I ordered via the app a week before and the booking ticket had been issued, but when I arrived at the location they said the rooms were full. Then the negotiation was tough, finally I was replaced with a stacked capsule room. I finally separated from my family members because the availability of beds was not satisfactory, finally I was given a bed in another room (barracks/capsule) which was shared with other people... it was sad to hold it like this. I finally stayed overnight because I was forced to, because it was almost 00:00 when I just arrived at the hotel. It was not possible to look for another place, my condition was already tired from the day's activities...