The hotel is expensive, but the bathrooms are old-fashioned. The bathrooms are like those in budget hotels and are ugly. The dirty tiles are rarely cleaned.

The staff was very friendly. If there was a problem, it was handled quickly. But maybe the hotel is old, so there are a lot of things broken in the bathroom. But overall it's okay.

Hotel near mall, also close to city center, food is so-so, service is good.

The toilet was not very clean and many other things, maybe because of the room type, but I think at that price it should be good.

Great service, next time I go to Ternate I will stay at this hotel again 🙏

Booked a room with 1 large bed but was given 2 small beds and told to add 1 large bed if you wanted (moved from deluxe to super deluxe).

One of the best stays I've had in Ternate. Being close to a shopping center made it easy to purchase my personal needs during my stay. The location is also easily accessible, as it's in the city center.

Get cheap prices with good, comfortable and safe facilities.

Comfortable, great service, satisfying, Muara the best, and a wide selection of breakfast options to suit all tastes. Overall, I was satisfied with my stay here.

It's not like it used to be, many rooms have water heaters that can't be used.

Friendly staff, spacious rooms, perfect for families. Close to the Malang meatball restaurant that's currently trending in Ternate.

Staff is very good in communication, friendly

Hotel staff is very nice & friendly

The room wasn't very clean. The bathroom still had towels from the previous guest. The trash hadn't been cleaned either.

For KM, it needs improvement, the others are good.

For the facilities in the room, especially the bathroom, it needs improvement...

Hotel staff is friendly, food is varied, hotel area is clean

One of my favorite places to relax, but I find it really uncomfortable in my recent stay. Beware of the food on the table, you need to pay attention to the seals. If the seals are broken, they will ask you to pay even if you’re not the one who unsealed it. Please immediately report to the customer service if you ever find any issue with the product on the table when you enter the room to prevent any misunderstanding in the future.

Strategic location, friendly service, decent rooms, but poor Wi-Fi reception. Furthermore, the expired password was still given for restoration. We happened to stay during Ramadan for sahur, when the food took a long time to be replenished. Overall, it was quite good.

Great time staying in Muara Hotel Ternate