I just booked a room for 1 night just for a special event. So choose the room with the highest rate that is still available. But when we arrived at the hotel, the FO was given a room not as expected! The room is smaller, the bathroom is narrow, the bed is also hard. Of course, I immediately made sure to go to the FO section, luckily I wanted to immediately change to the actual room. After arriving at the room I was supposed to be in, I realized that the FO had deliberately given me a room I wasn't supposed to have. Are you feeling disappointed? That's for sure :) If I didn't complain, I definitely wouldn't know what the room I was supposed to be like, and I would definitely underrate this GW hotel because I paid for something that wasn't worth it. So the rate for the room division (reception section) is 5/10, bellboy staff and others are 9/10.