Dear Mr. Hardianto, From the bottom of our regards, Claro Kendari. Thank you for your trust in us. We greatly appreciate you taking the time to share your wonderful experience during your stay at Claro Kendari, especially regarding the facilities and services we provided. We were delighted to have served and assisted you to the best of our ability. All your feedback encourages us to continuously improve the quality of our services and provide the best possible experience for all our guests. We sincerely hope to welcome and serve you again in the future. Sincerely, Steel Punuh, General Manager

Dear Mr. Sukeng P., From Claro Kendari, we respectfully thank you for your trust in us. We greatly appreciate you taking the time to rate and review your experience at Claro Kendari. We were delighted to serve and assist you to the best of our ability. All your feedback encourages us to improve the quality of our service and provide the best possible experience for all our customers. We sincerely hope to welcome and serve you again in the future. Sincerely, Steel Punuh, General Manager

Dear Mr. G*t, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, especially regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager

Dear Mr./Ms. S*a, Sincerely yours from Claro Kendari. Thank you for taking the time to share your feedback regarding your stay with us. We apologize for any inconvenience you experienced regarding the air conditioning in your room. We understand that a comfortable room temperature is important to all our guests. Your feedback is valuable for our further evaluation and for ensuring that all in-room amenities function correctly and efficiently. We are committed to maintaining the quality of our amenities and the consistency of our service to Claro Kendari's high standards. We appreciate your trust and feedback, which is part of our commitment to continuously improve and enhance the guest experience. We look forward to welcoming you back to Claro Kendari and providing you with an even more comfortable and memorable stay on your next visit. Sincerely, Steel Punuh, General Manager

Dear Mr. N*r, From Claro Kendari, we respectfully thank you for your trust in us. We greatly appreciate you taking the time to share your positive experience during your stay at Claro Kendari, especially regarding the facilities and services we provided. We were delighted to have the opportunity to serve and assist you. Your feedback encourages us to improve the quality of our service and provide the best possible experience for all our guests. We sincerely hope to welcome and serve you again in the future. Sincerely, Steel Punuh, General Manager

Dear Mr./Ms. F*a, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, particularly regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager

Dear Mr./Ms. F*a, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, particularly regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager

Dear Ms. L*a, From Claro Kendari, we respectfully thank you for taking the time to share your feedback about your stay. We understand that children's menus are important for families, and the diverse range of dishes we serve is prepared to cater to the varied tastes of our guests, both adults and children. However, we appreciate your comments, as they will be used to improve our menu and develop a more diverse selection suitable for all family members. We are committed to maintaining the quality of our food and providing a pleasant dining experience for all Claro Kendari guests. Thank you again for your feedback. We hope to welcome you back to Claro Kendari and provide an even better experience, maintaining the service standards we have promised. Sincerely, Steel Punuh, General Manager

Dear Ms. L*a, Sincerely yours from Claro Kendari. Thank you for taking the time to share your feedback during your stay with us. Regarding the iron rental, we apologize if the process you experienced was inconvenient. In principle, we strive to assist and cater to all guests' needs while adhering to our operational procedures and the availability of our facilities. Regarding the varied breakfast menu, we understand that each guest's dietary preferences are different, especially for families with children. The spicy fried rice and fried noodles were not intended to limit guest choices. We will take your feedback into consideration to improve the menu and offer milder-flavored options. We remain committed to providing professional and convenient service to Claro Kendari's high standards. Thank you for your interest and feedback, which we use as data to evaluate and improve the quality of our service. Thank you again for your comments. We sincerely hope to welcome you back to Claro Kendari and provide you with an even better experience, upholding the service standards we have promised. Sincerely, Steel Punuh, General Manager

Dear Mr. M*n, Sincerely yours, Claro Kendari. Thank you for your feedback. We greatly appreciate it and will use it as a basis for our evaluation and as a driving force to further improve the quality of our services. We hope to provide you with an even better experience and are always committed to giving you the best. We sincerely look forward to welcoming and serving you again on your next visit. Sincerely, Steel Punuh, General Manager

Dear Riany q., From Claro Kendari, we respectfully thank you for your trust in us. We greatly appreciate you taking the time to share your wonderful experience during your stay at Claro Kendari, especially regarding the facilities and services we provided. We were delighted to have the opportunity to serve and assist you. All your feedback motivates us to continuously improve the quality of our service and provide the best possible experience for all our guests. We sincerely hope to welcome and serve you again in the future. Sincerely, Steel Punuh, General Manager

Dear P***G Thank you for your kind words and wonderful recommendation. We are delighted to know that our team’s friendliness and attentiveness made your experience at Claro Kendari a pleasant one. Your appreciation means a great deal to us and motivates our team to continue delivering warm, attentive, and memorable hospitality to every guest. We look forward to welcoming you back to Claro Kendari for another delightful experience. Best Regards, Steel Punuh General Manager

Dear Mr./Ms. S*i, From Claro Kendari Hotel, we respectfully thank you for taking the time to share your experience and feedback during your stay with us. We appreciate all comments, including the feedback regarding the poor soundproofing of the rooms. As a hotel committed to providing the highest standards of hospitality, we take all feedback into consideration for continuous evaluation and improvement. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, Steel Punuh, General Manager

Dear Mr. Sitti M., From Claro Kendari Hotel, Thank you for taking the time to share your experience and feedback during your stay with us. We appreciate all comments, including those regarding the poor soundproofing of the room and the overly sweet food. As a hotel committed to providing the highest standards of hospitality, we take all feedback into consideration for continuous evaluation and improvement. Regarding the overly sweet food, we have standards and processes in place to maintain the quality and variety of the dishes we serve. However, we understand that each guest's taste is different, and we welcome your feedback to provide an even better dining experience. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, Steel Punuh, General Manager

Dear H***a Thank you for taking the time to share your detailed feedback regarding your stay at Claro Kendari We sincerely regret that certain aspects of your experience did not meet your expectations. We take your comments regarding the corridor environment, noise, room amenities, and towel availability seriously, as guest comfort and service consistency are important to us. Regarding the smoking smell and noise, our hotel provides designated smoking areas and we continuously remind guests to respect the comfort of others. Nevertheless, we understand that such disturbances can affect the overall stay, and our team will continue to strengthen our monitoring, particularly during late hours. For the Junior Suite amenities, including the fruit arrangement and towels, we would like to clarify that amenities may be subject to the applicable room package and hotel arrangement at the time of booking. However, our team should always be ready to assist whenever a guest requires additional amenities or assistance, and we apologize if this was not communicated or handled as expected during your stay. We truly appreciate your feedback, as it gives us an opportunity to review our service delivery and ensure that the experience associated with our Junior Suite meets the expectations of our valued guests. We hope to have the opportunity to welcome you back to Claro Kendari and provide you with a more comfortable and satisfying experience. Best Regards, Steel Punuh General Manager

Dear Mr./Ms. F*y, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, particularly regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager

Dear Mr./Ms. R*a, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, particularly regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to further improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager

Dear Mr. N*r, From Claro Kendari, we respectfully thank you for your trust in us. We appreciate you taking the time to share your positive experience at Claro Kendari, especially regarding our facilities and services. We were delighted to serve and assist you to the best of our ability. All your feedback will be used as a driving force to improve the quality of our services in the future. We sincerely hope to welcome and serve you again on your next visit to Claro Kendari. Sincerely, Steel Punuh, General Manager