The Madeline Hotel

Explore The Madeline Hotel
8.4
Very Good
From 632 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.4

People often mention about The Madeline Hotel
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Ambiance (20)
Staff Friendliness (17)
Bedroom (17)
Bathroom (16)
Accessibility (15)
Distance to City Center (13)
Room Space (13)
Wifi (11)
Family Friendly (10)
Hotel Area (10)
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Traveler Reviews The Madeline Hotel

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Customer reviews
F***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The cleanliness of the hotel is very well taken care of, the hotel staff is also very friendly.
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S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's quite good and the service is very good.
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T***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the rooms are clean, and the atmosphere is pleasant. 🤗
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable hotel like home.
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, spacious rooms, good facilities.
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v***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Good, clean, comfortable, great in short
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Rika P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Friendly staff, clean rooms, very comfortable.
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b***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
The AC is not cold enough + the AC is noisy (it seems a bit broken), the wifi is slow and the TV tends to lose signal at night
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A***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.2
/10
Reviewed 30 week(s) ago
First, the receptionist didn't inform me beforehand that the room I'd booked (a suite with a balcony) had been changed. After I checked in and entered the room, I noticed it wasn't the same as the one in the picture. It turned out my room had been moved to a family room (without a balcony) without any notification via email, WhatsApp, or the app. Second, during breakfast (8:00 a.m.), my wife and child went to the breakfast area and found that most of the menu items were sold out, and no one took the initiative to add more. I wanted to get some mineral water, but it was also gone. Then I wanted to make coffee. After speaking with the staff, they replaced the water bottle and made me coffee (I prefer to make my own because it's definitely not the right taste). So we ended up with cheap rice cakes with vegetables for breakfast, and we couldn't finish them. It would have been better to buy breakfast outside. In conclusion, we booked a suite, not a regular room, but the service and amenities didn't quite live up to expectations. It's true that the hotel is only a 2-star hotel, but every hotel has its standards, so it wasn't that bad.
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K***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Very good. Clean. Comfortable. Delicious food.
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Verified Traveler
icon-Leisure
Leisure
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8.3
/10
Reviewed 37 week(s) ago
Strategic location, delicious food. Bathroom cleanliness is lacking, there were worms. Otherwise, it's okay.
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N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
Standards for non-long stays
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achmad
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 42 week(s) ago
Found a cockroach in the bathroom
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Rita A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
The check-in process was fast and hassle-free, the front office staff and the restaurant were friendly and helpful. The rooms were spacious. I would suggest restocking the breakfast quickly. Maybe because the room was full when we wanted to have breakfast, a lot of it was finished.
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Rita A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 45 week(s) ago
A hotel with open space, spacious hotel rooms, smooth Netflix TV broadcasts, pocket-friendly prices, and a swimming pool.
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B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 45 week(s) ago
huhuu sorry the bed is not comfortable, the remote is stuck, opening YouTube lags, there is no sink
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Adrian F.
icon-Staycation
Staycation
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9.7
/10
Reviewed 47 week(s) ago
Comfortable, soft mattress, quiet for a staycation
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
The hotel is very comfortable and clean
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Z***r
icon-Transit
Transit
icon-origin-TRAVELOKA
7.8
/10
Reviewed 49 week(s) ago
The hotel staff was friendly, but I found two centipedes in the room and bathroom area, plus there were not enough power outlets. The shower was hard to turn on, and the water heater didn't seem to be working properly. However, the room was spacious and comfortable, with plenty of light. There was also a small sofa and a fairly spacious work desk.
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GITA M. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 51 week(s) ago
good hotel service, comfortable
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1 people find it helpful
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