g***a
8.8
/10
Reviewed 6 day(s) ago
The rooms are minimalist and comfortable. There's a sofa-like area. There's also a water dispenser in each hallway so you can refill drinks. The rubber in the bathroom is starting to get a little moldy. Perhaps it could be done with some maintenance/rejuvenation. During my stay at Pop, I didn't see any security guards available to help with parking.
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Accommodation's Reply
03 Jun 2026
Dear g*a, Thank you for your review regarding your stay at POP! Hotel Diponegoro Surabaya. We apologize for the inconvenience you experienced. This is not the standard of service we strive to provide to all our guests. We greatly appreciate your feedback and have forwarded it to the relevant team for immediate improvement. We are committed to continuously improving the quality of our service, and we hope to have the opportunity to enhance your experience on your next stay. Thank you for your valuable feedback. Sincerely, NR thesis R., Hotel Manager
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