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Pacific Hotel Balikpapan

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Overall Ratings & Reviews Pacific Hotel Balikpapan

Traveloka (7,455)

Other sources (6)

8.4

Very Good

From 7,455 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Pacific Hotel Balikpapan

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Staff Friendliness (132)

Ambiance (127)

Bedroom (127)

Distance to City Center (121)

Room Space (110)

Bathroom (105)

Accessibility (103)

Hotel Area (102)

Surroundings (93)

Check-in/out Time (91)

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Traveler Reviews Pacific Hotel Balikpapan

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Customer reviews

A***y

Staycation

10.0

/10

Reviewed 4 day(s) ago

Thank you for having us, Pacific Hotel BPP. It's such a great night ✨

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A***a

10.0

/10

Reviewed 4 day(s) ago

Very good, next time I will come here again, it's really good and in the middle of the city, close to everywhere.

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A***e

Leisure

8.5

/10

Reviewed 6 day(s) ago

During my several days here, I felt comfortable. The staff were all friendly, the housekeeping staff greeted us warmly, and the place was clean during our stay. However, when I tried the laundry service, it didn't have any fabric freshener. Please improve the laundry service, thank you.🙏

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A***y

Business

10.0

/10

Reviewed 1 week(s) ago

Never regret staying here, the food is delicious, the staff is friendly too, check in check out is fast, will definitely come back again later, thank you Pacific Hotel BPP for having us.

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R***i

Staycation

10.0

/10

Reviewed 1 week(s) ago

Friendly hotel staff, fast check-in and check-out process, clean rooms

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S***Y

9.4

/10

Reviewed 2 week(s) ago

The hotel staff is friendly, the rooms are clean and comfortable.

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Rahadian G. Y.

Leisure

10.0

/10

Reviewed 2 week(s) ago

Second time staying here, very satisfied, comfortable, delicious breakfast menu.

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Siska a.

10.0

/10

Reviewed 2 week(s) ago

The hotel is clean ☺️ Next time I go on holiday to Balikpapan, I will come here again

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H***a

Staycation

9.4

/10

Reviewed 2 week(s) ago

The hotel's location is in the city center. Plus, it's close to Momoyo ice cream... Ha. Ha. Ha... Awesome.

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Leny A.

10.0

/10

Reviewed 3 week(s) ago

Staying here made my family's Christmas celebration memorable. Our exhaustion was rewarded with a very spacious and comfortable room, which didn't break the bank. Thank you to the friendly staff and delicious food. See you all, and thanks for everything.

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A***y

9.4

/10

Reviewed 3 week(s) ago

I've stayed here many times, the rooms are definitely great, the AC is cold, the rooms are clean, for those who want a staycation, Pacific can be included in the list.

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A***a

Staycation

10.0

/10

Reviewed 3 week(s) ago

Always have a good experience staying at this hotel

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A***a

Transit

10.0

/10

Reviewed 3 week(s) ago

The breakfast is quite complete and affordable if you buy it when you check in.

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L***y

Leisure

10.0

/10

Reviewed 3 week(s) ago

The room was clean & luxurious, the food was delicious, the staff were friendly & helpful when I left my room key. It was a great holiday👍👍

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L***y

Leisure

10.0

/10

Reviewed 3 week(s) ago

Thank you for the service, I ordered 3 rooms at once... Enjoying the 2025 Christmas celebration in Balikpapan, an unforgettable experience with all my family🙏👍

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Verified Traveler

Transit

8.5

/10

Reviewed 3 week(s) ago

I like this hotel, the main thing is that in front of the hotel there is a mosque, on the left and right of the hotel there are lots of culinary options. I recommend this hotel.

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Accommodation's Reply

05 Jan 2026

Dear Valued Guest, On behalf of the management and staff, Pacific Hotel Balikpapan would like to express our gratitude for choosing to stay with us. Your feedback reflects our commitment to our motto, "Clean and Comfortable," and we will use your comments to further improve our services. Thank you for your feedback. We hope your stay at Pacific Hotel Balikpapan was memorable and positive. Sincerely, The Management, Pacific Hotel Balikpapan

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Asmawati

Leisure

10.0

/10

Reviewed 3 week(s) ago

Friendly service from all reception staff to CS security 😊

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A***y

Staycation

9.1

/10

Reviewed 3 week(s) ago

The room is at the end near the exit door, at night the staff or people who pass through the exit door, the door slams, my sleep is startled, I don't know if it's the wind or what, please close the door when you go out the exit door, don't slam it.

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