The front office on the night shift has a very, very bad attitude, often talks about the guest in front of the guest directly, then when I check in with the front office in the afternoon I have confirmed asking for a double key because there will be relatives or friends. just go straight to the lobby will be helped. But when I changed shifts and my relatives came at 19.00 my relatives could not enter by fo night shift for regulatory reasons even though my relatives would not stay overnight he would only visit and visit hours even though it was until 23.00 and strangely at 17.30 to 18.30 my room knocked several times because there was a female guest in the wrong room, indirectly other guests were allowed to have guests but when I was not allowed to. I tried to find SPV to confirm it said there was no SPV. Fo the night shift on June 3-4, there is also no greating often playing cellphone at 23.00 in the lobby, very bad service for the night front office, no soup is applied. I complain not because it exists but because I am also a hotel worker who knows the standard of hospitality soup.