My room, 209, smelled of mold, the air conditioning wasn't cold, the room wasn't very clean, and the bathroom was dirty. Hopefully, this can be improved in the future.

The only staff at the hotel was the receptionist, no one helped me carry my luggage to my room on the second floor, even though I have trouble climbing stairs (I'm 60 years old). The hotel room was very dirty, the floor was dusty, and the window curtains had black and brown moldy spots. The bathroom was slippery due to dried soap residue, and the ceramic tiles were slippery, making it unsuitable, as I fell while showering. Thank God I was still alive so I could complain to the receptionist. I went to an event and asked for the room to be cleaned and the curtains replaced. When I got home from the event, I was only given an indifferent answer that the curtains couldn't be replaced, citing unclear reasons. There was no solution because they said the first and second floors were full, and I couldn't climb the stairs on the third floor. I waited for over an hour, and the receptionist remained silent, offering no solution every time I asked. She left me on the sofa in front of her without a solution, just silent. I climbed up to my room by climbing the stairs, which hurt my body from the fall earlier, packed my things, and stumbled down the stairs carrying my bags. At the receptionist, I asked again what the solution was. I planned to go home, not a staycation. I can't imagine what it would be like if I were from out of town. Before I left, I asked again what the solution was, and the staff said the room would be changed from 204 to 208. Even though they had said the second floor was also full. I had actually already spoken to the staff on the phone and told them that customer 208 would be checking in tomorrow, but the staff still wouldn't offer it to me because they had already said the second floor was full. What a sadistic hotel staff with no empathy (only one staff member is all in). When they wanted to give me room 208, I refused to go up even though they offered to help me up. I considered the staff to be unempathetic and unprofessional in providing a solution. Without going up to room 208, I took the key and returned the key to 204. I returned to my real home, which has facilities beyond this hotel. I stayed only for swimming therapy, as I have difficulty climbing stairs.

Perfect for family vacations. Budget-friendly.

I bought it for someone else, but the reviews were good.

There was just a slight issue with the water in the bathroom. Otherwise, it was fine. 👌🏻 Please pay attention to the water, so it doesn't suddenly stop flowing. Luckily, the staff was quick to respond.

Friendly staff ✔️ I stayed here for 2 nights, but the first night I had a slight problem with the bathroom. While I was having a bowel movement, the toilet suddenly wouldn't flush, 🥲 and the shower wouldn't either. 🥲 I immediately contacted the staff, and thankfully, they quickly fixed it. ✔️ I'd suggest fixing the bathroom water, as it wasn't flowing very fast. The breakfast menu during my 2-night stay also varied. The main course only had 3 side dishes, but it was okay, and the menu was different every day. ✔️ The atmosphere is comfortable, shady with lots of trees. ✔️

Fun. Clean swimming pool

The place is interesting and relaxing.

good hotel, lots of facilities, big rooms and prices around 400 thousand

Nice place, comfortable, clean.

towels were not ready when checking in

Very comfortable for a staycation with family or just for a transit break because it is not far from airport access.

Very cool and cool hotel with its courtyard

The place is very comfortable and quiet, so you will feel at home staying overnight at this hotel.

Keep it up and improve even more

The food is delicious, there is room service, but unfortunately the motorbike parking is outside for those who stay overnight, even though there is also a car parking right in front of the room, we were apprehensive even though there is security in the motorbike parking lot but it is rarely seen there. Overall good

Very good, very good

Very satisfying in terms of service and cleanliness, the only downside is that the wifi is a bit slow (the connection is not strong enough).

The hotel is nice, the view is nice, the room is also nice, only the bathroom might need to be upgraded a little better, the current bathroom is like the bathroom of a guesthouse or budget accommodation, it needs to be upgraded….!

The location of this hotel is very strategic from the center of Palu, the hotel staff is friendly and fast response, the atmosphere is very pleasant, suitable for families who want family time, the atmosphere is beautiful with lots of trees, clean, cool, wifi is also available, only for food it is less varied :). thank you jazz hotel, next time God willing visit again :)