8.4
Very Good
From 740 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.1

Location

8.7

Service and Facilites

8.2

People often mention about Mataram Hotel
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Staff Friendliness (4)
Distance to City Center (3)
Wifi (3)
Taste (3)
Accessibility (2)
Ambiance (2)
Room Space (2)
Soundproof (2)
Bedroom (2)
Hotel Area (2)
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Traveler Reviews Mataram Hotel

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The location is quite strategic, for looking for dinner nearby and lots of choices.
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is friendly, all are welcoming and polite.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The hotel staff is very friendly and kind. It is a reference for a place to stay.
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Accommodation's Reply
03 Jan 2026
Thank you for your visit. We hope you will visit again in the future. 🙏
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I Wayan S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 63 week(s) ago
Mataram Hotel is good, the rooms are quite comfortable in the city, only the lobby needs to be renovated
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Sarifuddin
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 77 week(s) ago
comfortable, only the TV broadcast in the room is not clear.
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AHMAD K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 83 week(s) ago
Surprisingly good value for money and I'll recommend to others.
1 people find it helpful
R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 83 week(s) ago
The terrace floor is too high, dangerous for guests to trip. The room is quite comfortable. There are 2 mineral waters. Only 1 towel. Ordinary food is so-so.
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K***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 83 week(s) ago
The hotel is clean, all the staff are friendly.
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i wayan p.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 92 week(s) ago
The location is strategic in the city center.
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N***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 97 week(s) ago
National TV entertainment is incomplete.
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mohamad a. s.
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10.0
/10
Reviewed 99 week(s) ago
Comfortable, clean (even though I didn't ask for the room to be cleaned, it was still cleaned 👍), very friendly service, delicious & varied breakfast, overall very good, thanks Hotel Mataram.
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Muhammad H. B.
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10.0
/10
Reviewed 104 week(s) ago
Puas, pelayanan-nya bagus, sarapan-nya juga enak. Jalan malamnya juga bagus, gampang mencari makanan kalau malam-malam lapar, pokoknya rekomendasi banget, aku sudah 2 kali menginap di sini.
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Arsi V. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 121 week(s) ago
Bersih, bagus, staff-nya B aja untuk keramahannya. Hotelnya strategis di tengah kota.
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Rosadi R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 122 week(s) ago
Pelayanan ramah, baik, cuma kebagian kamar yang wastafelnya bocor, untung cuma semalam 😅 free sarapan. Enak, bersih.
1 people find it helpful
Nining S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 125 week(s) ago
Already a customer, it's very comfortable to stay here, the rooms are okay, the food is okay👍.
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1 people find it helpful
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Akhnar s.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 127 week(s) ago
Location in the city center, quiet environment. Affordable prices.
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1 people find it helpful
hadiy k.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 127 week(s) ago
The kettle is dead, the main light is off, the AC is noisy, the closhead faucet is cracked and the water doesn't come out well.
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Farhan T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 128 week(s) ago
Comfortable, but please double check the supply of soap in the bathroom, because when I was there the soap ran out, and please clean the water heater well.
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1 people find it helpful
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Bachtiar F.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 174 week(s) ago
Room cleanliness is very lacking.
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Accommodation's Reply
05 Jan 2023
Sorry for the inconvenience, thank you for the comment. We will try to improve and improve the service 🙏🏻.
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Angga H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 184 week(s) ago
Menginanp di lantai 1, 3 hari 2 malam. Kamar sesuai dengan gambar. Kasur tidak begitu empuk, air panas nyala oke, AC tidak begitu dingin meski sudah set 16, channel tv sedikit sekali. Untuk breakfast oke ja lah.
1 people find it helpful
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