F***n

Staycation

8.3

/10

Reviewed 5 day(s) ago

The WiFi is very bad, the hotel is just ordinary, when I wanted to check in it was already 2 o'clock and when I proposed, they said he wasn't ready yet

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Accommodation's Reply

31 Oct 2025

Dear F*n, Best regards from Horison Ultima Ratu Serang Thank you for taking the time to share your feedback regarding your stay at Horison Ultima Ratu Serang. We are sorry that you experienced issues with the Wi-Fi signal and that the room was not ready when you checked in, and we fully understand your disappointment. We apologize for the inconvenience. We have discussed your valuable feedback with the relevant department to ensure that this does not happen again in the future. We sincerely hope to welcome you back again and we are sure that your next visit will be even better. Sincerely, Dede Fahroji, General Manager

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ru

ratu u. r.

Staycation

8.5

/10

Reviewed 2 week(s) ago

Arrived before check-in time. Because the room was ready so you can move in straight away. The room is large, twin beds can be combined if requested. Toothbrush, soap, shampoo are standard. The room door is a bit loose, but it's okay, it's still safe. The TV is not smart, there are few channels, maybe because you chose a standard room. There is a swimming pool for children and adults. Incidentally, I booked a room without breakfast so I can't review it. There are many food vendors around the hotel, it's very easy if you want to buy snacks. Weekends can get a price of around 500 without breakfast. So far so good 👍

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Accommodation's Reply

22 Oct 2025

Dear Mr. Ratu U.R., Warmest regards from Horison Ultima Ratu Serang Thank you for taking the time to capture your impressions and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests who stay at Horison Ultima Ratu Serang. We sincerely hope to welcome you back to stay with us again in the future. Best regards, Dede Fahruroji, General Manager

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D***i

Staycation

6.9

/10

Reviewed 3 week(s) ago

Pay more attention to the cleanliness of the food served. I found a vegetable lontong dish in one of the dishes that I didn't eat. Quality control ensures the food is safe and clean.

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Accommodation's Reply

22 Oct 2025

Dear Directors, It is with great pleasure that we extend our warmest wishes to Horison Ultima Ratu Serang. Thank you for visiting Horison Ultima Ratu Serang. We are sorry that you enjoyed our Lontong Sayul (Rice Cake) and we fully understand your disappointment. We apologize for any inconvenience this may have caused. We have conveyed your valuable feedback to the relevant department and are taking steps to prevent this from happening again. We would be grateful if you would have the opportunity to return to our hotel. We hope that your next visit will be even more pleasant. Thank you, General Manager Dedefa Lodge

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B***y

Business

10.0

/10

Reviewed 5 week(s) ago

Comfortable and close to the city center, thank you for staying here for 8 nights.

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1 people find it helpful

Accommodation's Reply

03 Oct 2025

Dear Mr./Mrs. B*y, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji. General Manager

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R***i

8.5

/10

Reviewed 6 week(s) ago

Ok for business trip, complete and delicious breakfast.

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Accommodation's Reply

26 Sep 2025

Dear Mr./Mrs. R*i, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji, General Manager

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Verified Traveler

Business

10.0

/10

Reviewed 7 week(s) ago

For large-scale events, the hotel facilities are adequate, the ballroom is quite large, and the yard is also spacious.

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1 people find it helpful

Accommodation's Reply

20 Sep 2025

Dear Sir/Madam, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Dede Fahruroji, General Manager

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R***a

Business

8.3

/10

Reviewed 8 week(s) ago

There are lots of mosquitoes. And the room is a bit dark/dim."

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Accommodation's Reply

11 Sep 2025

Dear valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to share your experience during your stay at Horison Ultima Ratu Serang. We apologize for the inconvenience caused by mosquitoes and the rather dark room lighting. It is our responsibility to always improve our services and products continuously for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management.

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Z***a

8.5

/10

Reviewed 9 week(s) ago

Strategic location, friendly staff, asked to change rooms because the AC was not cold, it was immediately followed up

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Accommodation's Reply

12 Sep 2025

Dear Mr. / Mrs. Z*a, Warm greetings from Horison Ultima Ratu Serang. Thank you for taking the time to provide a review of your visit to Horison Ultima Ratu Serang. We regret that you experienced discomfort during your stay due to technical issues with the AC and we fully understand your disappointment, therefore we apologize for this inconvenience. We have discussed your valuable input with the relevant Department, so that a similar incident will not happen again in the future. We always look forward to your return and we assure you that your next visit will be even better. Best regards, Horison Ultima Ratu Serang Management

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S***i

Staycation

9.7

/10

Reviewed 10 week(s) ago

Wow, it's so comfortable, I definitely want to come here every weekend.

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Accommodation's Reply

12 Sep 2025

Dear Mr./Ms. S*i, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management

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r***a

Transit

10.0

/10

Reviewed 11 week(s) ago

The staff informed me that the lights inside the car cabin were on and helped me turn them off without me having to get out of the room.

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1 people find it helpful

Accommodation's Reply

12 Sep 2025

Dear Mr./Mrs. r*a, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management

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MN

Mukti N.

10.0

/10

Reviewed 11 week(s) ago

The hotel staff is friendly, the service is good, the rooms are nice and spacious, the location is strategic, there are lots of culinary options, the breakfast is delicious and varied, it's really cool.

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Accommodation's Reply

12 Sep 2025

Dear Mr. Mukti N, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Horison Ultima Ratu Serang Management

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S***a

Business

9.4

/10

Reviewed 13 week(s) ago

The service is top-notch, and the room facilities could be upgraded. When I stayed, the door locked itself, requiring a hotel employee to break it open. The hot shower automatically heats up, perfect for the rainy season. The temperature cannot be adjusted. But overall, it's still worth a return visit.

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Accommodation's Reply

19 Aug 2025

Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager

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A***a

Business

8.2

/10

Reviewed 13 week(s) ago

The breakfast is very salty, the snacks are not bad

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Accommodation's Reply

19 Aug 2025

Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager

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D***r

10.0

/10

Reviewed 13 week(s) ago

I stay here quite often. If it's frequent, it's a good fit, right? But yesterday, there was a slight omission. There weren't any towels in the room, so I had to ask for them. But my phone was dead, so I had to go down to the front desk to ask for them.

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1 people find it helpful

Accommodation's Reply

19 Aug 2025

Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager

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T***9

9.7

/10

Reviewed 14 week(s) ago

For the room I got yesterday, the AC wasn't cold and the corridor to the room couldn't be given a carpet. Please improve guest comfort.

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Accommodation's Reply

19 Aug 2025

Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager

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NA

Nadia A. H. w.

9.7

/10

Reviewed 14 week(s) ago

Child-friendly hotel Quite a few variations Tastes delicious

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Accommodation's Reply

19 Aug 2025

Dear Ms. Nadia A. H. W, Warmest Greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all guests who stay at Horison Ultima Ratu Serang. We always look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang. General Manager

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A***n

10.0

/10

Reviewed 14 week(s) ago

The parking staff who are standing by outside the road are not very friendly.

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Accommodation's Reply

19 Aug 2025

Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager

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D***a

10.0

/10

Reviewed 16 week(s) ago

The breakfast menu is very varied and delicious. The rooms, including the bathrooms, are very clean.

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Accommodation's Reply

19 Jul 2025

Dear our valued guests, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Rully Herlambang, General Manager

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I***a

Staycation

9.4

/10

Reviewed 16 week(s) ago

Overall it was good, the staff was very friendly, it was just that the TV was too small and the broadcast was too small. The two nights I stayed there, every time around 12 o'clock, the wifi would definitely turn off & the wifi couldn't connect during the two nights I stayed there.

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1 people find it helpful

Accommodation's Reply

16 Jul 2025

Dear our valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Nando Febri Hariyanto, Front Office Manager

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A***g

Staycation

8.5

/10

Reviewed 16 week(s) ago

Hotel in the city center. Clean swimming pool. Good service.

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Accommodation's Reply

16 Jul 2025

Dear our valued guest, Warmest greetings from Horison Ultima Ratu Serang. Thank you for taking the time to express your appreciation and share your experience during your stay at Horison Ultima Ratu Serang. It is our responsibility to continuously improve our services and products for the satisfaction of all our guests. We look forward to welcoming you back to stay with us in the future. Best regards, Nando Febri Hariyanto, Front Office Manager

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Horison Ultima Ratu Serang

Overall Ratings & Reviews Horison Ultima Ratu Serang

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