Overall Ratings & Reviews Ciwidey Valley Resort Hot Spring Waterpark

The staff is friendly, the location is easy and the facilities are ok, there is tennis and basketball too. The pool is ok, just the water is not hot enough.

the location is very strategic, close to ranca upas or white crater, the room is okay but maybe the cleanliness can be improved, the bathroom in the room smells, the water is not hot, when we arrived there the swimming pool was not operating, even though we chose there because there is a proper swimming pool for children to play. breakfast should be from 6-10 but we arrived at 6.50 and couldn't have breakfast, the breakfast is a la carte not buffet.

We were very happy to stay at Ciwidey Valletta resort, the children were very happy playing there.

The lights are very dim, so it's very dark at night. Lack of lighting. The pool is always dirty, there are animals and leaves in the pool. It should be cleaned more often.

You have to put down an ID card like a KTP, if you don't have a deposit, the breakfast food is just ordinary, the children's facilities are just ordinary, only a playground and a warm water swimming pool, there is no adult swimming pool.

child friendly hotel. children's pool to be more careful in its cleanliness. for warm water pool okay.

The bathroom smells bad. Lots of leaves and twigs fell on the balcony but were not cleaned. Dirty swimming pool (lots of leaves and dead animals).

I like the atmosphere and comfort of staying here after traveling around Ciwidey, where children can still play with the playground and water park facilities. Maybe later if I go to Ciwidey with my family again, this hotel will be the main choice.

Okay, just the children's pool is not very clean. The rest is satisfying, the room is spacious, the service is good, friendly and good.

very cozy place to stay, friendly service, beautiful view, many choices of breakfast, it also tastes good large swimming pool & many choices of play rides. clean resort area, children's play area too because I got a room on the 2nd floor, what I like the most is that there is a balcony, so I can sit outside while drinking coffee & enjoying the mountain view all worth it 👍🏻👍🏻

Dirty rooms, dirty waterpark, slow wifi, bad signal, water heater sometimes works sometimes doesn't.

Nice place, friendly staff, and there is a playground for children and a swimming pool.

OK, the staff is friendly and helpful. The children's play area is quite complete and close to tourist attractions.

The staff was friendly, the facility was complete, there are warm swimming pool

One night family vacation, very satisfied, complete facilities, there is a waterpark, playground, the family is happy.

Ac is not cool & leaking heavily (almost slipped), toiletries must be requested, toilet tissue is dirty and seems used by previous tenants. Breakfast is downgraded into ala carte due to lack of tenant during our stay.

The hotel is quite kid friendly, lots of games. But you have to pay attention to cleanliness. The swimming pool is poorly maintained, the ground floor of the pool is dirty, the water also looks less clean, brownish yellow in color.

The mattress is hard, the place is very small. The bathroom is outside. Even though the price is decent.

Overall, the experience of staying here was quite good, but I was a little disappointed that the wifi couldn't be accessed from the start of check-in until check-out the next day. After contacting room service, they only answered that the internet network was busy because all the rooms were full. Just advise the hotel so that this doesn't happen again in the future because we as customers pay quite expensive prices. Just for comparison, the day before I stayed in an apartment in the city of Bandung, the price was 3x cheaper but the facilities I got were quite satisfying. Maybe that's my experience, hopefully it can be input for the hotel to make it better. Thanks.

The location is close to many tourist attractions, delicious food, a calm pool with warm water that makes children feel at home and happy.