Novie S.

Staycation

8.5

/10

Reviewed 3 week(s) ago

Comfortable... Nida and Wina as GRO Vila Air Natural Resort are very kind, helpful, and fast response.

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ACHMAD S.

10.0

/10

Reviewed 5 week(s) ago

Good atmosphere, very cold weather.

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T***i

Staycation

8.8

/10

Reviewed 15 week(s) ago

Romantic. The place is cool, perfect for family gatherings, away from the main road and all the noise. The staff and security are friendly, very helpful, and very quick to respond when asked for assistance. Especially Wina and Nida, the Grocers. The food is also delicious, especially the fried gourami. Recommended, and I'll definitely be back 🫶

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Verified Traveler

Leisure

9.7

/10

Reviewed 15 week(s) ago

The service was excellent, check-in and check-out were quick, and the place was pleasant. Teh Wina and Teh Alfitri were also very responsive. It's a perfect place for a getaway.

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Nazliah G.

Leisure

8.7

/10

Reviewed 19 week(s) ago

The place is nice, clean, and the staff are friendly, especially Wina and Alfitri. As for the food, the taste could be improved, but the service was already excellent. Overall, my family and I were satisfied with our stay here.

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KARJONO A.

Leisure

8.6

/10

Reviewed 19 week(s) ago

From first check-in to going home, so far it's okay.

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Verified Traveler

10.0

/10

Reviewed 19 week(s) ago

The staff was friendly and the service was great. I hope to return, but I'd like to try the higher location, where there are more pine trees and a more beautiful view. Thank you.

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suhindra g.

8.5

/10

Reviewed 20 week(s) ago

The villa was clean and comfortable, and I felt comfortable with my family. However, when I chose the BBQ menu and had it delivered, the waiter forgot to provide me with a soft drink. I had to ask for it after I finished eating. It turned out the soft drink was out of stock and was replaced with mineral water. Overall, it was okay, thanks to Villa Air Natural.

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1 people find it helpful

eka p.

Staycation

10.0

/10

Reviewed 21 week(s) ago

Very comfortable, place, area, distance, atmosphere, etc. Overall, satisfied, want to come here again when on holiday.

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C***a

Leisure

8.5

/10

Reviewed 21 week(s) ago

The staff is good, the place is cool and fun for a group of people. Next time we'll schedule a vacation there again🫰

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Miemie W.

8.3

/10

Reviewed 25 week(s) ago

Overall, it's still okay, especially when it comes to responding to complaints. The staff is very responsive. The worst part is the bathroom, which is dirty, smelly, and dark due to the wooden ornaments, which we found inappropriate. If you want an exotic feel, you can replace it with stone-patterned tiles.

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DINAWATI

Staycation

8.5

/10

Reviewed 26 week(s) ago

The place is nice and cool and assisted by friendly staff Ms. Aura and Nida.

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A***a

9.4

/10

Reviewed 28 week(s) ago

The hotel staff are very friendly and attentive to guests' needs. The GROs are Nida and Wina. Everyone is very responsive, from the receptionist, the person who showed us to the villa, and the person who helped us fix the toilet. The villa is also very clean. I have no regrets about coming here twice. Always a good impression.

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Melisa A. M.

10.0

/10

Reviewed 30 week(s) ago

Vibes Villa, a beautiful Japanese-style villa, is well-organized, and the staff are friendly and helpful, and we were able to get everything we needed very quickly. The cool, fresh nights and mornings, far from the hustle and bustle of the city, felt chill, and the villa was very comfortable. Everything was handled by Kak Winda and Alfitri, who were friendly and helpful.

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Accommodation's Reply

16 Apr 2026

[28/03/26, 09.27.54] ] ] ] Rizwan: 24***485. [28/03/26, 13.50.54] ] ] ] ] Rizwan: 08*******867. [29/03/26, 11.23.48] ] ] ] ] Rizwan: 08*******125. [31/03/26, 08.19.46] ] ] ] Rizwan: Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to know that you enjoyed the cool natural atmosphere, the comfort of the villa, and the service from our team. Of course, we are committed to providing a peaceful and pleasant stay amidst the natural beauty of Lembang. We will pass on your gratitude to the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back for an even more memorable experience in the future. 🌿

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Cynthia S. D.

8.5

/10

Reviewed 31 week(s) ago

The staff was very friendly, it was a shame it rained heavily all night. Everything was okay.

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Accommodation's Reply

16 Apr 2026

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E***s

Staycation

8.2

/10

Reviewed 31 week(s) ago

The staff is very friendly, and the villa is directly adjacent to the parking lot, making it easy to carry your luggage. Very cozy, and comfortable.

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Accommodation's Reply

16 Apr 2026

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Amanda A.

9.1

/10

Reviewed 33 week(s) ago

The hotel staff, especially Alfitri and Aura, were friendly and very helpful. I'd recommend the swimming pool for its lack of lighting and lively atmosphere, but otherwise, the ambiance and the villas were very satisfying.

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2 people find it helpful

Accommodation's Reply

16 Apr 2026

[28/03/26, 09.27.54] ] ] ] Rizwan: 24***485. [28/03/26, 13.50.54] ] ] ] ] Rizwan: 08*******867. [29/03/26, 11.23.48] ] ] ] ] Rizwan: 08*******125. [31/03/26, 08.19.46] ] ] ] Rizwan: Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to know that you enjoyed the cool natural atmosphere, the comfort of the villa, and the service from our team. Of course, we are committed to providing a peaceful and pleasant stay amidst the beautiful nature of Lembang. We will pass on your gratitude to the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back for an even more memorable experience in the future. 🌿

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Dita

10.0

/10

Reviewed 33 week(s) ago

The place is very clean, the wifi keeps dropping out, other than that the service is very friendly, access to the main road is close, thank you Kak Wina and Kak Rizwan for the good service.

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1 people find it helpful

Accommodation's Reply

31 Mar 2026

Thank you so much for your positive review and for choosing Vila Air Natural Resort as your accommodation. We are delighted to hear that you enjoyed the cool natural surroundings, the comfort of the villa, and the service from our team. We are committed to providing a peaceful and pleasant vacation amidst the pristine nature of Lembang. We will share your compliments with the entire team, especially the staff who assisted you throughout your stay. We hope to welcome you back again in the future for an even more memorable experience.

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Nikodemoes P.

Leisure

9.4

/10

Reviewed 38 week(s) ago

Wonderful place, love to be here, thanks to Alfitri and Nida for the services.

2 people find it helpful

Accommodation's Reply

31 Mar 2026

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Rini D.

Staycation

10.0

/10

Reviewed 38 week(s) ago

The hotel staff is very friendly with Ms. Wina, GRO at Villa Air

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1 people find it helpful

Accommodation's Reply

31 Mar 2026

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Vila Air Natural Resort

Overall Ratings & Reviews Vila Air Natural Resort

8.0

8.2

7.9

8.4

8.3

Traveler Reviews Vila Air Natural Resort