Room accessories need a facelift

It's a pleasant stay, has a great location, and the rooms are perfect for a family vacation. Thank you.

Overall good, but the corridor area has a leak, the toilet smells.

The place is comfortable, clean, and fully equipped. The food is served in a complete, clean, and delicious way.

Convenient location, close to coffee shops. The hotel is comfortable, but the hallways are a bit smelly from the elevator to the rooms.

The hotel staff is very friendly and helpful.

The breakfast menu is varied and the swimming pool is comfortable. Overall, the hotel is good, but I hope more attention is paid to the maintenance of the rooms and furnishings.

The central AC makes the room less cool, maximum 23 degrees... it's still hot for me to sleep at night... the towels are not suitable for use but will be replaced soon... the pool seems to have too much chlorine... I've showered twice and the smell still hasn't gone away.

The hotel is very comfortable, nice, the food choices are plentiful and delicious, you can enjoy facilities such as the swimming pool.

I really like it, friendly service and spacious rooms.

I really like it, friendly service and spacious rooms.

The furniture looks old, needs rejuvenation.

The place, location is comfortable and has a family atmosphere.

Excellent service and delicious food. Will be back as soon as possible.

Very Good Hotel, comfortable.

It's said to be a 5-star hotel in Aceh, but the facilities and service don't reflect that. The building is poorly maintained, the bathrooms are rusty and probably no longer fit for use, and the rooms are extremely dusty. This is my first and last time using this hotel.

My experience staying here was overall good, and everyone was friendly. I'm also happy to be able to vacation in Aceh 😇

It was a wonderful stay, comfortable, and I thoroughly enjoyed the hotel atmosphere. There was an alarm for waking me up for sahur. I really enjoyed my stay.

If you’re looking for a blend of classic luxury and Acehnese hospitality, the Hermes Palace Hotel is arguably the most iconic spot to drop your bags in the city. Review: A Royal Stay at Hermes Palace Hotel, Banda Aceh. My recent stay at Hermes Palace felt like a retreat from the bustling city streets, offering a polished experience that remains the gold standard for high-end accommodation in the region. Ambiance/Facilities: The hotel exudes a grand, "old-world" charm with its spacious lobby and marble finishes. The outdoor swimming pool is a standout feature—perfect for a sunset dip—and the fitness center is well-maintained. While the decor leans traditional rather than ultra-modern, it feels stately and well-kept. Food: The breakfast spread is impressive! They offer a great mix of Western options and authentic Acehnese cuisine. Don't miss the Mie Aceh at their restaurant; it’s spicy, rich, and hits all the right notes without having to leave the building. Staff Assistance: This is where the hotel truly shines. The staff are incredibly attentive and embody the warmth of Acehnese culture. From the swift check-in to the concierge helping me arrange a city tour, the service was seamless and genuinely friendly. Highlights: The location and the view are the winners here. Waking up to a view of the city with the mountains in the distance is breathtaking. Also, their coffee shop serves a mean Sanger (local coffee), which is a must-try. Price: It is on the higher end for Banda Aceh, but considering it’s the only 5-star international hotel in the area, the price is justified by the security, comfort, and amenities provided. Location: Superbly located! It’s just a 10-minute drive to the Baiturrahman Grand Mosque and very close to government offices and the Tsunami Museum. It’s the perfect base for both business and sightseeing.

The staff was very accommodating, the check in and check out process were smooth and seamless. I am satisfied with the overall services.