Overall Ratings & Reviews Zamrud Hotel & Convention

big hotel is quite big room but scary because I booked room only so I was given a room far above the 3rd floor scary if I'm alone just once hotel area in front of the elevator smells of garbage already complained to the lobby but was ignored.. yeah just once air conditioner is cold.. bathroom water is not hot.. urinal water

No WiFi access, blurry TV with lots of ants, still analog

Not bad, the hot water doesn't work, everything else is ok.

the hotel staff is very friendly, yesterday I stayed 1D2N and had a problem with the room smelling of cigarettes but after I informed the receptionist, the hotel immediately changed my room. the hotel room is clean, comfortable and quite spacious, the bathroom is clean, the hot water is smooth, the AC is cold, the only drawback is the amenities are lacking, the wifi is intermittent. the hotel location is strategic in the city center, close to places to eat and mini markets, everywhere is close. Although it is an old hotel, it is very comfortable.

The location is strategic in the middle of the city and the receptionist is friendly, but there are a few drawbacks, namely the sink light was off and the bathroom water was off on Sunday morning when I stayed.

Set 7 just wanted to have breakfast but it was already empty. The room door was problematic even though we had just entered, closed the room door. The room floor was not clean.

I will stay at this hotel again because it is close to the mall and culinary places in Cirebon and access to everywhere is close and not too noisy and comfortable.

Please check the condition of each room again, at least the room that will be occupied by the guest. I ordered 2 rooms, all of them were stuffy & the AC was not cold at all. waited almost 2 hours, still not cold. I was forced to immediately find another replacement hotel in a very limited time & I was in a condition of bringing a baby, small child & elderly. Clearly a very unpleasant experience.

Location close to shopping and entertainment centers.

The room is clean, the staff is also friendly and very helpful when my child lost her doll, it turned out to be stuck in the refrigerator. Only the bathroom is a bit uncomfortable. The wooden door is rotten, the water flash closet is a bit small so it takes a long time to rinse. Hopefully in the future it can be better.

I stayed at Zamrud Hotel for 2 nights. The room was spacious, the bed was big, the price was cheap, the service was satisfactory, and they provided breakfast.

Even though check in is at 11 pm, the service is still friendly and very helpful. The staff is friendly ... Suggestions to improve the variety and taste of the breakfast menu. Thank you

Very nice and enjoyable

Limited choices of breakfast menu and late in refill when short

dirty and sticky and dusty floor. bed with unclean sheets. toilet without water heater. swimming pool water is not clear

Hotel OK Staff is friendly But the breakfast food is lacking in variety

The hotel is old so it's very quiet, but it's close to the city center and culinary tourism.

When I stayed there, the conditions were quiet but still as comfortable as 5 years ago.

I think the location is very strategic, however the rooms are most of the time old and having an uncomfy smell. The price is very affordable only yea that one the quality of each room that needs upgrading and for sure rebranding for better.

The hotel staff is very friendly, please improve the facilities.