Dear Sir/Madam, Thank you for your review and trust in staying at our hotel. We, as the Management of Hotel Grand Karawang Indah, sincerely apologize for any inconvenience you have experienced, especially regarding the WiFi and AC issues in your room. We take this feedback very seriously and will ensure that we immediately follow up with the technical team so that the room facilities can function better and meet your expectations. We also, as the Management of Hotel Grand Karawang Indah, would like to thank you for your appreciation of the friendliness of our staff. In the future, we are committed to improving the quality of our facilities for the comfort of all guests. We hope that we will be given the opportunity to welcome you back with a much better experience. Thank you. Warm regards. (Management of Hotel Grand Karawang Indah)