Dear Melia Tevriani, Thank you for taking the time to tell us about your experience at Multazam Hotel Solo. We regret that your experience did not meet your expectations. Please allow us to extend our sincerest apologies. At Multazam, we strive to provide excellent service to every guest. Therefore, your feedback is very important to us. Regarding any issues encountered in your room that cause discomfort, please contact our Front Office staff immediately so we can follow up and provide a better solution. We appreciate your willingness to share your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely. Ano. Front Office Manager.