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Traveloka (5,200)

8.4

Very Good

From 5,200 reviews

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Cleanliness

8.5

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.4

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Traveler Reviews Grand Central Hotel Pekanbaru

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Customer reviews

E***o

Staycation

10.0

/10

Reviewed 11 hour(s) ago

The best! Eat many kinds... For good hotel

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muhammad m. i.

Staycation

6.8

/10

Reviewed 3 day(s) ago

Please renovate the bathrooms; many parts need replacing. The same goes for the rooms. It's a shame that, for such a high room rate, there's no minifridge. The facilities are good and complete, but it's a shame the men's hot tub isn't clean.

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Accommodation's Reply

28 Jul 2025

Dear Mr./Mrs. Muhammad m. I., Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. We sincerely apologize for any inconvenience during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our service. Once again, thank you for your comments and attention. We hope to serve you better in the future. Thank you. Best regards, Management.

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D***a

Staycation

10.0

/10

Reviewed 1 week(s) ago

Recommended to stay again at Grandcentral Pekanbaru

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Accommodation's Reply

24 Jul 2025

Dear Mr./Mrs. D*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. Your review of our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards. Management.

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D***a

8.8

/10

Reviewed 4 week(s) ago

The room size is spacious but the cleanliness of the bathroom needs to be improved..Breakfast has many variations and is very delicious..A bit far from the mall or plaza..

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Accommodation's Reply

12 Jul 2025

Dear Mr./Mrs. D*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. We sincerely apologize for any inconvenience caused during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our service. Once again, thank you for your comments and attention. We hope to serve you better in the future. Thank you. Best regards, Management.

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VERA W. L.

10.0

/10

Reviewed 4 week(s) ago

Breakfast is varied, hotel is comfortable ❤️

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Accommodation's Reply

12 Jul 2025

Dear Mr./Mrs. Vera W. L., Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.

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R***a

8.5

/10

Reviewed 4 week(s) ago

Okay, the room is quite good. But I think the service is a bit lacking, but the food is delicious👍🏻

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Accommodation's Reply

03 Jul 2025

Dear Mr./Mrs. R*A, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. We sincerely apologize for any inconvenience during your stay at our hotel and greatly appreciate your suggestions and input. We will take further action to improve our services. Once again thank you for your comments and attention. We hope to serve you better in the future. Thank you. Regards, Management.

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Ilman E.

Business

10.0

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, the hotel location is close to my destination, the hotel & room are clean, the breakfast is quite varied & tastes ok

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1 people find it helpful

Accommodation's Reply

01 Jul 2025

Dear Mr./Mrs. Ilman E., Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.

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Hanindita D. L.

Leisure

10.0

/10

Reviewed 5 week(s) ago

morning flight at 9.30 to Pekanbaru, the intention was to just leave my luggage at the hotel because I could only check in at 2, eh, it turned out the receptionist allowed me to check in very very early at 10.. very cool. The receptionist was also very friendly. oh yeah, free airport pick up and drop off too. the swimming pool and sauna are really good. the breakfast is also delicious and varied. the service and facilities are really good for a 4 star hotel

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1 people find it helpful

Accommodation's Reply

01 Jul 2025

Dear Mr./Mrs. Hanindita D. L., Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.

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C***a

8.5

/10

Reviewed 6 week(s) ago

Breakfast menu and service ok

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Accommodation's Reply

18 Jun 2025

Dear Mr./Mrs. C*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.

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N***R

Business

10.0

/10

Reviewed 8 week(s) ago

Alhamdulillah, a very valuable experience.

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1 people find it helpful

Accommodation's Reply

03 Jun 2025

Dear Mr./Mrs. N*R, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and also very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.

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C***a

Transit

9.4

/10

Reviewed 8 week(s) ago

Comfortable room, breakfast has many variants and tastes good. Plus point there is a free airport shuttle facility 👍, so relax and enjoy your vacation.

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1 people find it helpful

Accommodation's Reply

03 Jun 2025

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Cici C.

Staycation

10.0

/10

Reviewed 9 week(s) ago

Very friendly hotel staff, and very comfortable rooms.

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Accommodation's Reply

03 Jun 2025

Dear Mr./Mrs. Cici C, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and also very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.

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n***a

9.1

/10

Reviewed 9 week(s) ago

Overall goooood, clean, comfortable, in the middle of the city, the food is delicious

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Accommodation's Reply

02 Jun 2025

Dear Mr./Mrs. N*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.

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F***n

Business

8.5

/10

Reviewed 9 week(s) ago

Room good. Advice: air con needs to be serviced for cooler rooms.

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Accommodation's Reply

02 Jun 2025

Dear Mr./Mrs. F***N, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for your visiting at Grand Central Hotel Pekanbaru, and for taking your valuable time to give your review of our hotel. Your review of our hotel is very valuable and very useful also for travelers as reference materials for hotels in Pekanbaru. Once again thank you and we are waiting for your return at the Grand Central Hotel Pekanbaru with the best service. Thank you. Best Regard. Management.

Ahmad T. L.

Leisure

10.0

/10

Reviewed 11 week(s) ago

Make your vacation fun and memorable.

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3 people find it helpful

Accommodation's Reply

16 May 2025

Dear Mr./Mrs. Ahmad T. L., Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.

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Agus S.

Staycation

10.0

/10

Reviewed 11 week(s) ago

Comfortable, clean & recommended for families.

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Accommodation's Reply

14 May 2025

Dear Mr./Mrs. Agus S, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.

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K***i

10.0

/10

Reviewed 12 week(s) ago

clean and the service is very friendly

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Accommodation's Reply

14 May 2025

Dear Mr./Mrs. I, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and also very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.

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A***s

Leisure

10.0

/10

Reviewed 13 week(s) ago

I had a pleasant stay at Grand Central Hotel Pekanbaru. The hotel was very comfortable, offering a cozy and relaxing atmosphere throughout my visit. One of the best things about this hotel is its convenient location — it's close to the city center, which made it easy to explore nearby attractions and access local amenities. What really stood out to me was the friendliness and professionalism of the hotel staff. They were always ready to help and made me feel very welcome from the moment I arrived. Overall, I highly recommend Grand Central Hotel to anyone visiting Pekanbaru.

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Accommodation's Reply

05 May 2025

Dear Mr/Mrs A***S, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for your visiting at Grand Central Hotel Pekanbaru, and for taking your valuable time to give your review of our hotel. Your review of our hotel is very valuable and very useful also for travelers as reference materials for hotels in Pekanbaru. Once again thank you and we are waiting for your return at the Grand Central Hotel Pekanbaru with the best service. Thank you Best Regard Management

M***r

10.0

/10

Reviewed 13 week(s) ago

came here for a staycation, it happened to be my birthday, I was given a slice of cake. The staff are also friendly. Thank you 🥰🤍

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Accommodation's Reply

05 May 2025

Dear Mr./Mrs. M*R, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.

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y***i

Business

8.5

/10

Reviewed 13 week(s) ago

The hotel staff is friendly, the breakfast variety is plentiful and delicious.

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Accommodation's Reply

30 Apr 2025

Dear Mr./Mrs. y*i, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and also very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards, Management.

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