Arthama Hotel Makassar
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Overall Ratings & Reviews Arthama Hotel Makassar
Traveloka (8,503)
Other sources (1)
8.4
Very Good
From 8,503 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.3
Location
8.7
Service and Facilites
8.4
People often mention about Arthama Hotel Makassar
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Staff Friendliness (121)
Ambiance (112)
Distance to City Center (110)
Bedroom (110)
Accessibility (101)
Taste (98)
Hotel Area (94)
Variety (93)
Bathroom (92)
Room Space (88)
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Traveler Reviews Arthama Hotel Makassar
Number of reviews per page
20
40
Customer reviews
S***i
Medical
8.8
/10
Reviewed 1 day(s) ago
The service is friendly, the rooms are clean and comfortable.
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Verified Traveler
Staycation
6.7
/10
Reviewed 3 day(s) ago
Information should be included whether the room is a city view, sea view, or ex-house view.
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F***n
Staycation
10.0
/10
Reviewed 1 week(s) ago
Impressive, friendly service and good hotel cleanliness.
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Accommodation's Reply
12 Feb 2026
Dear Mr./Mr. F*n, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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s***i
6.5
/10
Reviewed 1 week(s) ago
The hotel is nice, but unfortunately it smells a bit.
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Accommodation's Reply
12 Feb 2026
Dear guest, Greetings from Artama Makassar Hotel. Thank you for taking the time to share your feedback. We sincerely apologize for any inconveniences you may have experienced during your stay. Your valuable feedback is invaluable to us in improving our services in the future. We hope you will visit us again so we can provide you with even better service. Thank you. Sincerely, General Manager
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R***n
8.5
/10
Reviewed 2 week(s) ago
Good service, nice and comfort hotel
2 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Mr. R*n, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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J***h
Leisure
10.0
/10
Reviewed 2 week(s) ago
The best, comfortable, neat, clean, beautiful, lots of food choices
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Accommodation's Reply
04 Feb 2026
Dear Mr./Ms. J*h, This is a message from Arthama Makassar Hotel. We would like to thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. We value your feedback and sincerely hope to have the opportunity to welcome you back again for a better experience. Sincerely, General Manager
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JT
Juju T. H. A.
Staycation
8.4
/10
Reviewed 2 week(s) ago
Had to move rooms in the middle of the night because the AC was broken😭, as soon as I moved I got a room with a broken jet washer😭, please fix it, a hotel of this class can't replace it
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Accommodation's Reply
04 Feb 2026
Dear Ms. Juju T.H.A., This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Verified Traveler
8.5
/10
Reviewed 2 week(s) ago
The room is a bit not soundproof, if the next room moves a chair, it can be heard in the room.
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Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Arthama Makassar Hotel would like to express our gratitude for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We hope to welcome you back for an even better experience. Sincerely, General Manager
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A***d
8.9
/10
Reviewed 3 week(s) ago
Perhaps the breakfast food could be reviewed, lacking in taste and variety. Regarding the room, right next to my room was a staff room, and I often heard the sound of things being moved (likely tables) every night, which was very disturbing during my rest time. But overall, my stay was pleasant.
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Accommodation's Reply
30 Jan 2026
Dear Mr./Mr. A*d!, This is Atama Makassar Hotel. We look forward to welcoming you. Thank you for your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. Your valuable feedback will be invaluable in improving our services in the future. We hope to welcome you back again soon. We sincerely hope you will visit us again in the future. President
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F***a
Staycation
8.5
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly. The hotel rooms were clean and comfortable.
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Accommodation's Reply
25 Jan 2026
Dear Mr./Ms. F*a, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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M***a
Leisure
9.7
/10
Reviewed 4 week(s) ago
I had a Google review about the less than pleasant service, and they immediately apologized in private chat. Overall, the place is okay and strategic. I even upgraded my room and got a welcome cake, which was very nice. The breakfast menu is quite varied and delicious too👍
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Accommodation's Reply
23 Jan 2026
Dear Mr./Ms. M*a., With our deepest respect from Arthama Makassar Hotel, we thank you for your time and feedback. We apologize for any inconvenience you may have experienced during your stay. Your feedback is invaluable in improving the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again for an even better experience. Sincerely, The General Manager
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Sitti F. H. D.
10.0
/10
Reviewed 4 week(s) ago
The cleaning staff was trusted, the preparation for our honey moon room was very good
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Accommodation's Reply
23 Jan 2026
Dear Mr./Mrs. Sitti F.H.D., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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SF
Siti F.
Staycation
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the rooms are clean, and the food is varied, delicious, and comfortable.
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Accommodation's Reply
17 Jan 2026
Dear Ms./Mrs. Siti F., This is a message from Arthama Hotel Makassar. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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NR
Nirawati R.
Staycation
9.7
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and very helpful with the check-in and check-out process.
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Accommodation's Reply
17 Jan 2026
Dear Ms./Mrs. Nirwati R., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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W***a
Leisure
9.4
/10
Reviewed 5 week(s) ago
The view is top-notch... Great for relaxing and healing. Recommended.
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Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. W*a, Warm greetings from Artama Makassar Hotel. Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. Your valuable feedback is invaluable in helping us improve our services in the future. We sincerely hope to have the opportunity to welcome you back again and provide even better service. Thank you, From the General Manager.
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R***n
Leisure
9.1
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the food choices at breakfast are also very diverse.
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Accommodation's Reply
13 Jan 2026
Dear Ms./Mrs. Ran, This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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CI
Cheryl I.
10.0
/10
Reviewed 5 week(s) ago
It's a very comfortable stay here, with complete facilities, affordable prices, and delicious food. Definitely recommended.
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Accommodation's Reply
13 Jan 2026
Dear Ms. Cheryl I., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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Verified Traveler
10.0
/10
Reviewed 5 week(s) ago
When we were checking out, we left our things temporarily in the lobby because we still had some business to attend to and our things were safe 😁
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Accommodation's Reply
17 Jan 2026
Dear Valued Guest, Arthama Makassar Hotel would like to express our gratitude for your review and the time you have taken with us. We apologize for any inconvenience you may have experienced during your stay. Your feedback will be taken seriously in order to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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yudi i.
Leisure
7.5
/10
Reviewed 6 week(s) ago
I stayed on January 8th and checked in on the 9th. I left behind a bag containing my iPhone, Oppo, and Vivo chargers. When I returned to the hotel, I asked the receptionist and they said there weren't any. It was very disappointing. They didn't take responsibility. Very disappointed.
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Accommodation's Reply
17 Jan 2026
Dear Ms./Mrs. Yudi I., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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D***s
Business
10.0
/10
Reviewed 6 week(s) ago
1. The parking lot has no roof (protection from the sun and rain).
2. The vehicle entry and exit system to the lobby is quite strange, unlike that of a star-rated hotel (only one access point).
3.
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Accommodation's Reply
17 Jan 2026
Dear Mr./Ms. D*s, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Number of reviews per page
20
40
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