Booked the most expensive room but was given a room that smelled of cigarettes even though it was non-smoking, asked to move and was given a room on the 3rd floor, the room was quite big but the AC wasn't cold at all, the bathtub was dirty and full of sand, the floor and mirrors were all dirty, there were no toiletries, asked to move rooms again because I couldn't stand the heat and was given a twin room and it turned out that the AC wasn't cold at all, I went back and forth asking the receptionist and finally decided to check out at 9pm even though check in was at 5 😭 very very bad experience, at least clean the room if someone wants to check in.