H***y
Business
5.0
/10
Reviewed 1 week(s) ago
Not very satisfactory and hopefully it can be improved.
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1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. H*y, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, we apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving the quality of our services in the future to ensure your utmost comfort during your stay. We look forward to welcoming you back to our hotel again in the future. Sincerely, The Manager
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