8.4
Very Good
From 1,413 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.5

Service and Facilites

8.4

People often mention about M Hotel Lombok
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Distance to City Center (13)
Surroundings (13)
Accessibility (12)
Staff Friendliness (11)
Bedroom (10)
Hotel Area (10)
Bathroom (8)
In-room Dining (8)
Wifi (7)
Room Space (7)
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Traveler Reviews M Hotel Lombok

Number of reviews per page
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40
Customer reviews
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Dody U.
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10.0
/10
Reviewed 3 week(s) ago
The hotel is comfortable and the location is very strategic.... The staff is very friendly.
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S***t
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Business
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10.0
/10
Reviewed 3 week(s) ago
Recommended. I've been a regular since 2015. Clean rooms and bathrooms. Friendly service. Delicious and comfortable restaurant. Right in the heart of the city center.
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G***n
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Business
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9.4
/10
Reviewed 4 week(s) ago
A hotel with decent facilities and affordable prices for those traveling for business or transit. The room was clean, the hot water worked well, the Daikin AC was cold, the toilet was clean, free of stains, and the towels were clean and white. However, the Wi-Fi was often out of service. The staff were friendly and kind, especially Ayu. Thank you very much. Suggestions: 1. Please provide a kettle and glasses/cups in the room. 2. The restaurant's closing time could be extended by 1-2 hours (from 9:00 PM). 3. Please provide proper ashtrays in the restaurant; avoid using small plates or bowls. This is my review after a 6-night stay. Overall, it's worth making this my regular hotel in the future... Keep going, MHotel 🙏👍
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Accommodation's Reply
08 Aug 2025
Good morning, Mr. Glenn. Thank you for staying at M Hotel. Thank you also for your feedback. We apologize for this inconvenience. We will continue to provide the best service in the future. Best regards, M Hotel management.
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Brian
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8.5
/10
Reviewed 4 week(s) ago
Please fix the wifi. The rooms, cleanliness, food, location are all okay.
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Accommodation's Reply
17 Jul 2025
Good morning, Mr. Brian. Thank you for staying at M Hotel. Thank you also for your feedback. We apologize for the inconvenience. We will continue to provide the best service in the future. Best regards, M Hotel management.
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Suhaimun
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Transit
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10.0
/10
Reviewed 5 week(s) ago
Everything is good from the water.. the room is clean, nothing is lacking.. the price is cheap.. highly recommended.. I came here again when I arrived from Yogyakarta..
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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Dody U.
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10.0
/10
Reviewed 6 week(s) ago
The hotel is very comfortable and cheap. Access to all strategic places is very easy and close, and the staff/security are also very friendly.
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Accommodation's Reply
07 Jul 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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Gregorius P.
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10.0
/10
Reviewed 10 week(s) ago
Cozy.
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Accommodation's Reply
07 Jul 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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ARIFIN
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Staycation
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10.0
/10
Reviewed 11 week(s) ago
Everything was amazing, friendly, very helpful, will definitely go back there again.
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Accommodation's Reply
07 Jul 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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E***y
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Transit
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9.1
/10
Reviewed 12 week(s) ago
Every time I go to Mataram, I deliberately stay at the M Hotel because it is close to everywhere, the price is cheap, and the service is good.
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Accommodation's Reply
07 Jul 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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E***i
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Business
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8.5
/10
Reviewed 14 week(s) ago
clean room.. the location is also strategic.. with this budget it is very satisfying.. thank you for the service.. the front desk is also very friendly.. great..
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1 people find it helpful
Accommodation's Reply
06 May 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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Moh H.
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Leisure
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10.0
/10
Reviewed 16 week(s) ago
Good and maintain and cleanliness is maintained.
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Accommodation's Reply
06 May 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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I***a
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Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 30 week(s) ago
There is no liquid soap in the bathroom, like, I have reported it to the receptionist until check out it has not been given. The cleanliness of the bathroom needs to be improved again
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1 people find it helpful
Accommodation's Reply
11 Feb 2025
Good afternoon. Thank you for your input, we apologize for the inconvenience in the future we will provide the best service. Best regards from M hotel management
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yoseph j.
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10.0
/10
Reviewed 31 week(s) ago
Friendly staff😁, city center, close to everywhere
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1 people find it helpful
Accommodation's Reply
05 Feb 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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D***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Comfortable hotel atmosphere, friendly staff, hotel location close to everywhere. From the beginning of opening until now it has always been the main choice to stay every time to Lombok
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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R***a
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Staycation
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9.4
/10
Reviewed 33 week(s) ago
My experience staying here was quite good for the relatively affordable price. The staff was very helpful, the room service was also okay. Overall there were no significant problems during my stay here, just a little input about the AC, please improve it so that the AC sound is softer and does not interfere with sleep quality. Also for Wifi, please improve it so that the signal quality is better. One more thing, please provide information for ordering room services such as ordering food, yesterday I was confused about which line to call to order food.
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Accommodation's Reply
07 Jul 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel. And thank you also for your feedback, we apologize for this inconvenience. In the future, we will provide the best service. Greetings from the management of M Hotel
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
👍 comfortable for rest after work
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Accommodation's Reply
07 Jul 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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N***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 47 week(s) ago
The hotel is comfortable, there is a cafe with affordable prices.
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Accommodation's Reply
07 Jul 2025
Good morning. On behalf of the staff and management of M Hotel, we would like to thank you for staying at our hotel.
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febry
icon-origin-TRAVELOKA
8.5
/10
Reviewed 57 week(s) ago
The hotel is not bad for the right budget, unfortunately the WiFi is not stable, maybe this is what is called cheap but wants to be good.
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1 people find it helpful
Accommodation's Reply
12 Jul 2024
Dear Mrs. Febry. Good morning Madam, on behalf of the staff and management of M Hotel, we would like to thank you very much for staying at our hotel, thank you for your suggestions and input. Thank You. Mud. Hotel Manager.
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FRENGKY M.
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10.0
/10
Reviewed 58 week(s) ago
Comfortable and clean. Thank You.
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2 people find it helpful
Accommodation's Reply
12 Jul 2024
Dear Mr Frengky. Thank you sir, I hope M Hotel will always be your choice of stay. Regards.
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R***n
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Staycation
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8.5
/10
Reviewed 58 week(s) ago
Sorry, can I contact the hotel to ask if I left my ID card at the receptionist?
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2 people find it helpful
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