Ciloto Indah Permai

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8.1
Very Good
From 1,446 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

8.0

Meal

7.6

Location

8.3

Service and Facilites

8.2

People often mention about Ciloto Indah Permai
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Ambiance (19)
Bedroom (16)
Bathroom (15)
Soundproof (10)
Staff Friendliness (9)
Taste (9)
Variety (9)
Accessibility (8)
Wifi (8)
Surroundings (7)
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Traveler Reviews Ciloto Indah Permai

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Customer reviews
andi m. w.
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Leisure
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8.2
/10
Reviewed 4 week(s) ago
All is good, but it's a shame the water isn't heated so it's cold when you shower.
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R***n
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8.2
/10
Reviewed 5 week(s) ago
The staff is friendly and booking is not complicated.
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1 people find it helpful
R***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Lots of stains. I tried calling the front desk, but they weren't there. I was tired, so I just went to sleep. The location and ambiance are very comfortable. The bed needs improvement.
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1 people find it helpful
F***n
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Leisure
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6.8
/10
Reviewed 10 week(s) ago
For room 2 and the living room or home type is very good, the cleanliness is quite okay but there are some animals entering maybe in the future it can be tightened every time the room is checked. This can be tolerated with the service of Aa who is good at night and the men who are alert even though the staff is small, they are very helpful and kind with their smiles. Good input maybe each room can be installed with a smart TV dongle so that the television can be upgraded enough, even though the hotel is old but the facilities are still great. I have been here at that time there was breakfast but now there is no breakfast and the restaurant is closed maybe one or two halls happened but the staff allowed to order instant food even to enter the room location, a great win solution for this. And for the pool maybe it needs routine cleaning maintenance because it can't be used. The hot water is josss, the best of the best.
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I***n
icon-origin-TRAVELOKA
5.4
/10
Reviewed 10 week(s) ago
The hotel is really bad, the bed is rickety, there is no water, there is no Wi-Fi, there are no amenities.
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D***a
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Staycation
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6.7
/10
Reviewed 12 week(s) ago
The bathroom water was cloudy yellow and smelled of rust. The ceiling was noisy at night, likely a mess of rats scurrying about, disturbing our sleep. The sheets were dirty, as if they hadn't been freshly washed.
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N***g
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
The hotel staff was friendly and very nice, but the facilities were lacking. The TV was broken and the location wasn't up to expectations. It was expensive but underwhelming, but the staff was okay.
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1 people find it helpful
virna f. w.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Overall, it's good, the staff are friendly and quick to respond, the only downside is the mattress, the springs can be felt so it hurts to sleep on it 🙂
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1 people find it helpful
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Elfan W. S.
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Leisure
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5.7
/10
Reviewed 24 week(s) ago
Friendly and neat service, but some units/rooms are not habitable (lights are not bright, dirty, electricity short circuit) including some VIP rooms on the 2nd floor, you have to get angry first before you can get a room upgrade up to 2x; breakfast is not ready until 9:30; advice: be careful in choosing the type of room (don't be tempted by cheap offers), for management: the quality of the rooms & services can be improved so that they are suitable for rent.
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Dessy
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Leisure
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8.5
/10
Reviewed 36 week(s) ago
When I stayed in the VIP bungalow type, I checked in at 3 am and it turned out that there wasn't even one person staying there, hahaha... but never mind... the service was really good! Even if I left my cellphone behind, it didn't get lost, they often maintain it, keep it up
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1 people find it helpful
imam s. s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
It seems like this hotel was quite nice and famous in the past, judging by the existing facilities. However, currently, these facilities are no longer usable. The hotel management needs to carry out major renovations so that the hotel will be busy again in the future. It would be a shame if it was deserted, considering the hotel's location is excellent and the area is very spacious.
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T***h
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Leisure
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9.7
/10
Reviewed 37 week(s) ago
The hotel staff is good, you won't be disappointed if you come here.
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Chepi K.
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8.5
/10
Reviewed 42 week(s) ago
Friendly staff, clean rooms, and beautiful surroundings.
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1 people find it helpful
A***a
icon-Leisure
Leisure
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5.4
/10
Reviewed 47 week(s) ago
I arrived at midnight, initially I immediately came and asked for the room types, the receptionist kindly introduced each room type, then I chose the 2-room type and I said you can order via Traveloka, then the man said you can... 3 minutes later when I wanted to order, suddenly the man said sorry this type of water is broken, if you want to order the same type but the room is of that type (different type), I didn't want to because I think this is a game of differentiating if you order via Traveloka.. so I ordered the bungalow2 room, the floor was dirty, the mattress smelled, the cupboard was dirty, there was no lock, only a paper was placed on it, no towels and soap were provided, the plugs in the lodging were limited, only enough for a small refrigerator that was previously not plugged in, and a dispenser, when I took a shower the water was yellow and smelled of iron, the swimming pool was also dirty, until I had to ask myself this is a children's hotel, they don't get towels, soap etc? even though I stayed at a cheaper place that was very complete.
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6 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
The hotel does seem to be in a good condition, for room amenities there are just towels and shower kits, the wifi doesn't work, there was a drama of the water going out in the morning, the staff responded quickly and handled it, for breakfast the fried rice, vermicelli and green beans were quite good (although I just found out that breakfast is served at 8 am), it needs more maintenance to make it look more comfortable
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A***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 50 week(s) ago
The first time I stayed at 2023 it was really nice, the room was clean and smelled good when I stayed at 2025, the room smelled bad, the bathroom was dirty, the breakfast was not good at all, the fried rice was stale
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4 people find it helpful
I***A
icon-Leisure
Leisure
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8.5
/10
Reviewed 52 week(s) ago
The bathroom water is yellow and dirty and the breakfast service is very less than optimal in terms of the time it is ready.
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1 people find it helpful
F***o
icon-Leisure
Leisure
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6.0
/10
Reviewed 56 week(s) ago
The hotel does not provide drinking water, soap, shampoo, unclean sheets, and dirty bathrooms. Please improve the service and breakfast. There are no eggs, they run out or are served only a few. Fried rice is tasteless and has no taste. Please improve it again, thanks.
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3 people find it helpful
s***i
icon-Leisure
Leisure
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6.0
/10
Reviewed 60 week(s) ago
I chose a room that included breakfast but couldn't have breakfast because it was gone even though it was only 8 o'clock. I asked the staff later and they said there was none.
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SAMSUL M.
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8.5
/10
Reviewed 68 week(s) ago
For that price, it's pretty good.
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