Lemo Hotel Serpong

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Overall Ratings & Reviews Lemo Hotel Serpong

Traveloka (3,612)
Other sources (8)
8.4
Very Good
From 3,612 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.3

Service and Facilites

8.4

People often mention about Lemo Hotel Serpong
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Staff Friendliness (32)
Accessibility (23)
Hotel Area (23)
Ambiance (22)
Bedroom (22)
Distance to City Center (21)
Room Space (21)
Taste (21)
Family Friendly (17)
Wifi (17)
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Traveler Reviews Lemo Hotel Serpong

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Customer reviews
g***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
It's not suitable for a staycation, as there's no entertainment other than a swimming pool and chess. It's best to have all the facilities, like the fitness center, karaoke, etc., available every day, rather than waiting for Saturday.
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Accommodation's Reply
15 Apr 2026
Dear g*a, Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are very sorry that your stay at Hotel Lemo did not meet your expectations, especially regarding the limited and unavailable entertainment facilities. We apologize for any inconvenience caused. Your feedback is very valuable and we have forwarded it to the relevant team for immediate action to prevent such incidents from happening again. Hotel Lemo is committed to providing a warm and welcoming family atmosphere, the best service and attention to detail are our top priorities. We hope you will give us the opportunity to welcome you back to Hotel Lemo again soon so that we can create more memorable moments and new experiences together. Sincerely, - Hotel Manager
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S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Everything is okay, just pay attention to the bathroom which is still dirty.
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. S*i, Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are very sorry that your stay at Hotel Lemo did not meet your expectations, especially regarding the unclean bathroom. We apologize for the inconvenience caused. Your feedback is very valuable and we have forwarded it to the relevant team for immediate action to prevent such incidents from happening again. Hotel Lemo is committed to providing a warm and welcoming family atmosphere, the best service and attention to detail are our top priorities. We hope you will give us the opportunity to welcome you back to Hotel Lemo again soon so that we can create more memorable moments and new experiences together. Sincerely, - Hotel Manager
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Y***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
Needs improvement in the variety and taste of the food.
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Accommodation's Reply
09 Apr 2026
Dear Ms./Mrs. Y*a, Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are very sorry that your stay at Hotel Lemo did not meet your expectations, especially regarding the variety and taste of the food. We apologize for any inconvenience caused. Your feedback is very valuable and we have forwarded it to the relevant team for immediate action to prevent such incidents from happening again. Hotel Lemo is committed to providing a warm and welcoming family atmosphere, the best service, and attention to detail, which are our top priorities. We hope you will give us the opportunity to welcome you back to Hotel Lemo again soon so that we can create more memorable moments and new experiences together. Sincerely, - Hotel Manager
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A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the location is very comfortable, and the breakfast menu is quite tasty and satisfying. The view from the top floor is truly satisfying and a feast for the eyes, especially at sunset.
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Accommodation's Reply
09 Apr 2026
Dear Ms./Mrs. A*h, Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Hotel Lemo, especially the friendly staff, the comfortable location, the breakfast menu that met your needs, and the beautiful views from the top floor, particularly at sunset. Providing the best service and attention to detail is our top priority. Hotel Lemo strives to create a warm and welcoming family atmosphere. We hope to welcome you back to Hotel Lemo again soon so that we can create more memorable and enjoyable moments together. Sincerely, - Hotel Manager
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Hamzah R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
just cheese, no drama-drama. recommended.
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Accommodation's Reply
30 Mar 2026
Dear Mr. Hamzah R., Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Hotel Lemo. Providing the best service and attention to detail is our top priority. Hotel Lemo strives to create a warm and welcoming family atmosphere. We hope to welcome you back to Hotel Lemo soon so that we can create more memorable and enjoyable moments together. Sincerely, - Hotel Manager
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V***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Please improve the receptionist. I don't know his name, but he's a guy. He needs to be careful how he speaks.
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1 people find it helpful
Accommodation's Reply
06 Mar 2026
Dear Ms./Mrs. Vee*a, Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are very sorry that your stay at Hotel Lemo did not meet your expectations, especially regarding the unfriendly staff. We apologize for the inconvenience caused. Your feedback is very valuable and we have forwarded it to the relevant team for immediate action to prevent such incidents from happening again. Hotel Lemo is committed to providing a warm and welcoming family atmosphere, the best service and attention to detail are our top priorities. We hope you will give us the opportunity to welcome you back to Hotel Lemo again soon so that we can create more memorable moments and new experiences together. Sincerely, - Hotel Manager
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Damayani s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 16 week(s) ago
lighting is poor, bathroom cleanliness is poor, TVs in 2 rooms are broken (all have lines)... the employees are friendly and nice....
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3 people find it helpful
Accommodation's Reply
06 Mar 2026
Dear Ms./Mrs. Damayani S., Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We sincerely apologize that your experience at Hotel Lemo did not meet your expectations, especially regarding (insufficient lighting, poor room cleanliness, broken televisions in 2 rooms (with wires in all rooms)). We apologize for this inconvenience. The information you provided is very valuable and we have forwarded it to the relevant team for immediate follow-up and resolution to prevent such incidents from happening again. Hotel Lemo is committed to providing a warm and welcoming family atmosphere, the best service and attention to detail are our top priorities. We hope you will have the opportunity to welcome you back to Hotel Lemo again soon so that we can create more memorable moments and new experiences together. Sincerely, - Hotel Manager
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Guest
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
Fast response and friendly staff. Strategic location.
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2 people find it helpful
Accommodation's Reply
06 Mar 2026
Dear Guest, thank you for choosing Remo Hotel. We sincerely appreciate you taking the time to share your experience with us. We are delighted to hear that you had a comfortable and enjoyable stay at Remo Hotel. Providing the best service and attentive attention is our top priority. Remo Hotel strives to create a warm and comfortable family-like atmosphere. We look forward to welcoming you back to Remo Hotel and creating many more precious memories together. Sincerely, Hotel Management
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Dian S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
Because they got a promotional price, I think they were able to get a pretty good deal. Overall, it's good. However, the location seems a bit lacking. I'll probably book RO next time. Thank you.
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Accommodation's Reply
06 Mar 2026
Dear Ms./Mrs. Dien S., Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Hotel Lemo. Providing the best service and attention to detail is our top priority. Hotel Lemo strives to create a warm and welcoming family atmosphere. We hope to welcome you back to Hotel Lemo soon so that we can create more memorable and happy moments together. Sincerely, - Hotel Manager
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
The hotel is not very sophisticated, I booked but my name was not in the system.
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1 people find it helpful
Accommodation's Reply
06 Mar 2026
Dear Mr./Ms. R*a, Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are very sorry that your stay at Hotel Lemo did not meet your expectations, especially regarding the booking name not being recorded in the system. We apologize for the inconvenience caused. Your feedback is very valuable and we have forwarded it to the relevant team to take immediate action to resolve the issue and prevent such incidents from happening again. Hotel Lemo is committed to providing a warm and welcoming family atmosphere, the best service and attention to detail are our top priorities. We hope you will give us the opportunity to welcome you back to Hotel Lemo again soon so that we can create more memorable moments and new experiences together. Sincerely, - Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
It's fun, the staff are friendly and the food is delicious.
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3 people find it helpful
Accommodation's Reply
06 Mar 2026
Dear Mr./Ms. G*t, Thank you for choosing Hotel Lemo for your stay and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Hotel Lemo. Providing the best service and attention to detail is our top priority. Hotel Lemo strives to create a warm and welcoming family atmosphere. We look forward to welcoming you back to Hotel Lemo soon so we can create even more memorable and joyful moments together. Sincerely, - Hotel Manager
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W***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 26 week(s) ago
food menu is not varied. not tasty
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3 people find it helpful
Accommodation's Reply
06 Mar 2026
Dear Ms./Mrs. W*i, Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are very sorry that your stay at Hotel Lemo did not meet your expectations, especially regarding the *lack of variety and poor taste of the food*. We apologize for the inconvenience caused. Your feedback is very valuable and we have forwarded it to the relevant team for immediate action to prevent such incidents from happening again. Hotel Lemo is committed to providing a warm and welcoming family atmosphere, the best service, and attention to detail as our top priority. We hope you will have the opportunity to welcome you back to Hotel Lemo again soon so that we can create more memorable moments and new experiences together. Sincerely, - Hotel Manager
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basuki r.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
the place is on the main road which is incredibly congested in the afternoon and morning, all the staff are friendly, the check in process is easy and fast, just prepare cash for the deposit, the room is normal, the first time I stayed I got a closed view, but its ok, the AC is cold, the wifi is ok but the TV broadcast is lacking, it feels old school where almost all hotels have used Android TV and Netflix for entertainment, there is no wardrobe, only a place to hang clothes outside, the bathroom is clean, the hot water is good, the main door has no security latch, the rest is quite good and comfortable.
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2 people find it helpful
Accommodation's Reply
06 Mar 2026
Dear Ms./Mrs. Basuki R., Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We sincerely apologize that your stay at Hotel Lemo did not meet your expectations, particularly regarding the lack of television programs and the fact that the TV did not support Android TV, the absence of a wardrobe in the room, and the main door of the room lacking a security lock. We apologize for the inconvenience caused. Your feedback is valuable and we have forwarded it to the relevant team for immediate action to prevent such incidents from happening again. Hotel Lemo strives to provide a warm and welcoming family atmosphere, the best service, and attention to detail, which are our top priorities. We hope you will have the opportunity to welcome you back to Hotel Lemo soon so that we can create more memorable moments and new experiences together. Sincerely, - Hotel Manager
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Fitri M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 27 week(s) ago
The hot water is not optimal, sometimes it turns off, you have to wait a long time to get warm.
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1 people find it helpful
Accommodation's Reply
06 Mar 2026
Dear Mr. Fitri M., Thank you for choosing Hotel Lemo for your stay and thank you for taking the time to share your experience with us. We are very sorry that your stay at Hotel Lemo did not meet your expectations, especially regarding the inconsistent and sometimes off-peak hot water, resulting in long waits for the water to heat up. We apologize for the inconvenience caused. Your feedback is very valuable and we have forwarded it to the relevant team for immediate action to ensure that such an incident does not happen again. Hotel Lemo is committed to providing a warm and welcoming family atmosphere, the best service and attention to detail are our top priorities. We hope you will have the opportunity to welcome you back to Hotel Lemo again soon so that we can create more memorable moments and new experiences together. Sincerely, - Hotel Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 28 week(s) ago
The room smells, it's stuffy... and the breakfast seems to be monitored, the staff seems afraid that guests will eat too much, even though the menu is just ordinary, just the same, no variety... the taste is also very ordinary
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2 people find it helpful
Accommodation's Reply
10 Oct 2025
Thank you for taking the time to leave a review. We apologize for any inconvenience you experienced with your room and breakfast experience. Your feedback regarding menu variety and staff service will be taken seriously for future evaluation and improvement. We are committed to enhancing our service quality to provide an even better experience on your next visit. Rian Adi Saputra. Digital Marketing
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A***u
icon-Transit
Transit
icon-origin-TRAVELOKA
9.0
/10
Reviewed 29 week(s) ago
The food is delicious, but I think the toilet in the room is not well lit
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2 people find it helpful
Accommodation's Reply
08 Oct 2025
Thank you for your review and appreciation of our food. We apologize for the inconvenience regarding the lighting in the bathroom. This feedback is very valuable and we will follow up on it to improve guest comfort in the future. We look forward to welcoming you back for an even better experience.
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Saskia A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Nice, comfortable, clean, and friendly staff. Unfortunately, the playground area is hot. Even though it's a children's play area,
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Accommodation's Reply
08 Oct 2025
Thank you, Ms. Saskia, for your review and appreciation of our comfort, cleanliness, and friendly staff. We also appreciate your feedback regarding the hot playground area. We will address this to improve the comfort of the children's play area. We look forward to welcoming you back for an even more enjoyable experience. Rian Adi Saputra. Digital Marketing
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Andi S.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 31 week(s) ago
it's quiet and the hotel is far back
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1 people find it helpful
Accommodation's Reply
08 Oct 2025
Thank you, Mr. Andi, for your review. We understand the hotel's slightly inland location may feel remote, but this also provides a more peaceful and comfortable atmosphere for guests. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. Rian Adi Saputra. Digital Marketing
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
It's okay, but there are a lot of mosquitoes. Complete facilities.
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Accommodation's Reply
01 Oct 2025
Thank you for your review. 🙏 We're glad to hear that you found our facilities complete. We apologize for any inconvenience caused by the mosquitoes. This feedback is very important and we will address it immediately to ensure a more comfortable stay. We look forward to welcoming you back. 😊. Rian Adi Saputra. Digital Marketing
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U***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 36 week(s) ago
Friendly service, clean hotel, even though there's a large truck road in front of the hotel. Close to food stalls.
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1 people find it helpful
Accommodation's Reply
22 Aug 2025
Thank you very much for your impressive review. We are delighted to learn that your friendly service and the cleanliness of the hotel provided a comfortable stay. Despite our location on a major road, we strive to ensure every guest feels at ease and comfortable. We are also pleased to hear that the nearby food stalls added value to your experience. We look forward to welcoming you back with the best service on your next visit. Best regards, Rian Adi Saputra. (Digital Marketing)
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