The hotel staff is friendly, and the receptionist is lovely.

Clean and comfortable rooms, friendly staff

Comfortable and enjoyable, will come back

The hotel staff is very friendly and the service is excellent.

I would like to complain about my experience at your hotel. I checked out on May 29th and soon afterward realized I had left a pair of earrings in my room. On the evening of May 30th, around 10:00 PM, I returned to the hotel to inquire about them. However, I felt uneasy with the response from the receptionist on duty at the time. She immediately made it seem as if the earrings hadn't been left in the room and had possibly fallen on the street, without making any attempt to help me check further. In my opinion, this response was unethical. As a customer, I hope the hotel can provide more empathetic service, such as helping me check with the housekeeping team first or suggesting that I wait for confirmation the next day. I also noted that the receptionist on duty at the time was a thin man with glasses, who claimed to be on secondment at the hotel. Through this message, I hope that management can follow up on this incident, both regarding locating my items and improving the quality of staff service in the future. Thank you for your attention and response.

It's pretty decent for the price, but the only downside is the abundance of tiny cockroaches, which are very dangerous because they can get into your ears. Food can't be left out for long periods because of the roaches. The room also lacks soundproofing, so noise from outside is very audible. Other than that, it's still worth it.

2nd time staying here.. But the breakfast is not as usual, the quality has actually decreased....

Great location, clean and comfortable.

Strategic, comfortable and clean location

Friendly hotel staff, good service.

Easy access and near to shop, convenient for tourists.

The service is good, the staff are friendly

Friendly staff, clean and comfortable rooms.

Good service, strategic hotel location

Checked in for transit, comfortable enough for an overnight stay. Good food.

The service was excellent. The room was also clean and the air conditioning was stable. Overall, it was a very comfortable stay at this Parma hotel.

The hotel staff is friendly and nice, the rooms are also clean and comfortable.

The water in the bathroom smells, so I can't be bothered to clean it.

I like the service, the staff are friendly, the room is clean, it's really good.

The service is good, the room is also clean, next time I will stay here again.