Dear Phoebe,
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are really glad to hear that our facilities made your visit pleasant. However, I do apologize for providing you a negative experience. I promise to investigate this issue seriously because our aim is to provide you our guests excellent services. Once again, thank you very much for raising this issue. For your next visit, I will make sure that you will never receive this kind of experience again. We look forward to welcome you at Kokotel Bangkok Surawong once again in the near future.
Sincerely,
Phenpilan Chuayruang
Assistant Resident Master