Yello Hotel Jemursari

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Overall Ratings & Reviews Yello Hotel Jemursari

Traveloka (4,991)
Other sources (9)
8.5
Very Good
From 4,991 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Yello Hotel Jemursari
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Staff Friendliness (59)
Ambiance (55)
Bedroom (53)
Bathroom (48)
Accessibility (47)
Hotel Area (42)
Room Space (40)
Surroundings (39)
Distance to City Center (38)
Family Friendly (37)
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Traveler Reviews Yello Hotel Jemursari

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40
Customer reviews
R***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Affordable buffet lunch, really delicious, Cak Chef!
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Accommodation's Reply
28 Sep 2026
YELLO Valued Guest, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our affordable and delicious buffet lunch. 😊 We’ll definitely share your “enak banget, Cak Chef!” compliment with our Culinary team—it will surely make our Chef and the team smile! We look forward to welcoming you back for another delicious dining experience at YELLO Hotel Jemursari Surabaya! Warm regards, Pande Suadnyana Hotel Manager
e***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is friendly, but the fried rice and fried noodles for breakfast are too mushy. Please fix this, as they're delicious.
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Accommodation's Reply
15 Sep 2026
Yello valued Guest, Thank you for sharing your feedback about your recent stay at yello hotel Jemursari Surabaya. We would like to express our sincere apologies for the inconvenience caused by the presence of fried rice and fried noodles in the breakfast menu. Your comments are very important to us, and we've shared them with our kitchen teams for immediate improvement to ensure a better experience on your next visit. We hope to have the opportunity to serve you again with enhanced comfort and quality. Warm regards, Pande Suadnyana. Hotel Manager
M***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's cute, there's a photo booth. I really enjoyed it, and I hope I can stay here again next time I'm in Surabaya.
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1 people find it helpful
Accommodation's Reply
10 Sep 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya and for sharing your wonderful feedback! We’re delighted to know that you enjoyed your stay and had fun with our photobooth. It’s great to hear that you felt comfortable and enjoyed your time with us. We truly appreciate your kind words and look forward to welcoming you back to YELLO Surabaya on your next visit! Warm regards, Pande Suadnyana Hotel Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
All good, best hotel, best place.
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Accommodation's Reply
08 Sep 2026
YELLO Valued Guest, Thank you for your positive review! 💛 We’re glad to hear you had a great experience at YELLO Hotel Jemursari Surabaya, a unique 4-star international hotel under The Ascott Limited. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay! Warm regards, Pande Suadnyana Hotel Manager
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's great, I like the place. I recommend it if you're planning a trip to Surabaya.
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Accommodation's Reply
18 Aug 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you had a pleasant stay with us. Thank you for sharing your positive experience and for your kind words about our hotel. Your feedback truly motivates our team to continue delivering excellent hospitality and memorable experiences for every guest. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager
A***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
For this price, it's worth it, and I'd stay here again if I were ever in town. Thank you for the experience 😊
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Accommodation's Reply
11 Aug 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you had a pleasant stay with us. Thank you for sharing your positive experience and for your kind words about our hotel. Your feedback truly motivates our team to continue delivering excellent hospitality and memorable experiences for every guest. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager
A***g
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
The hotel staff was friendly, but check-in took a while. For the price, it's worth it. We'll be back next time.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re pleased to know that you found our hotel to be worth the price and appreciated the friendly service from our team. Thank you as well for your honest feedback regarding the check-in process. We sincerely apologize that it took longer than expected, and we will continue to review our arrival process to make it smoother and more efficient. We’re especially happy to hear that you are planning to visit us again. Your support means a lot to our team and motivates us to deliver an even better experience on your next stay. We look forward to welcoming you back again soon! Warm regards, Pande Suadnyana Hotel Manager
Christian B. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff is very friendly, the facilities are complete and you can check in early at 1 am and check out late at 1 am.
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Accommodation's Reply
28 Jul 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you enjoyed the warm and friendly service from our team and appreciated our complete facilities. We’re also pleased that the flexibility of the early check-in at 1 PM and late check-out at 1 PM added to your overall comfort and convenience. Your kind feedback truly motivates our team to continue delivering excellent hospitality and memorable experiences for every guest. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager
V***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel is strategically located. Parking is in the basement. However, after staying here several times, the hot shower isn't very hot, just lukewarm. Perhaps some maintenance could be needed. The food is reasonably priced and delicious.
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Accommodation's Reply
20 Jul 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand, and for your continued trust in staying with us. We’re delighted to know that you appreciate our strategic location, basement parking facility, and the value and taste of our food. At the same time, we sincerely apologize that the hot water temperature did not meet your expectations during your recent stays. We truly appreciate you bringing this to our attention. Please be assured that your feedback has been shared with our Engineering team for a thorough inspection and maintenance of the hot water system to ensure a more comfortable experience for all our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even better stay. Warm regards, Pande Suadnyana Hotel Manager
V***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
I've stayed at Yello many times, but yesterday I got a room where the hot water wasn't that hot, just lukewarm. Maybe it could be maintained again.
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Accommodation's Reply
06 Jul 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand, and for your continued trust in staying with us. We truly appreciate your loyalty and are delighted to know that you have stayed with us on several occasions. At the same time, we sincerely apologize that the hot water in your room did not meet your expectations during your most recent stay. Thank you for bringing this to our attention. Please be assured that your feedback has been shared with our Engineering team for immediate inspection and maintenance to ensure the hot water system operates properly. Your valuable feedback helps us improve, and we are committed to providing a more comfortable experience on your next visit. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager.
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Acep R.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The place is clean and the staff are friendly.
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Accommodation's Reply
11 Jun 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you found our hotel clean and that our staff provided friendly service during your stay. Your kind feedback truly motivates our team to continue delivering excellent hospitality and a comfortable experience for every guest. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager.
M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The hotel and service are very good
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Accommodation's Reply
25 May 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you were satisfied with both our hotel and the service provided by our team. Your kind feedback truly motivates us to continue delivering excellent hospitality for every guest. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager.
Anthony R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Friendly and satisfying service.
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Accommodation's Reply
25 May 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you experienced friendly and satisfying service during your visit. Your kind feedback truly motivates our team to continue delivering excellent hospitality for every guest. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager.
Irianto L.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
The hotel staff were very friendly and helpful.
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Accommodation's Reply
29 Apr 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you found our staff very friendly and helpful. Your kind feedback truly motivates our team to continue delivering excellent service for every guest. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager.
H***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 25 week(s) ago
It's been several times staying in the hotel. Not a big hotel but nice. It will be a good option for you to choose this hotel in the area.
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Accommodation's Reply
29 Apr 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand, and for your continued trust in staying with us. We’re delighted to know that you have stayed with us several times and consider our hotel a nice option in the area. Your recommendation truly means a lot to us and motivates our team to consistently deliver a comfortable and enjoyable experience. We look forward to welcoming you back again for another pleasant stay. Warm regards, Pande Suadnyana Hotel Manager.
H***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 26 week(s) ago
I have stayed in the hotel several times. So far, it is still a good choice to stay for me.
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Accommodation's Reply
29 Apr 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand, and for your continued trust in staying with us. We’re delighted to know that you have stayed with us several times and consider our hotel a nice option in the area. Your recommendation truly means a lot to us and motivates our team to consistently deliver a comfortable and enjoyable experience. We look forward to welcoming you back again for another pleasant stay. Warm regards, Pande Suadnyana Hotel Manager.
M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
The check-in process was fast, the room was quite clean.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re pleased to know that you experienced a fast check-in process and found the room reasonably clean. Your feedback is appreciated and will motivate our team to further enhance our service and room standards. We look forward to welcoming you back for an even better stay. Warm regards, Pande Suadnyana Hotel Manager.
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Recommended hotel in Surabaya, friendly staff and best service
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Accommodation's Reply
29 Apr 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you found our hotel recommended in Surabaya and experienced friendly staff with excellent service. Your kind feedback truly motivates our team to continue delivering the best hospitality for every guest. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager.
Adi R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The staff are friendly and very helpful when loading and unloading suitcases from the car.
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Accommodation's Reply
29 Apr 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that our staff were friendly and responsive in assisting you with your luggage during arrival and departure. Your kind feedback truly motivates our team to continue delivering attentive and helpful service for every guest. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager.
M***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
The hotel atmosphere is pleasant, friendly for children.
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Accommodation's Reply
29 Apr 2026
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to know that you enjoyed the atmosphere of our hotel and found it family-friendly, especially for children. Creating a fun and comfortable environment for all guests is part of our commitment. Your kind feedback truly motivates our team to continue delivering enjoyable experiences for families. We look forward to welcoming you back again soon. Warm regards, Pande Suadnyana Hotel Manager
Number of reviews per page
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