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POP! Hotel Diponegoro Surabaya

Explore POP! Hotel Diponegoro Surabaya

Overall Ratings & Reviews POP! Hotel Diponegoro Surabaya

Traveloka (13,301)

Other sources (7)

8.3

Very Good

From 13,301 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.3

Meal

7.5

Location

8.6

Service and Facilites

8.2

People often mention about POP! Hotel Diponegoro Surabaya

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Bedroom (75)

Ambiance (73)

Distance to City Center (71)

Accessibility (70)

Staff Friendliness (69)

Bathroom (63)

Hotel Area (61)

Room Space (54)

Check-in/out Time (53)

Surroundings (50)

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Traveler Reviews POP! Hotel Diponegoro Surabaya

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Customer reviews

M***a

6.8

/10

Reviewed 3 day(s) ago

It's quite good to stay here

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Accommodation's Reply

21 Apr 2026

Dear M*a, Thank you for your wonderful review! We are delighted that you enjoyed your stay at POP! Hotel Diponegoro Surabaya. We hope to welcome you back again. No.: Tesis R., Hotel Manager

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R***i

Business

10.0

/10

Reviewed 4 day(s) ago

Overall ok, the service is also ok.

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Accommodation's Reply

23 Apr 2026

Dear Mr./Ms. R*i, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Thesis R. Hotel Manager

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Dedy p.

Business

9.4

/10

Reviewed 2 week(s) ago

Friendly staff, clean rooms, close to the city center and nice places.

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Accommodation's Reply

14 Apr 2026

Dear Mr. Dedy P., Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Tesis R., Hotel Manager

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A***s

Transit

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is very friendly, the rooms are also clean.

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Accommodation's Reply

11 Apr 2026

Dear Mr./Ms. A*s, Thank you for your excellent review of POP! Hotel Diponegoro. We are delighted to know that you enjoyed your stay with us. Your compliments motivate our team to continue striving for the best service. We hope to welcome you back again soon. Sincerely, No. Thesis R., Hotel Manager

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A***h

8.5

/10

Reviewed 2 week(s) ago

Nice room, clean, comfortable, cold AC, complete

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Accommodation's Reply

14 Apr 2026

Dear Mr./Ms. A*h, Thank you so much for your positive review of POP! Hotel Diponegoro. We are delighted to know that you enjoyed your stay with us. Your compliments motivate our entire team to strive for the best service for all our guests. We hope to welcome you back again in the future. Sincerely, Thesis No. R. Hotel Manager

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s***a

Staycation

9.4

/10

Reviewed 2 week(s) ago

The bed is good, the wifi is ok, the room is airtight, that's all.

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Accommodation's Reply

13 Apr 2026

Dear Ms. S*a, Thank you for your positive review regarding your stay at POP! Hotel Diponegoro Surabaya. We are delighted to hear that you were satisfied with the services and facilities we provided. Your compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back on your next stay. Sincerely, Tesis R., Hotel Manager

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t***a

Business

8.2

/10

Reviewed 7 week(s) ago

For new guests, it should be written which floor the lobby is on so they can go straight up without having to ask where it is first.

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Accommodation's Reply

10 Mar 2026

Dear Mr./Ms. Hya, Sincerely yours from POP! Diponegoro Surabaya. We appreciate your feedback. This will be used to improve the quality of information we provide, in order to offer greater convenience and satisfaction to all our guests in the future. Sincerely, Tesis RR, Hotel Manager.

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Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

The place is nice, clean, and close to my event venue. Thank you.

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1 people find it helpful

Accommodation's Reply

25 Feb 2026

Dear G***t Heyaaa! We are very Pleased and really appreciated with your rating to us, I wish we could provide you best staying experiences in the future. Have a Poppin' Day NR Thesis R Hotel Manager

A***i

Medical

10.0

/10

Reviewed 9 week(s) ago

Clean, comfortable. Breakfast variety could be increased. Check-in was easy and fast. Thank you.

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Accommodation's Reply

24 Feb 2026

Dear Ms. A*i, Hello! We are very pleased and grateful for your positive rating and feedback. We hope to continue providing you with the best possible stay experience in the future. Have a great day! 😊 (Thesis by a Hotel Management student)

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Dedy p.

Business

8.2

/10

Reviewed 9 week(s) ago

Very friendly staff, clean, comfortable, strategic location, best 🙌

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Accommodation's Reply

20 Feb 2026

Dear Mr. Dedy P. Heya! We are delighted and very grateful for your positive compliments and feedback. This is a great inspiration for the entire team to continue striving for the best service. We hope to provide you with an even more memorable stay on your next visit. Have a great day! 😊 Sincerely, No. Tesis R., Hotel Manager

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I***n

9.4

/10

Reviewed 10 week(s) ago

It was a great experience staying here.

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Accommodation's Reply

16 Feb 2026

Dear Mr. I*n. Heyya, Thank you for taking the time to share your positive feedback about our hotel. We hope to welcome you back to our hotel again. Thank you. Sincerely, Thesis NR R., Hotel Manager

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A***s

9.7

/10

Reviewed 11 week(s) ago

Comfortable and clean rooms, calm atmosphere.

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Accommodation's Reply

10 Feb 2026

Dear A***s Heyaaa! We are very Pleased and really appreciated with your rating and positive comment to us, I wish we could provide you best staying experiences in the future. Have a Poppin' Day NR thesis R - Hotel Manager

Verified Traveler

10.0

/10

Reviewed 12 week(s) ago

Good hotel near my church, we can get rest before the morning and night service, so we don't have to go back home and back to the church again, save time in the road

1 people find it helpful

Accommodation's Reply

02 Feb 2026

Dear Guest Heyaaa! We are very Pleased and really appreciated with your rating and positive comment to us, I wish we could provide you best staying experiences in the future. Have a Poppin' Day NR thesis R Hotel Manager

A***n

Leisure

8.5

/10

Reviewed 12 week(s) ago

Close to the zoo and Bungkul Park. Stayed with family and the kids were happy.

1 people find it helpful

Accommodation's Reply

02 Feb 2026

Dear A***n Heyaaa! We are very Pleased and really appreciated with your rating and positive comment to us, I wish we could provide you best staying experiences in the future. Have a Poppin' Day Nr thesis R Hotel Manager

t***h

Staycation

10.0

/10

Reviewed 15 week(s) ago

Hotel staff is very friendly, service is ok

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1 people find it helpful

Accommodation's Reply

14 Jan 2026

Dear Mr./Ms. t*h., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Thesis R., Hotel Manager

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Dedy p.

8.5

/10

Reviewed 17 week(s) ago

Good place hotel, very close to everywhere, strategic location and in the center of Surabaya, especially very close to Tugu Surabaya, really the best👌

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2 people find it helpful

Accommodation's Reply

26 Dec 2025

Dear Daddy P, thank you for your kind words about our hotel. We are glad you had a great time. We hope to see you again soon. Sincerely, Tesis R., Hotel Manager

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F***i

Business

9.4

/10

Reviewed 17 week(s) ago

Upon arrival, we were greeted by friendly security guards, and the receptionist was friendly and explained all procedures clearly. There were no issues with the room, as requested.

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Accommodation's Reply

26 Dec 2025

Dear Mr./Ms. F*i, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Thesis R., Hotel Manager

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Verry M.

8.5

/10

Reviewed 19 week(s) ago

keep it up and nice place.....

1 people find it helpful

Accommodation's Reply

15 Dec 2025

Dear Mr./Ms. Very M., Thank you for your positive review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again soon. Sincerely, No. Thesis R., Hotel Manager

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M***s

Transit

8.5

/10

Reviewed 20 week(s) ago

Clean, strategic. But it's a bit small. But it's comfortable, no disturbance.

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2 people find it helpful

Accommodation's Reply

09 Dec 2025

Thank you for the great review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Thesis, Hotel Manager

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N***l

Leisure

9.4

/10

Reviewed 20 week(s) ago

friendly service, comfort and adequate facilities, clean

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Accommodation's Reply

03 Dec 2025

Dear N*I, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Sincerely, Thesis Hotel Manager

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