did the checker do at that point? Which areas were checked? And if I came back and asked for the shampoo and facial wash, would they still be there or would they have already become the property of the person who found them?

Hotel facilities need to be better maintained, especially the room air conditioning which often has problems.

Great place to explore the city of Bekasi. Good room ambiance and outdoor swimming pool.

I've been here twice and it never disappoints. The food is delicious, the staff is friendly, and the service is fast. Thank you, Amaroossa.

Fast response receptionist, good service, delicious food, lots of choices.

Friendly staff, easy access, good breakfast

Friendly hotel staff, strategic location, delicious food, affordable prices

There are two elevators, but only one is operational. The elevators are very unclear and take a long time to get up. I only stayed there once, booked three rooms, and two of the rooms had an unpleasant odor, whether from the air conditioning or something.

Friendly staff, good room cleanliness, very strategic location.

The check-in service was incredibly slow, the staff was arrogant, and upon check-out, I was fined 300,000 Rupiah for a slightly dirty towel. So, be careful, guys, use a clean, white towel, don't let it get stained. Even a small stain will cost you 300,000 Rupiah. I was very disappointed.

A hotel with a classic and luxurious feel. Very comfortable for staycation & business. The staff are very friendly & welcoming. I stayed 2 nights in the deluxe type. Alhamdulillah, I was upgraded to executive. Thank you, Sis. We were also given a complimentary cake with our anniversary written on it. The sahur food is very varied & delicious. If I have an agenda in Bekasi, I very often stay at Ammarossa Bekasi. The access is strategic and close to the shopping center... Thank you very much to the good Hotel Ammarossa Grande Bekasi. May you always be successful... Recommended for all...

A pleasant stay, the cleanliness and tidiness of the room was top, the hotel staff was friendly, and the mall was close.

The condition of the hotel does indeed look like an old hotel, perhaps it could be renovated again, especially the executive rooms because they are quite luxurious rooms but they look a bit old and still dusty.

The hotel is nice, close to everywhere. When I was about to check in, it turned out I made a mistake in booking. It should have been a king bed, but it was actually a twin bed. I panicked, but I felt really calm because I was helped by the friendly Ms. Indah at the reception. All the staff are friendly, starting from the security guard who wore a hat and looked like a father who was greeted cheerfully like a bestie. Stay healthy, sir. Thank you for making my honeymoon with my husband comfortable 🙏🏻❤️

Best service, friendly and very helpful