Dear Mr./Mrs. Pe, Thank you for your visit, feedback, and rating. We are committed to continuous improvement to enhance the satisfaction of all our guests during their stay at the hotel. We apologize for the inconvenience you experienced due to the elevator issue, but it has now been resolved. Please visit us again. We look forward to serving you and your family even better. Sincerely, Saneh Palembang, John Johan Tisera, General Manager