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Traveloka (7,182)

Other sources (4)

8.3

Very Good

From 7,182 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Grand Hawaii Hotel

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Distance to City Center (70)

Staff Friendliness (65)

Ambiance (64)

Bathroom (55)

Bedroom (53)

Accessibility (51)

Surroundings (46)

Hotel Area (42)

Room Space (38)

Taste (37)

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Traveler Reviews Grand Hawaii Hotel

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Customer reviews

I***n

10.0

/10

Reviewed 1 day(s) ago

Easy to reach in the city center, clean and fragrant

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I***n

Business

10.0

/10

Reviewed 1 day(s) ago

Clean, fragrant, clean, very friendly service

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I***n

10.0

/10

Reviewed 1 day(s) ago

Very cool, spacious and very comfortable

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I***n

Business

10.0

/10

Reviewed 1 day(s) ago

Nice, comfortable, very clean and tidy, recommended

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g***i

10.0

/10

Reviewed 5 day(s) ago

alternative family choice

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A***v

9.7

/10

Reviewed 6 day(s) ago

If the door access card is not working, the hotel will follow up immediately.

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Accommodation's Reply

28 Jul 2025

Dear Mr./s A*v, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to improve our hotel facilities and services even further in the future. We look forward to welcoming you back to our hotel in the coming days. Best Regards, Manager

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Abdur R. 2.

8.8

/10

Reviewed 6 day(s) ago

nice but wifi isnt funcitioning this time usually its not a problem

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Accommodation's Reply

28 Jul 2025

Dear Mr. Abdur R. 2, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to improve our hotel facilities and services even further. We look forward to welcoming you back to our hotel in the coming days. Best regards, Manager

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joanda p.

Leisure

9.7

/10

Reviewed 1 week(s) ago

Jos, very comfortable, I really recommend it here, man

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1 people find it helpful

Accommodation's Reply

28 Jul 2025

Dear Mr./s Joanda P, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards, Manager

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M***d

Business

9.3

/10

Reviewed 1 week(s) ago

Best hotel, it's clean and the food is really okay.

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Accommodation's Reply

28 Jul 2025

Dear Mr./s M*d, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards, Manager

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Firdaus S.

Business

9.7

/10

Reviewed 1 week(s) ago

The staff is friendly, the environment is comfortable, and the breakfast menu suits your taste.

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Accommodation's Reply

28 Jul 2025

Dear Mr. Firdaus S, warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to improve our hotel services and facilities even further. We look forward to welcoming you back to our hotel in the coming days. Best regards, Manager

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Fadly

10.0

/10

Reviewed 2 week(s) ago

The hotel is comfortable, clean, breakfast is okay.

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Accommodation's Reply

28 Jul 2025

Dear Mr. Fadly, warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to further improve our hotel services and facilities. We look forward to welcoming you back to our hotel in the coming days. Best regards, Manager.

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R***s

9.7

/10

Reviewed 3 week(s) ago

nice, clean, comfortable, close to the city center

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Accommodation's Reply

28 Jul 2025

Dear Mr./s R*s, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to improve our hotel facilities and services even further. We look forward to welcoming you back to our hotel in the coming days. Best Regards, Manager

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Y***y

Staycation

8.5

/10

Reviewed 3 week(s) ago

Comfortable and quiet... If the TV is replaced with Android TV, it will be even more satisfying of course.

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1 people find it helpful

Accommodation's Reply

28 Jul 2025

Dear Mr./s Y*y, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to improve our hotel services and facilities even further. We look forward to welcoming you back to our hotel in the coming days. Best Regards, Manager

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A***t

Leisure

8.5

/10

Reviewed 3 week(s) ago

Kind and helpful, in a room with a blackout, he immediately responded.

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Accommodation's Reply

28 Jul 2025

Dear Mr./s A*t, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to improve our hotel services and facilities even further in the future. We look forward to welcoming you back to our hotel in the coming days. Best Regards, Manager

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S***a

Leisure

9.4

/10

Reviewed 4 week(s) ago

It was great. Location is close to food places. Staff is friendly.

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Accommodation's Reply

28 Jul 2025

Dear Mr./s S*a, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to improve our hotel facilities and services even further in the future. We look forward to welcoming you back to our hotel in the coming days. Best Regards, Manager

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S***s

10.0

/10

Reviewed 6 week(s) ago

Highly recommended for a hotel in PKU, reasonable price

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Accommodation's Reply

25 Jun 2025

Dear Mr./s S*s, warm greetings from Grand Hawaii Hotel Pekanbaru. We would like to thank you very much for staying at our hotel and giving us your review. Hopefully we can improve our service even better. We look forward to welcoming Mr./s S*s back in the coming days at our hotel. Best Regard. Manager

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T***d

Staycation

10.0

/10

Reviewed 9 week(s) ago

The hotel staff is very friendly and polite. The hotel surroundings are clean and comfortable. Access to the city center is close. The best quality 5-star hotel. The hotel staff is very friendly and polite. The hotel surroundings are clean and comfortable. Access to the city center is close. The best quality 5-star hotel. The hotel staff is very friendly and polite. The hotel surroundings are clean and comfortable. Access to the city center is close. The best quality 5-star hotel.

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Accommodation's Reply

09 Jun 2025

Dear Mr./s T*d, warm greetings from Grand Hawaii Hotel Pekanbaru. We would like to thank you very much for staying at our hotel and giving us your review. Hopefully we can improve our service even better. We look forward to welcoming Mr./s T*d back in the coming days at our hotel. Best Regard. Manager

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S***i

Business

8.8

/10

Reviewed 10 week(s) ago

Hopefully in the future the bathroom facilities can be improved.

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1 people find it helpful

Accommodation's Reply

27 May 2025

Dear Mr./s S*i, Warm greetings from Grand Hawaii Hotel Pekanbaru. We would like to thank you for staying at our hotel and giving your review. In the future, we will improve the bathroom facilities to be even better. We look forward to welcoming Mr./s S*i back in the coming days at our hotel. Warm regards. Manager

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J***i

10.0

/10

Reviewed 10 week(s) ago

Good luck always 👍

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Accommodation's Reply

26 May 2025

Dear Mr./s J*i, warm greetings from Grand Hawaii Hotel Pekanbaru. We would like to thank you very much for staying at our hotel and giving us your review. Hopefully we can improve our service even better. We look forward to welcoming Mr./s J*i back in the coming days at our hotel. Best Regard. Manager

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P***i

Staycation

9.4

/10

Reviewed 10 week(s) ago

comfortable to stay here. mineral water provided. safe atmosphere & not noisy. clean toilet & water can be used properly.

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Accommodation's Reply

23 May 2025

Dear Mr./s P*i, warm greetings from Grand Hawaii Hotel Pekanbaru. We would like to thank you very much for staying at our hotel and giving us your review. Hopefully we can improve our service and facilities in the room even better. We look forward to welcoming Mr./s P*i back in the coming days at our hotel. Best Regard. Manager

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