8.4
Very Good
From 9,980 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.0

Location

8.6

Service and Facilites

8.3

People often mention about Zest Airport Jakarta by Swiss-Belhotel International
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Staff Friendliness (154)
Accessibility (141)
Bedroom (139)
Ambiance (111)
Hotel Area (110)
Bathroom (108)
Room Space (97)
Check-in/out Time (91)
Wifi (77)
Surroundings (68)
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Traveler Reviews Zest Airport Jakarta by Swiss-Belhotel International

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Customer reviews
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admini
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8.5
/10
Reviewed 2 day(s) ago
The room was clean and comfortable, but the Wi-Fi was slow, for some reason. Everything was fine, good, and comfortable.
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Accommodation's Reply
15 Jul 2025
Dear Valued Guest, Warm Greetings from Zest Airport, Jakarta. We greatly appreciate you choosing us as your accommodation. We apologize for any inconvenience you experienced during your stay. Providing the best service and facilities for our guests' comfort is our priority. Once again, we apologize and look forward to welcoming you back, hoping we can meet your expectations in the future. Sincerely, Zest Airport, Jakarta Management.
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MNasir
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Transit
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10.0
/10
Reviewed 3 day(s) ago
There's a free airport shuttle service. Highly recommended.
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Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back soon. Sincerely, Zest Airport, Jakarta Management.
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A***d
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9.1
/10
Reviewed 3 day(s) ago
On time airport shuttle, best service
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Accommodation's Reply
15 Jul 2025
Dear Guest, Warm greetings from Zest Airport, Jakarta. Thank you for taking the time to share your experience at Zest Airport, Jakarta. We truly appreciate it and are delighted to hear that you had a memorable experience. We look forward to welcoming you back to Zest Airport, Jakarta. Sincerely, Zest Airport, Jakarta Management.
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S***l
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8.2
/10
Reviewed 6 day(s) ago
Room was a little old. Hot shower and toulet works okay. Food was not great.
1 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta First of all, thank you for choosing Zest Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced. Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future. Once again, our sincere apology. Best regards, Manajement of Zest Airport, Jakarta
Yuliandri S.
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Transit
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8.5
/10
Reviewed 6 day(s) ago
Very strategic location towards Soekarno Hatta Airport
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Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back soon. Sincerely, Zest Airport, Jakarta Management.
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K***a
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Transit
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7.0
/10
Reviewed 1 week(s) ago
couldn't sleep at all because the air conditioner is not cold at all, only the fan were blowing but not cold at all, very dissapointed
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Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta First of all, thank you for choosing Zest Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced. Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future. Once again, our sincere apology. Best regards, Manajement of Zest Airport, Jakarta
H***o
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Transit
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10.0
/10
Reviewed 1 week(s) ago
Ok, great, keep developing it better.. Stay enthusiastic
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1 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back soon. Sincerely, Zest Airport, Jakarta Management.
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S***n
icon-origin-TRAVELOKA
6.2
/10
Reviewed 1 week(s) ago
c/in at night and rest while waiting for the next flight in the early morning, there is a shuttle bus to the airport. Cleanliness needs to be improved, the room atmosphere is standard as a budget hotel
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Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Warm Greetings from Zest Airport, Jakarta. We greatly appreciate you choosing us as your accommodation. We apologize for any inconvenience you experienced during your stay. Providing the best service and facilities for our guests' comfort is our priority. Once again, we apologize and look forward to welcoming you back, hoping we can meet your expectations in the future. Sincerely, Zest Airport, Jakarta Management.
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A***f
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Leisure
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8.8
/10
Reviewed 1 week(s) ago
Nice & close to the airport.
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Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back soon. Sincerely, Zest Airport, Jakarta Management.
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F***a
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Leisure
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6.2
/10
Reviewed 2 week(s) ago
I have stayed here several times and frankly the last one was very very disappointing. The AC was very hot, there was no AC setting. There was no trash can. Slippers were never there unless asked. The last experience here was very bad. The male receptionist who served me was also not friendly.
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Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Warm Greetings from Zest Airport, Jakarta. We greatly appreciate you choosing us as your accommodation. We apologize for any inconvenience you experienced during your stay. Providing the best service and facilities for our guests' comfort is our priority. Once again, we apologize and look forward to welcoming you back, hoping we can meet your expectations in the future. Sincerely, Zest Airport, Jakarta Management.
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N***n
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Transit
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10.0
/10
Reviewed 2 week(s) ago
The location is close to the airport with hourly shuttle facilities, making it easy to go to Suhat airport at any time.
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Accommodation's Reply
03 Jul 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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Safarni H.
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Leisure
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8.8
/10
Reviewed 2 week(s) ago
Almost always choose to stay here when there is an early morning flight schedule or if arriving at night. The shuttle bus is 24 hours. The schedule is every hour. The shuttle bus driver is also always willing to pick us up when we arrive at the airport. The location is also strategic (at the airport hub), there are several restaurants and minimarkets near the hotel.
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Accommodation's Reply
01 Jul 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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J***y
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Transit
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6.5
/10
Reviewed 3 week(s) ago
There is no hotel sleeve provided, you have to ask for it, the towels and sheets are dull, the lights are not bright enough.
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2 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Valued Guest, Warm Greetings from Zest Airport, Jakarta. We greatly appreciate you choosing us as your accommodation. We apologize for any inconvenience you may have experienced during your stay. Providing the best service and facilities for the comfort of our guests is our priority. Once again, we apologize and look forward to welcoming you back, hopefully we can meet your expectations in the future. Sincerely, Zest Airport Management, Jakarta.
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Lissa R.
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Business
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8.4
/10
Reviewed 3 week(s) ago
Check in front desk not friendly
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Accommodation's Reply
01 Jul 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta! Thank you for staying with us and taking a moment to share your recent experience. We hope you choose to stay with us again and We look forward to welcoming you back. Best regards, Management of Zest Airport, Jakarta
SHAIFUL B. B. A. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Provided free bus shuttle to the airport
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta! Thank you for staying with us and taking a moment to share your recent experience. We hope you choose to stay with us again and We look forward to welcoming you back. Best regards, Management of Zest Airport, Jakarta
Dewi t.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
I ordered for my mom, because it's close to the airport and I like this hotel because it's close to my house too.
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1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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Melinda U.
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Transit
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8.5
/10
Reviewed 3 week(s) ago
I stayed because of an early flight and it was closer to the airport. Fast reservation, friendly staff, easy pick up shuttle to the airport. Thanks Zest.
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Accommodation's Reply
27 Jun 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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T***o
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The hotel is good but around the hotel many shops are closed...
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Accommodation's Reply
24 Jun 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. Thank you for taking the time to share your experience at Zest Airport, Jakarta. We greatly appreciate and are pleased to hear that your experience was very memorable. We look forward to welcoming you back to Zest Airport, Jakarta. Sincerely, Zest Airport, Jakarta Management.
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R***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The driver staff is very friendly. It's been my 2nd stay. The shuttle bus is very good, there is also one every hour so you don't have to worry about missing it or waiting too long.
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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irwan c. t. h.
icon-Transit
Transit
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8.5
/10
Reviewed 4 week(s) ago
Very strategic especially for transit
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1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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