Overall Ratings & Reviews Hotel Aromas Kulai

The things that I like about this hotel is the location is very strategic. It’s near to the airport and a lot of attractions and shops nearby. The staff also very polite and serve the customer very well. The only problem that I concern with is they should make room cleaner and for my room, I got no towels and aircond and tv remote control. I have to go ask from the staff. I hope in future they check every room and make sure it well prepare. Overall, it's a very good hotel.

Good, the place is clean, the price is also affordable, close to the friendly waiter JPO WiFi is available, which is more exciting 1 room can be 3 to 4 people, so it's a saving for us beautiful moms who want to save money. 🙏

Very big bedroom Booking through this is cheaper than the walk-in. But in the room there is no towel to be requested No water, no fridge, only TV room and bathroom. The bedroom is smelly, the smell is very color. Like just being revamped Sleeping and headache all night

TV cannot watch, no broadcast coverage.

Perforated towel, not usable.

For stay a few hour is ok. Staffs not helpful

Reception person not have a good attitude.

Reception is not friendly, so far the room is okay for a budget hotel.

1) Floor leaking (water) to our room from beside room. 2) No kiblat signs given. 3) Not enough lighting. only one light function well. other is can't be switch on. difficult to us for get ready / makeup. 4) Please sweep and ensure room is clean especially below hidden area with table. 5) no water bottle provide. need to refill by your own bottle at first floor. 6) bathroom condition is quite good 7) decorations for room is ok 8) reasonable price for area Bandar Putra Kulai 9) television no remote given. 10) receptionist no friendly at all. 11) check in 3.45pm but still need to waiting another 15-20mins because room is still under housekeeping. please improve.

The equipment was not satisfactory because I could get a towel that was torn and hollow but still functional, Qiblah direction for Islam was not provided, this made it difficult for Muslims to pray in the room, hope the hotel provided it for the convenience of Muslims, thank you.

door was about to broke, can't lock from inside only use the knob

the room that I choose is not same as a picture... they have many broken part in the room.

The worst hotel I've ever stayed. We arrived at 12 at night, but before arriving at JB, at 20 we had called to the hotel to make sure our room was ready because we would be late to check in. And the reception has confirmed our room and booking (2 standard rooms). But once arrived at the hotel and checked in we were offered to be made into 1 room to a family size (4 org). I said that I confirmed that my room was in accordance with the booking ie 2 standard rooms. And I don't want to be moved into one big room. Then the reception answered that only 1 room was a standard room. After arguing we finally got separate rooms. When entering the room, the room smells of cigarettes, the doormats in the bathroom were not replaced (former guests before), the desk in the closet was almost broken, there were animals like flies on the mattress, there were cockroaches passing by, the bathroom sink was clogged, the sheets were not replaced. Very severe.

We have booked 2 standard rooms and check in at 11pm. The staff told us the rooms housekeeping still when we arrive to proceed check in and requested us to wait. 11pm still under housekeeping? And please having someone or staff who can speak English or Bahasa Malaysia at least we can understand not only having the foreign worker to handle the receptionist service.

Not really bad. The hotel space is big but does not have table for laptop/chair, kettle, tea/coffee.

When i wanted to check-in the lady at the counter show me her i-don’t-know-what’s-going-on face. I told her that i booked via online and her kept asking me how much did i paid, what type of room that i booked. I showed her my booking, receipt and even email. Then she said the room is not prepared yet. I kept showing her all the booking proof from online and she suddenly said i can enter my room. If you insist to stay here, please double confirm with the hotel after you book via online. I had booked many times via online and this thing never happened before. At night, guys at the front desk are so loud and disturb our sleep as our room at the same floor as front desk. Not recommend for those travel with children. The only good thing is the price is affordable and just 10-15 minutes by car to the senai airport.

The check in was 1 hour late because they have gave out the room which was booked and trying to call the superior for a Solution. At last they gave us a different Family Room for 5 which was available. The Room were Clean.

Rooms are cramped and somewhat smelly, incomplete facilities (remote TV not available).

Environment good. Because easily to eat because have resto 24 hours and have supermarket 24 hours

It's good to live at this price for a hotel like this. But only one bad thing is that you can not call a hotel to help you call a taxi. The taxi was simply a lie and did not know what his jumper was doing. It took just ten minutes to get to the airport and received RM52. So I might as well live near the airport, the environment is relatively good hotel.