Dear Valued Guest, Thank you for your review. We apologize for the inconvenience caused by the swimming pool being unavailable during your stay. We understand your disappointment. Sometimes the swimming pool needs to be temporarily closed for maintenance and safety reasons to maintain our quality and cleanliness. Your feedback is very important to us in improving our communication about facilities to guests. We hope to welcome you back again in the future and provide you with a better experience. Sincerely, Malpin Pakaou, Hotel Manager

Dear Valued Guest, Thank you very much for your five-star rating. We are delighted to hear that you had a positive experience with us. We hope to welcome you back again soon. Sincerely, Malpin Pakaw, Hotel Manager

Dear Selawati, Thank you so much for your five-star rating. We are delighted to hear that you had a wonderful experience with us. We are very happy to hear that you found our room clean and tidy, and we are also glad to hear that you enjoyed our breakfast. Our team is committed to maintaining the quality, cleanliness, and taste of our food to ensure all guests have a comfortable stay. We hope to welcome you back again in the future. Sincerely, Malpin Pakaw, Hotel Manager

Dear Mr./Ms. Ferry, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the uncomfortable mattress. This is a very important issue for us, and we will conduct an immediate investigation and evaluation to ensure guest comfort. We hope to provide you with a more comfortable stay on your next visit. Sincerely, Malpin Pakaou, Hotel Manager

Dear Mr. Achamat R.F., Thank you for sharing your review and rating. We are delighted to know that our hotel is conveniently located in the heart of Denpasar, offering you a comfortable stay experience. We will continue to strive to improve the quality of our facilities and services to make your next visit even more memorable. Best regards, Malpin Pakao Hotel Manager

Dear Mr./Ms. T*y, Thank you for your positive review. My team and I are delighted to hear that you enjoyed our convenient location and the service of our staff. We look forward to welcoming you back on your next visit. Best regards, Malpin, Hotel Manager