POP! Hotel Diponegoro Surabaya

Explore POP! Hotel Diponegoro Surabaya
8.3
Very Good
From 13,346 reviews
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Cleanliness

8.5

Room Comfort

8.3

Meal

7.5

Location

8.6

Service and Facilites

8.2

People often mention about POP! Hotel Diponegoro Surabaya
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Bedroom (77)
Ambiance (76)
Distance to City Center (75)
Staff Friendliness (73)
Accessibility (72)
Bathroom (64)
Hotel Area (61)
Check-in/out Time (56)
Room Space (55)
Surroundings (52)
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Traveler Reviews POP! Hotel Diponegoro Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Booking for partners, quite clean and comfortable.
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Accommodation's Reply
22 May 2026
Dear Mr. G*t, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Thesis No. R. Hotel Manager
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S***y
icon-Business
Business
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6.6
/10
Reviewed 1 week(s) ago
The check-in process is flexible, so if you don't have cash for a deposit, you can use your ID card and it will be returned after check-out. The location is also close to Transmart, there are massage chairs, and it looks like there is a clinic inside too. But please improve the breakfast, especially the snack jar section, because there are more than one or two people eating, so at least there are tongs for the snacks at the breakfast bar 🙏🙏
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Accommodation's Reply
26 May 2026
Dear Mr./Ms. S*y, Thank you very much for taking the time to write a review about your stay at POP! Hotel (Diponegoro Surabaya). We apologize that your stay did not meet your expectations and that you experienced any inconvenience. Your valuable feedback is important for improving our services and facilities. We will address this issue immediately with the relevant department and strive to prevent it from happening again. We will do our best to provide you with a more pleasant stay on your next visit. Please contact us if you have any questions. Thank you, Hotel Manager R
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k***e
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Staycation
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9.4
/10
Reviewed 1 week(s) ago
Friendly staff, clean, next time I want to staycation here again
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. Ke*e, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, The Hotel Manager
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Indah N.
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10.0
/10
Reviewed 2 week(s) ago
Everything is very good, clean and comfortable, the location is strategic.
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Accommodation's Reply
24 May 2026
Dear Ms. Indah N., Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more enjoyable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again soon. Sincerely, nr thesis R
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M***h
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Transit
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8.5
/10
Reviewed 2 week(s) ago
The faucet wouldn't fit into place, and when I turned it on, it often fell off, hitting my head. So I had to hold the shower head while showering.
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Accommodation's Reply
15 May 2026
Dear Mr./Ms. M*h, Thank you very much for taking the time to write a review about your stay at POP! Hotel (Diponegoro, Surabaya). We apologize that your stay did not meet your expectations and that you experienced any inconvenience. Your valuable feedback is important for improving our services and facilities. We have reported this matter to the relevant department and will take immediate action to prevent such incidents from happening again. We will do our best to provide you with a more pleasant stay on your next visit. If you have any questions, please contact us. Thank you. Hotel Manager NR thesis R
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N***I
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9.1
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable room, nice atmosphere
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Accommodation's Reply
15 May 2026
Dear Mr./Ms. N*i., Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Thesis No. R., Hotel Manager
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Dedy p.
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Business
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8.2
/10
Reviewed 3 week(s) ago
The staff is very friendly, the rooms are clean, and the location is strategically located near the city center.
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Accommodation's Reply
10 May 2026
Dear Mr. Dedy P., Thank you for your positive review regarding your stay at POP! Diponegoro Surabaya. We are delighted to hear that you were satisfied with the services and facilities we provided. Your compliments motivate our entire team to continue striving to provide the best service. We hope to welcome you back for your next stay. Sincerely, Thesis R., Hotel Manager
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Verified Traveler
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Leisure
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9.4
/10
Reviewed 4 week(s) ago
Hotel with friendly and fun staff
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Accommodation's Reply
06 May 2026
Dear Mr./Ms. G*t, Thank you for your positive review regarding your stay at POP! Hotel Diponegoro Surabaya. We are delighted to hear that you were satisfied with the services and facilities we provided. Your compliments motivate our entire team to continue striving for the best possible service. We hope to welcome you back for your next stay. Sincerely, Thesis Number R., Hotel Manager
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Rosnianta
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8.5
/10
Reviewed 4 week(s) ago
Okay, for this price class
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Accommodation's Reply
02 May 2026
Dear Ms. Rosnita, Thank you for your positive review regarding your stay at POP! Hotel Diponegoro Surabaya. We are delighted to hear that you were satisfied with our services and facilities. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back again on your next stay. Sincerely, NR thesis R., Hotel Manager
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S***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
Is it because it's a new building? The first time you enter the room, you can still smell of paint. The cleanliness of the rooms also needs improvement, but the amenities are comfortable and complete, feeling like a premium capsule hotel.
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Accommodation's Reply
02 May 2026
Dear S*a, Thank you for leaving a positive review of POP! Diponegoro Surabaya Hotel. We are very pleased to hear that you were satisfied with the services and amenities we provided. Your kind words motivate our entire team to strive to provide the best service. We look forward to seeing you again on your next visit. Thank you. Sincerely, R., Hotel Manager
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I***z
icon-origin-TRAVELOKA
7.3
/10
Reviewed 5 week(s) ago
Check-in was around 7 pm, very tired from the trip. Actually, I came here just for transit because I was checking out the next morning, from the beginning, it turned out there was no security here even though there was a room, I don't know why, no one was directing the parking. After that, I wanted to check in, but I had to take the elevator first, there were 2 elevators but one was broken, which took a really long time. Until the receptionist checked in, my intention was to get to my room and immediately rest, but it turned out the AC was VERY FUCKING HOT, we had waited until 8:30 but there was no change, I went to the receptionist and wanted to move rooms, my room was still very tidy and while I hadn't unpacked my things, they said the technician would fix it, okay, we waited, after it was fixed, they said we had to wait 30 minutes, and yep, nothing changed at all. Because I was lazy and already tired, so I went to sleep in a very satisfied state☺️
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3 people find it helpful
Accommodation's Reply
28 Apr 2026
Dear Mr./Ms. I*z, Thank you for your review regarding your stay at POP! Hotel Diponegoro Surabaya. We apologize for the inconvenience you experienced. This is not the standard of service we strive to provide to all our guests. We greatly appreciate your feedback and have forwarded it to the relevant team for immediate improvement. We are committed to continuously improving the quality of our service, and we hope to have the opportunity to enhance your experience on your next stay. Thank you for your valuable feedback. Sincerely, NR thesis R., Hotel Manager
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Verified Traveler
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9.4
/10
Reviewed 5 week(s) ago
Interesting, check in at night, friendly staff, fast service, clean room, worth it
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at POP! Hotel Diponegoro Surabaya. We are delighted to hear that you were satisfied with our services and facilities. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back for your next stay. Sincerely, NR thesis R., Hotel Manager
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S***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 5 week(s) ago
A truly exceptional stay. From the moment we arrived, check-in was smooth, with professional, friendly, and helpful staff. The room was immaculately clean, tidy, and comfortable, with complete and fully functional amenities. The hotel grounds were also very well maintained, providing a peaceful and pleasant atmosphere throughout. Overall, the experience was truly memorable and exceeded expectations. Highly recommended, and I would definitely stay here again in the future.
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1 people find it helpful
Accommodation's Reply
27 Apr 2026
Dear Mr./Ms. S*a, Thank you so much for your wonderful review! We are delighted that you had a great experience during your stay with us. Your positive feedback means a lot to our team and motivates us to continue striving to do our best. We hope to welcome you back to POP! Hotel Diponegoro Surabaya again 😊 Sincerely, Tesis R., Hotel Manager
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M***a
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6.8
/10
Reviewed 6 week(s) ago
It's quite good to stay here
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2 people find it helpful
Accommodation's Reply
21 Apr 2026
Dear M*a, Thank you for your wonderful review! We are delighted that you enjoyed your stay at POP! Hotel Diponegoro Surabaya. We hope to welcome you back again. No.: Tesis R., Hotel Manager
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Overall ok, the service is also ok.
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr./Ms. R*i, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Thesis R. Hotel Manager
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Dedy p.
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Business
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9.4
/10
Reviewed 7 week(s) ago
Friendly staff, clean rooms, close to the city center and nice places.
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Accommodation's Reply
14 Apr 2026
Dear Mr. Dedy P., Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Tesis R., Hotel Manager
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A***s
icon-Transit
Transit
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10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the rooms are also clean.
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Accommodation's Reply
11 Apr 2026
Dear Mr./Ms. A*s, Thank you for your excellent review of POP! Hotel Diponegoro. We are delighted to know that you enjoyed your stay with us. Your compliments motivate our team to continue striving for the best service. We hope to welcome you back again soon. Sincerely, No. Thesis R., Hotel Manager
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A***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Nice room, clean, comfortable, cold AC, complete
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. A*h, Thank you so much for your positive review of POP! Hotel Diponegoro. We are delighted to know that you enjoyed your stay with us. Your compliments motivate our entire team to strive for the best service for all our guests. We hope to welcome you back again in the future. Sincerely, Thesis No. R. Hotel Manager
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s***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 8 week(s) ago
The bed is good, the wifi is ok, the room is airtight, that's all.
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Accommodation's Reply
13 Apr 2026
Dear Ms. S*a, Thank you for your positive review regarding your stay at POP! Hotel Diponegoro Surabaya. We are delighted to hear that you were satisfied with the services and facilities we provided. Your compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back on your next stay. Sincerely, Tesis R., Hotel Manager
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t***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
For new guests, it should be written which floor the lobby is on so they can go straight up without having to ask where it is first.
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Accommodation's Reply
10 Mar 2026
Dear Mr./Ms. Hya, Sincerely yours from POP! Diponegoro Surabaya. We appreciate your feedback. This will be used to improve the quality of information we provide, in order to offer greater convenience and satisfaction to all our guests in the future. Sincerely, Tesis RR, Hotel Manager.
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Number of reviews per page
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