8.3
Very Good
From 2,562 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.8

Location

8.3

Service and Facilites

8.3

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Staff Friendliness (19)
Bedroom (19)
Bathroom (17)
Accessibility (16)
Ambiance (16)
Surroundings (13)
Check-in/out Time (13)
Room Space (13)
Hotel Area (13)
Taste (13)
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Traveler Reviews eL Hotel Malang

Number of reviews per page
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40
Customer reviews
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The room was clean, check-in/out was fast, and the staff was very friendly.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for taking the time to review el hotel Malang. We hope you always feel comfortable with the services and facilities we provide. We are committed to maintaining and continuously improving the service to all staff. We also hope to see you and your family again at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi, Hotel Manager
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
The hotel is clean. The staff are very friendly and very helpful. The rooms are not too spacious, typical of modern hotels. The soundproofing of the rooms is a bit lacking, the sound from the hallway is quite audible. The swimming pool and breakfast area are located separately from the hotel building. Parking is quite spacious in the basement and there is an elevator. Near a minimarket (next to the hotel).
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you very much for your positive review. We are very pleased to know that you felt comfortable with the service and friendliness of the staff, as well as the overall experience of staying at our hotel. We are happy to provide the best service, thank you for your suggestions and input, this is part of our commitment to provide the best, a warm and pleasant impression for every guest. We hope to see you and your family again at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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V***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel location is very strategic, the hotel facilities are also quite complete, the rooms are clean.
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1 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear Mr./Mrs. V*i, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and with a strategic location that can provide quick access to fulfill your trip, we hope to meet you again with your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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C***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
good hotel with affordable price
1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Mr/s. C***n, Warm greetings from eL Hotel Malang Thank you very much for the positive review that you have given to eL Hotel Malang. We are very happy to know that you enjoyed your stay at our hotel, especially the comfort of the room and the best price. Reviews like this motivate us to continue to provide the best service for all guests. We hope to welcome you back on your next visit with an equally pleasant experience. Warm regards, Tovid Agus Ivandi Hotel Manager
C***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
good location and room is pretty nice
1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Mr/Mrs, Warm greetings from eL Hotel Malang. Thank you for your positive review regarding the comfort of our rooms. We are very pleased to know that you felt comfortable during your stay with us. Feedback like this motivates us to continue providing the best service for all guests. We look forward to your return visit on the next occasion. Warm regards, Tovid Agus Ivandi Hotel Manager
Marina D.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The staff is friendly, the facilities for children are sufficient and the breakfast menu is simple but delicious, suitable for children.
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Accommodation's Reply
03 Jun 2025
Dear Mrs. Marina D. Warm greetings from el hotel Malang. Thank you for your time and positive review for el hotel Malang. We are very pleased to know that you are satisfied with the friendliness of our staff, adequate children's facilities, and a simple yet delicious breakfast menu, especially for children. Reviews like this motivate us to continue to improve our services and comfort for all guests, including families. We look forward to your family's return visit in the future. Best regards, Tovid Agus Ivandi. Hotel Manager
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Fatati z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
the room is quite spacious, with a nice view from the window. the bathroom is clean
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+3
1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mrs. Fatati Z, Warm greetings from el hotel Malang. Thank you very much for the positive review that you have given to el hotel Malang. We are very pleased to know that you feel comfortable with the spacious room, beautiful view from the window, and the cleanliness of the bathroom which is our concern. We also really appreciate you for sharing beautiful photos during your stay. These photos are an additional motivation for us to continue to provide the best service for every guest. We hope to welcome you back to el hotel Malang in the near future. Warm regards,. Tovid Agus Ivandi. Hotel Manager.
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R***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I didn't expect the price to be cheap but it's very clean, not damp, even though it's in a cold area. The staff are all friendly. The breakfast is not very varied but it's quite good.
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2 people find it helpful
Accommodation's Reply
20 May 2025
Dear. Sir/Madam, Thank you for your positive review. We are very pleased to know that you felt comfortable during your stay with us, especially regarding the cleanliness of the room, the atmosphere that is not humid even though it is in a cold area, and the friendly service from our team. We also noted your input regarding the variety of breakfast menus. This suggestion means a lot to us as material for evaluation and improvement of services in the future. We hope to welcome you back on your next visit. Hopefully your next stay experience can be even more enjoyable. Warm regards,. Tovid Agus Ivandi. Hotel Manager
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Rini F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It's good, the swimming pool is large, the room is clean, the check in and check out process is fast. The AC is cool and the bathroom is also clean. The room is quite comfortable and cold. The location is also close to places to eat
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3 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mrs. Rini F. Warm greetings from el hotel Malang, Thank you very much for your positive review of el hotel Malang. We are very pleased to know that you are satisfied with our facilities and services, from the spacious swimming pool, the comfort and cleanliness of the rooms, the fast check-in and check-out process, to the coolness of the AC and the cleanliness of the bathroom. We also really appreciate you for sharing photos during your stay - it really means a lot to us. The strategic location of the hotel and its proximity to various places to eat are indeed one of our advantages, and we are glad that you felt helped by that. We hope to welcome you back on another occasion to provide an even more memorable experience. Best regards,. Tovid Agus Ivandi. Hotel Manager
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B***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Not bad for a short vacation.
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope that you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
The food is quite complete, if it runs out, it is refilled without any calculation, the restaurant is near the pool and there are clowns entertaining the children, everyone becomes even happier.
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4 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope that you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Need to add green trees around the outside of the window... So it's fresh...
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1 people find it helpful
Accommodation's Reply
02 Apr 2025
Dear Sir/Madam. Warmest greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, your suggestions and input are clearly very much our concern and we guarantee that we will do everything to improve these things for a pleasant stay experience. We look forward to your next arrival at el hotel Malang. Warmest regards. Tovid Agus Ivandi. Hotel Manager.
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r***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
This is the 3rd time I have stayed here, the hotel is quiet, comfortable and easy to access because it is on the main road of Batu Malang.
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3 people find it helpful
Accommodation's Reply
05 Mar 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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G***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
A 3 star hotel with service that I think is very good, clean and recommended to support our traveling hobby😉
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5 people find it helpful
Accommodation's Reply
13 Jan 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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D***s
icon-origin-TRAVELOKA
8.1
/10
Reviewed 27 week(s) ago
In the future, it can be further improved, especially the room keys can be upgraded.
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Accommodation's Reply
10 Jan 2025
Dear Sir/Madam. Warmest greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, your suggestions and input regarding our room facilities are clearly very much our concern and we guarantee that we will do everything we can to improve these things for a pleasant stay experience. We hope that you and your family can enjoy the facilities at el hotel Malang with better service and facilities and we look forward to your next arrival at el hotel Malang. Warmest regards. Tovid Agus Ivandi. Hotel Manager.
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Y***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
The hotel's location is strategic and easier to get to Batu City, the environment is close to housing with hill views and a quiet atmosphere for resting.
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2 people find it helpful
Accommodation's Reply
07 Jan 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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Maulani
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 31 week(s) ago
Check in this time was not pleasant, the room given was at the back corner with a forest view, it was a bit scary at night, not to mention wanting to ask to move rooms, the housekeeping staff said the rooms were full and couldn't be moved (sad)☹️. Even though my child likes to stay at El Hotel. The AC is also not cold enough. But the FO staff are friendly, the restaurant staff are also friendly, the hotel is very clean.
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4 people find it helpful
Accommodation's Reply
17 Dec 2024
Dear Mrs. Maulani, Warm greetings from el hotel Malang. Thank you for your time to give a review for el hotel Malang, Previously we apologize for the inconvenience related to our room, we hope that in your next arrival we can accommodate a room according to your expectations. We hope that you and your family can enjoy the facilities at el hotel Malang with better service and facilities, once again we apologize and we look forward to your next arrival at el hotel Malang. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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Cut N. N. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
All the staff are very friendly, starting from check in, security, room service, restaurant staff, all are very friendly.
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5 people find it helpful
Accommodation's Reply
09 Dec 2024
Dear Mrs. Cut Nyak Nurmala Istini, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with you and your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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bermawi a.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 37 week(s) ago
The hotel staff is friendly and nice, the hospitality is okay, pleasant, the food is okay, the facilities are okay.
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2 people find it helpful
Accommodation's Reply
28 Oct 2024
Dear Mr. Bermawi A, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with Mr. Bermawi and family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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yudi h.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
The hotel is very nice, comfortable and the food is delicious, there are lots of menus.
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4 people find it helpful
Accommodation's Reply
11 Oct 2024
Dear Mr. Yudi, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and can meet again with Mr. Yudi and family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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Number of reviews per page
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