Dear Valued Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced during your stay, particularly the lack of towels and bath mats upon check-in, the delayed response to your requests, and the malfunctioning air conditioning in your room. Such experiences did not reflect the standard of service we expect. We have forwarded your feedback to our housekeeping, front desk, and engineering teams for careful consideration. We will conduct more thorough checks of room amenities before guest check-in, improve response times for each guest's requests, and perform regular air conditioning checks and maintenance to prevent such incidents from recurring. Thank you for your valuable feedback. Your review serves as a reminder for us to continuously improve the quality of our service in all aspects. We sincerely hope to have the opportunity to welcome you back again in the future and provide you with an even better stay experience. Sincerely, The Management Team, Vee Premier Hotel

Dear Valued Guest, Thank you for taking the time to write a review about your stay. We sincerely apologize for any inconvenience caused. We are deeply saddened that the connecting rooms may have caused you discomfort due to noise from the adjacent rooms. We also apologize for the lack of towels upon arrival and the delayed response, taking several hours after you requested them. This is certainly not the standard of service we provide to all our guests. We have followed up on your feedback with the reception, housekeeping, and relevant departments. We will improve our process of checking room amenities before guests check in, enhance coordination between departments to handle guest requests more quickly, and reassess the layout of connecting rooms to ensure guest comfort remains our top priority. We greatly appreciate your feedback, which forms the basis for our continuous evaluation and improvement of our services. We hope to welcome you back again and provide you with an even better stay in the future. Sincerely, The Management Team, Vee Premier Hotel

Dear Valued Guest, Thank you for taking the time to share your experience. We sincerely apologize that the condition of your room did not meet your expectations. We are deeply saddened that you found the linens uncomfortable, the pillowcases stained (presumably not changed), and the bathroom dirty and yellowed. This certainly does not reflect the standards of cleanliness and quality of service we uphold. We have forwarded your feedback to our housekeeping team for a thorough assessment and corrective action. This includes improving our room inspection process before handover to guests and ensuring that all linens used meet our cleanliness and suitability standards. We greatly appreciate your feedback, which we use to evaluate and improve the quality of service and comfort for all our guests in the future. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an even better stay experience. Sincerely, w three Premier Hotel Management